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Customer Service Care

Chattanooga, TN
September 26, 2018

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Kizzy S Hartsfield

**** ******** ******

East Ridge, TN 37412



I am a skilled customer service and Clerical professional. She is a motivated candidate and has willing to learn attitude. She poses good written and verbal communication skills. During her assignment with Convergys, she worked as a Customer service Rep where She provided exceptional Customer care help for customer’s multichannel customer experience that met customer care and Business goal. She also perform basic clerical duities likes filing work, Used Microsoft word, light Excel work and quickbooks. She is a local candidate available for telephonic/in-person interview and can join this position as soon as possible.


• Typing 65 Wpm

• Proficient in Microsoft words and Excel

• QuickBooks

• PowerPoint

Professional Experience

Convergys Corporation Jan 2017- June 2018

Customer Service Rep

Provided Exceptional Customer care help for customers multichannel customer experience that met customer care and Business goal.

Handling calls coming from customers.

Assisting the customers regarding any issues they have regarding there packages received from DIRECT TV.


Taking payments

Solving the concern of customers in a timely manner.

Attention to details.

YSL LLC Jan 2014 to Jan 2017

Customer Service Rep

• Manage large amount of incoming calls.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through

• Interactive communication.

• Provide accurate and valid, by using the right tools

Agero Roadside Assistance May 2011 to Jan 2014


• Helped distressed Motorists get their disabled Vehicles back on the road.

• Helped Motorist to get their vehicle to the nearest garage for repair.

• Assist Motorist, if lost or car run out of gas. Or have a flat tire.

• Dispatched Help As Needed

Florida Power and Light June 2006- May 2011

Administration Assistant

• Assist in clerical work

• filing work

• Used Microsoft word

• light Excel work and quickbooks

• Power Point


• North Andros High School. 1990-1994

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