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Healthcare manager/ Surgical coordinator

Bowie, MD
September 26, 2018

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Deitra Woodard

***** ******** **. *****, ** *****

(202) 766- 2469 /


International Business Honor Society, Delta Mu Delta

President’s Honor Roll



Master of Business Administration - 24 Credits Bachelor of Science in Health Administration Professional Certificate for Health Management Associate of Applied Science in Medical Billing and Coding

Certificate in Medical Office Management


*Demonstrate excellent interpersonal and written communication skills.

*Display outstanding organizational, time management and problem solving skills.

*Exercise independent judgement and remarkable decision-making abilities.

*Excellent ability to perform professionally and produce quality work in stressful situations.

*Outstanding attention to detail.

*Self-motivated and self-disciplined with an exceptional ability to follow instructions

*Great leadership skills with the ability to work well independently as well as in group settings.


General & Abdominal Surgery, Traumatology 04 / 2009 – Present

Office Manager / Surgical Coordinator

Develop, implement and maintain office policies and procedures. Conduct working reviews and quality control techniques to ensure management oversight for registration, scheduling and health insurance processing. Facilitate the collection of accurate patient demographics and insurance information to produce and generate clean claims for submission. Generate, edit and proof read correspondence. Comprehend credentialing and aid in the coordination of the process. Oversee inventory control and ordering of office supplies. Handle all information with strict confidentiality.

Code office visits, diagnoses and procedures using ICD-10 and CPT codes. Serve as a liaison between surgeon, hospitals, doctors and patients. Comprehend insurance and hospital credentialing and aid in the coordination and execution of the process. Oversee inventory control and ordering of office supplies. Answer multi-line telephone system. Schedule and cancel office’ and surgical appointments. Coordinate and schedule surgeries with three local hospitals. Assist with general accounting functions. Utilize Health-Pro, and Office Ally medical office software.

Internal Medicine 05 / 2006 – 04 / 2009

Medical Office Supervisor / Referral Coordinator

Trained and supervised employees. Answered, responded to and documented phone calls, requests and questions from patients in a timely manner. Calls were accurately managed or redirected as appropriate and in a timely manner. Verified and processed insurance information for referral purposes as well as for processing of office patients. Scheduled, problem solved, communicated, and coordinated referral appointments with outside specialists. Faxed referral forms with necessary healthcare documents to

Applicant: Deitra Woodard / 202-***-****

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appropriate specialists. Coordinated with health information management staff for tracking the status of all provider reports on patients referred to hospitals and specialty providers and followed up on reports

and records not received on referred patients. Posted daily charges, processed patients, collected co-payments and fees, and scheduled and canceled appointments. Filed, retrieved and maintained patients’ charts according to company policies and confidentiality.

Obstetrics and Gynecology 01 /2005 - 05 / 2006 Appointment Scheduler / Relief Coordinator

Answered multi-line phone system - Scheduled and canceled patients’ appointments, entered demographics into medical software, took accurate messages for physicians and staff, and scheduled procedures with INOVA Alexandria Hospital. Covered front desk as needed - Registered and processed patients, collected co-payments, and verified insurance. Covered medical records’ room as needed - filed, retrieved, copied and maintained patients’ charts according to company’ policies and confidentiality. Covered Triage as needed – Answered triage telephone, retrieved messages, pulled charts, conferred with triage nurse and responded to patients’ requests accordingly.

References: Available upon request.

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