Manager Sales
Resume:
OZLEM DEMIRCILER
**** ******** ****. # *** ● Orlando, FL 32839
407-***-**** ●***********@*******.***
EDUCATION
University of Central Florida; Orlando, FL 07/2016
Rosen College of Hospitality Management
Bachelors of Science in Hospitality Management
Dean’s List Summer 2015
Valencia College; Orlando, FL 07/2014
Associate of Science in Hospitality Management
GPA: 3.5
President’s & Dean’s List- 5 Semesters
Eskisehir Anatolia University; Eskisehir, Turkey 09/1996
Completed credits towards Hospitality Management
WORK EXPERINCE
Holiday Inn & Suites; Orlando, FL 07/2018-Present
Assistant Executive Housekeeping
Housekeeping opening & closing.
Rooms inspection.
Check & make sure V.I.P, groups, and pick-up rooms are ready.
To make employee schedule.
To be in contact with other departments.
Employee payroll.
Check Housekeeping Information using Oprah System and ensure updated new information.
Homewood Suites Convention Center International Drive Area by Hilton; Orlando, FL 08/2016- 07/2018
Guest Service Agent
Check in and out guests using On Q System and ensure updated guest information
Process payment for room and house account payments
Resolve guest problems and guest requests
Communicate with various departments including housekeeping, maintenance, and kitchen
Awarded Employee hotel Gift (Guest surveys &Tripadvisor comments)
Hampton Inn Convention Center International Drive Area by Hilton; Orlando, FL 08/2015- 07/2016
Guest Service Agent
Awarded Employee of the Month December 2015& April 2016
Check in and out guests using OnQ System and ensure updated guest information
Process payment for room and house account payments
Resolve guest problems and guest requests
Communicate with various departments including housekeeping, maintenance, and kitchen
Fairfield Inn & Suites Universal by Marriott; Orlando, FL 10/2014- 08/2015
Guest Service Agent
Checked in and checked out guests using Marsha-Fossi Hotel System
Answered phones to provide information and answered guest questions
Created group reservations, individual reservations, and agency reservations in the system
Created daily reports including arrival reports and departure reports
Managed cash register and payments
Journal of Mediterranean Tourism; Turkey 12/2012- 05/2015
Tourism Author
Wrote and published articles relating to tourism around the world in the Journal of Mediterranean Tourism
Researched tourism and various locations to develop articles
Turkish Tourism Managers Association (TTYB); Turkey 06/2012- 03/2014
Online Public Relations
Managed the company’s Facebook pages by updating content and promoting hotels and cruises
Provided information to guests via Facebook, phone and email and answered any questions about hotel rooms, cruises rates, availabilities, and promotional prices
Provided recommendations according to guest’s interests and needs
Farris & Foster’s Famous Chocolate factory; Orlando, FL 01/2008- 08/2013
Production and Sales Associate
Answered guest questions regarding chocolates and provided pricing information
Sold chocolates at the Chocolate Shop and processed guest payments
Organized chocolate parties and events for adults and children of various ages
GDH Travel Agency; Istanbul, Turkey 02/2003- 01/2006
Operating Manager
Met with guests to explain services and answered questions regarding packages and pricing
Organized travel reservation services according to guests needs
Promoted and sold travel reservations for a variety of services including hotels, tours, and airline tickets
Researched group availability for airfare, hotel, and transportation for travel dates
Accord Tourism Agency; Istanbul, Turkey 03/2000-11/2003
Operating and Sales Department
Conversed with guests to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
Planned, arranged and sold itinerary tour packages according to guest’s need
Recommend locations and areas to visit and provide information and brochures containing travel information
Reserved airline tickets, hotels, tours, and ground travel and provided guests with itinerary and information
Booked and set up conferences and seminars and prepared all accommodations for guests
Answered any questions for guests about services, itinerary, and pricing
Club Varuna Holiday Village 5 Star Hotel; Antalya, Turkey 08/1997- 11/2000
Internship (Cashier &Head Cashier)
Promoted to cashier from a dishwasher in 3 months
Maintained a clean and sanitary work area
Processed guest payments and provided receipts
COURSES & CERTIFICATES
International Interdisciplinary Business-Economics Advancement Conference 11/16/2015- 11/21/ 2015
Hotel Review trip (Turkey) 05/2000- 05/2006
Participated in an annual mandatory hotel review trip for 15 days from the start of the tourism season
Visited and reviewed various hotels in different citiesto maintain updated knowledge
Obtained information about local hotels, amenities, and tourist attractions
Operations Management Training Program; Istanbul, Turkey 05/2004-12/2004
Participated in a 1week training program
Learned various skills including management techniques, sales techniques and how to provide great customer service
Agencies Management Training Program; Istanbul, Turkey 2/2001-5/2001
Participated in a 3 months Management Training Program
Learned to solving customers problems quickly and efficiently
Learned Sales techniques and management skills
SKILLS
Computer: Proficient in Microsoft Word, Excel, PowerPoint, Safari
Languages: Turkish & English
OZLEM DEMIRCILER
5170 Millenia Blvd. # 303 104 ● Orlando, FL 32839
407-***-**** ● ***********@*******.***
REFERENCES
Momar Nait
Front Office Manager
Holiday Inn & Suites Celebration
Ashley Lange Osborn
Sales Manager
Hilton Worldwide
Noel Brian Sipes
Assistant General Manager
Hilton Mobile/Phenix
Jim Inglis
Program Director Hospitality/ Restaurant Management Fine Arts
Valencia College –
Kenneth P. Bourgoin
C.E.C Professor Culinary Arts
Valencia College
Muberra Demirtepe
Electric Engineer
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