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Manager Sales

Location:
Orlando, FL
Posted:
September 26, 2018

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Resume:

OZLEM DEMIRCILER

**** ******** ****. # *** ● Orlando, FL 32839

407-***-**** ●ac66x7@r.postjobfree.com

EDUCATION

University of Central Florida; Orlando, FL 07/2016

Rosen College of Hospitality Management

Bachelors of Science in Hospitality Management

Dean’s List Summer 2015

Valencia College; Orlando, FL 07/2014

Associate of Science in Hospitality Management

GPA: 3.5

President’s & Dean’s List- 5 Semesters

Eskisehir Anatolia University; Eskisehir, Turkey 09/1996

Completed credits towards Hospitality Management

WORK EXPERINCE

Holiday Inn & Suites; Orlando, FL 07/2018-Present

Assistant Executive Housekeeping

Housekeeping opening & closing.

Rooms inspection.

Check & make sure V.I.P, groups, and pick-up rooms are ready.

To make employee schedule.

To be in contact with other departments.

Employee payroll.

Check Housekeeping Information using Oprah System and ensure updated new information.

Homewood Suites Convention Center International Drive Area by Hilton; Orlando, FL 08/2016- 07/2018

Guest Service Agent

Check in and out guests using On Q System and ensure updated guest information

Process payment for room and house account payments

Resolve guest problems and guest requests

Communicate with various departments including housekeeping, maintenance, and kitchen

Awarded Employee hotel Gift (Guest surveys &Tripadvisor comments)

Hampton Inn Convention Center International Drive Area by Hilton; Orlando, FL 08/2015- 07/2016

Guest Service Agent

Awarded Employee of the Month December 2015& April 2016

Check in and out guests using OnQ System and ensure updated guest information

Process payment for room and house account payments

Resolve guest problems and guest requests

Communicate with various departments including housekeeping, maintenance, and kitchen

Fairfield Inn & Suites Universal by Marriott; Orlando, FL 10/2014- 08/2015

Guest Service Agent

Checked in and checked out guests using Marsha-Fossi Hotel System

Answered phones to provide information and answered guest questions

Created group reservations, individual reservations, and agency reservations in the system

Created daily reports including arrival reports and departure reports

Managed cash register and payments

Journal of Mediterranean Tourism; Turkey 12/2012- 05/2015

Tourism Author

Wrote and published articles relating to tourism around the world in the Journal of Mediterranean Tourism

Researched tourism and various locations to develop articles

Turkish Tourism Managers Association (TTYB); Turkey 06/2012- 03/2014

Online Public Relations

Managed the company’s Facebook pages by updating content and promoting hotels and cruises

Provided information to guests via Facebook, phone and email and answered any questions about hotel rooms, cruises rates, availabilities, and promotional prices

Provided recommendations according to guest’s interests and needs

Farris & Foster’s Famous Chocolate factory; Orlando, FL 01/2008- 08/2013

Production and Sales Associate

Answered guest questions regarding chocolates and provided pricing information

Sold chocolates at the Chocolate Shop and processed guest payments

Organized chocolate parties and events for adults and children of various ages

GDH Travel Agency; Istanbul, Turkey 02/2003- 01/2006

Operating Manager

Met with guests to explain services and answered questions regarding packages and pricing

Organized travel reservation services according to guests needs

Promoted and sold travel reservations for a variety of services including hotels, tours, and airline tickets

Researched group availability for airfare, hotel, and transportation for travel dates

Accord Tourism Agency; Istanbul, Turkey 03/2000-11/2003

Operating and Sales Department

Conversed with guests to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required

Planned, arranged and sold itinerary tour packages according to guest’s need

Recommend locations and areas to visit and provide information and brochures containing travel information

Reserved airline tickets, hotels, tours, and ground travel and provided guests with itinerary and information

Booked and set up conferences and seminars and prepared all accommodations for guests

Answered any questions for guests about services, itinerary, and pricing

Club Varuna Holiday Village 5 Star Hotel; Antalya, Turkey 08/1997- 11/2000

Internship (Cashier &Head Cashier)

Promoted to cashier from a dishwasher in 3 months

Maintained a clean and sanitary work area

Processed guest payments and provided receipts

COURSES & CERTIFICATES

International Interdisciplinary Business-Economics Advancement Conference 11/16/2015- 11/21/ 2015

Hotel Review trip (Turkey) 05/2000- 05/2006

Participated in an annual mandatory hotel review trip for 15 days from the start of the tourism season

Visited and reviewed various hotels in different citiesto maintain updated knowledge

Obtained information about local hotels, amenities, and tourist attractions

Operations Management Training Program; Istanbul, Turkey 05/2004-12/2004

Participated in a 1week training program

Learned various skills including management techniques, sales techniques and how to provide great customer service

Agencies Management Training Program; Istanbul, Turkey 2/2001-5/2001

Participated in a 3 months Management Training Program

Learned to solving customers problems quickly and efficiently

Learned Sales techniques and management skills

SKILLS

Computer: Proficient in Microsoft Word, Excel, PowerPoint, Safari

Languages: Turkish & English

OZLEM DEMIRCILER

5170 Millenia Blvd. # 303 104 ● Orlando, FL 32839

407-***-**** ● ac66x7@r.postjobfree.com

REFERENCES

Momar Nait

Front Office Manager

Holiday Inn & Suites Celebration

781-***-****

Ashley Lange Osborn

Sales Manager

Hilton Worldwide

979-***-****

Noel Brian Sipes

Assistant General Manager

Hilton Mobile/Phenix

515-***-****

Jim Inglis

Program Director Hospitality/ Restaurant Management Fine Arts

Valencia College –

407-***-****

Kenneth P. Bourgoin

C.E.C Professor Culinary Arts

Valencia College

407-***-****

Muberra Demirtepe

Electric Engineer

407-***-****



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