Sales Training

Michelle Barkhuis

** ********* ********, ********** **** Town, 073******* (C) - *********@****.**.** Languages

English, Afrikaans, Basic Spanish

Accomplishments

Team Management Top performance 2013, 2014

Canyon Ranch SpaClub

Rated 1st (compared to about 60 management groups) on a comparable score card. Score card focused on overall performance based on all business KPIs. Top Sales Person (4 years consecutively)

Canyon Ranch SpaClub

Awarded for consistently obtaining highest sales totalling more than $1mil as an individual company-wide.

Summary

Current

SpaClub Director

Canyon Ranch SpaClub at Sea

Previous

1. Steiner Transocean

2. Plymouth Auctioneering

3. Sandals Resort (Whitehouse, Jamaica)

Education

1. International Academy of Health and Skincare

2. Steiner Academy

3. Canyon Ranch Las Vegas, Canyon Ranch Tucson Arizona From a young age I have always had a zest for people, places and a fast pace of life. I entered the Beauty Industry at 17 years old and have never looked back. I have great passion in inspiring people to take their health and wellbeing needs seriously and am lucky enough to have evoked a passion for this in so many people. Working at sea seemed a natural step for me as I was able to meet people from all over the world in a high pressured environment with high expectations for level of service and of revenue. I have managed teams of 8 to 35 since the age of 21 and pride myself on being a fair leader who instils energy, passion and enthusiasm in my employees in order to deliver a wonderful experience to our guests.

Becoming Spa Director at sea enabled me to spread one single message to over 200 therapists and showcase my training and development skills, a natural marketing ability and the natural tact, astuteness and flair for people a great leader needs In an employer I look for a company with common values and a desire to progress and adapt with the changing times

Core Competencies

Skills: Knowledge Base:

Hospitality Logica Beauty Supplies

Marketing Strategy Sunbed Consultations

Retail Sales Introduction to Ultrasound

Microsoft Word Introduction to M1200

Business Strategy Matis

Hospitality Industry AHAVA

Public Speaking Yves Rocher

Hands-on Training Elemis- Aroma spa & Aroma stone Therapy Makeup Artistry La Therapie

Customer Insight Elemis- Product Training

Customer Oriented Avroy Shlain

Troubleshooting Nimue

Microsoft Excel Sh'zen

Receptionist Duties Clinical Solutions

Increased Profitability Justine

Stock Management VOYA

Stock Control Red Flower

Customer Support Sisley

Outlook Express Canyon Ranch

Training Delivery Environ (Advanced)

Retaining Customers Environ DF Machine Operation

Complaint Management Spray Tan

Complaint Investigations Hi-Brow

Health Promotion Lash Perfect (Extensions)

Experience

Canyon Ranch SpaClub March 2011 to Current

SpaClub Director

Regent and Celebrity Cruise Lines

Managing a large internationally diverse team in a 5* environment with a demanding guest profile

I oversee the entire operation from check in to check out of each guest I plan and market our offerings in seminars, workshops and other promotional activities Liaise with shipboard and operations management to ensure a healthy working relationship is maintained

Coach and grow team members in all areas of their work, practical, customer service and sales skills.

Training in my position with potential management candidates Team workshops and on the job training sessions

Manage stock control, purchasing orders and international delivery Interviews with new candidates

Ensure compliance with international hygiene requirements Develop business strategy to ensure we maximize on all revenue opportunities Regular correspondence with shore side supervisors on all aspects of Spa Support staff as the primary contact for all HR issues Handling and distribution of wages and cash advances Reporting maintenance issues and overseeing the finished job Training and implementing of safety procedures

Did the Marketing and Revenue driving blueprints for Celebrity Cruise lines for all their ships including the design of all company-wide Marketing Material. Did blueprints for all training sessions and training material, implemented company-wide and set up a pre-screening, self-learn system used when hiring new staff. Reason for wanting to move? I have loved every minute of working at Canyon Ranch and am very proud of my work done there. I have developed great relationships with my staff on a professional level and have been part of many of their lives for years. Being on ships for so many years, I have been able to do allot of travel. However, I think the time has come for a change. I have been thinking about it for a while that I’d like to work for a company with opportunities for growth and most importantly, a stable land based position... Wellness Elite December 2008 to February 2011

