Robin M. Heffley
**** ***** ****** **** ***** TX 76112
A highly organized and detail-oriented Administrator with 16 years of experience providing thorough and skillful administrative and executive support in the any industry. Award-winning leader with excellent communication skills and a proven record of accomplishment of success training and developing employees and consistently hitting established objectives.
Designed a process improvement to streamline a workflow for data entry into system. This doubled the number of documents processed in a day from 50 to up to 121.
Received “Outstanding” rating in employee reviews each year.
Branch received the Objective Achievement Award.
Attained audit goals with no exceptions 4 years in a row for PFS.
Received Excellence Award and Total Amount Due (TAD) Award.
Handpicked to mentor new hires in the Flex Program.
Developed training manuals for new processes.
PFS AUTO FINANCE, Irving, TX 2010 – Present
Business Office Manager/ Administrative Assistant
Prepare and tracking expense reports on a monthly basis.
Receive and file correspondence, reports, records, and certified and FedEx mail.
Maintain appropriate inventory levels of office and kitchen supplies.
Responsible for ordering supplies and office furniture for store opening.
Researched vendors for pricing, equipment availability and staffing when opening the store.
Specialized in managing relations with both small and larger vendors by phone and email.
Monitored all aspects of vendor work and ensured that contract deadlines were met.
Resolved vendor disputes in a timely and professional manner.
Maintained computers by installing and updating software, upgrading and replacing hardware for office.
Did password resets, setup security questions, and used remote tools
GAP and Service Contracts cancellation experience.
Proficient in Microsoft Office Systems as well as several accounting and other online systems.
Assisted with all aspects of accounting including purchase orders; check requests; business expense reimbursements; budget preparation and year-end accruals.
Active Notary Public.
Handled complex tasks (e.g. data entry; filing; records management, and billing) as the assistant to the Manager and Regional Supervisor and Vice President.
Performed application upgrade and trained staff.
Accessed and monitored debit and credit entries through Ecomplish, reporting to the Manager and Regional Supervisor daily.
CHRYSLER FINANCIAL, Roanoke, TX 2006 – 2010
Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.
Input call data into the company database and generated reports for management every day.
Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
Skip traced accounts using LexisNexis and Accurint.
Processed quotes, prepared contracts, and set up accounts in the SAP system.
Entered data from paperwork from the re-marketing department into the SAP system.
Reviewed documents for deficiencies and returned them to the team leader.
Tested customer accounts system and ensured security of information by completing database backups.
BLUE SHIELD OF CALIFORNIA, Chico, CA 2000 – 2006
ITS Host Claims Processor III
Selected by supervisor to assist with file closures; resolve complex claims-processing issues; participate in quality-control audits; and monitor claim status updates. Ensured patient coverage was in effect on the date of service.
Maintained a superior quality rating of 94% in file handling and claims resolution from 2000 to 2006, exceeding the 87% departmental goal.
Audited claims produced by incoming classes.
Collaborated with team to build a workflow and database that streamlined the claims process.
Elected Secretary of the company’s Blue Angels fundraiser organization.
Areas of Expertise
Supply Chain Management
Customer Relationship Management (CRM)
Staff Training & Development
Business Analysis & Reporting
Microsoft Project, Microsoft Access, Microsoft Office (Word, Excel, Outlook, Outlook Exchange, PowerPoint),
SAP Software Solutions, Oracle, Relational Database, MySQL, LexisNexis, Accurint
Education & Certifications
Masters of Information Systems 2015
University of Phoenix
Bachelor of Science in Business with Distinction in Management 2005
University of Phoenix