Owner

Cape Town, South Africa

Employed 1 receptionist, 4 therapists

Day to day running of the business

Performing treatments when need arose

Stock control and also setting budgets

Marketing and advertising campaigns

Wellness Elite is still doing well, I have since taken a partnership with a very good friend from College years. I am not directly involved in running the business any longer but still contribute to the growth and contribute counselling where needed. Plymouth Auctioneering May 2006 to November 2008

Director of Sales / Principle Art Auctioneer

Carnival, Celebrity, Royal Caribbean Cruise Lines

Auctioning off and selling one-on-one to clients in order to reach high sales targets organized and executed all Auctions and VIP events. Represented Company on board Luxury Cruise liners. Created and Maintained all Marketing Material

All Staffing and Staff Payments.

Responsible for target of $1Mil in sales monthly.

Sandals Whitehouse, Jamaica:

I did the Set-up and Start-up of a multi-million dollar Art Gallery there and conducted VIP auctions to the elite guests of the Sandals Resorts as well as pre-selected VIP members of the company of Park West Gallery. I stayed in Jamaica for 7 months during the time I worked at Plymouth Auctioning. Reason for Leaving? I loved working as an Auctioneer; however I really missed work that I was born to do. I created an opportunity for myself by starting my own business, Wellness Elite. Steiner Leisure Limited October 2003 to March 2006 Senior Therapist /Assistant Spa Manager

Carnival Cruise Lines

Promoted to Asst Manager/Senior Therapist within 3 months on the first contract on board Carnival Cruise Lines

Involved in the Management of the Spa

Training of junior non experienced staff

Retail training for all staff

Constantly on call even during time off

Achieving weekly targets

Conducting seminars for passengers to maximize revenue through retail Implementation of new strategies adopted from American Cruise lines to increase retail sales and staff productivity

Constantly under pressure to achieve targets and increase revenue Merchandising and inventory control

Stock control

Reason for Leaving? I was looking for better career prospects, professional growth and work opportunities.

Freelance December 2001 to September 2003

Spa Therapist

Cape Town, South Africa

Foschini Stores Canal Walk

Matis Institute/All about your Wellbeing

Yves Rocher

Mavericks Beauty

J&B Met Make-Up

Cape Argus Cycle Tour (Waxing for cyclists)

Sanbona Wildlife Reserve

Perfect Health Centre - Stellenbosch

Additional Courses/Training

DISC - Behavioural and Personality Training (Sales and Leadership)

"DISC is the leading personal assessment tool used by over 1 million people every year to improve work productivity, teamwork and communication."

Advanced Leadership Performance Strategies (ALPS)

"The Advanced Leadership Program Seminars is a nine-month series of advanced Rotary training in the areas of Vibrant Clubs, Membership, Service, Foundation, Public Image and Communication, developed for demonstrating leadership skills"

Education

International Academy of Health and Skincare 2002

International Masters Diploma

Cape Town, CBD, South Africa

Steiner Leisure Training Academy (England) 2006

Advanced Beauty Treatments - Hot Stones, Body Warps, and Specialized La Therapie Facial using Facial Machines,Ionithermie Body Sculpting Machine Treatments, Teeth Whitening, Product Knowledge (Elemis, La Therapie), and Float Bed Treatments, Body Brushing Techniques, Body Exfoliating and Applying Sunless Tan Products

Certifications

National Senior Certificate

National Masters Diploma

Aesthetic Treatment

CIBTAC

ITEC

Personal Information

Birth date: 11 April 1983

National ID Number: 830-***-**** 085

Languages: English, Afrikaans

Marital Status: Unmarried (no dependents)

Gender: Female

Nationality: South African

Valid driver's license? Yes

Own Transport: Yes

Your e-mail address: *********@****.***

Cell phone: +27-73-876-****

Passport Number: A015 469 21

Date of Issue: 07/02/2011

Expiration Date: 06/02/2021

Country of Issue: South Africa

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