Customer Service Care
Resume:
Kizzy S Hartsfield
East Ridge, TN 37412
***************@*****.***
Summary
I am a skilled customer service and Clerical professional. She is a motivated candidate and has willing to learn attitude. She poses good written and verbal communication skills. During her assignment with Convergys, she worked as a Customer service Rep where She provided exceptional Customer care help for customer’s multichannel customer experience that met customer care and Business goal. She also perform basic clerical duities likes filing work, Used Microsoft word, light Excel work and quickbooks. She is a local candidate available for telephonic/in-person interview and can join this position as soon as possible.
Skills
• Typing 65 Wpm
• Proficient in Microsoft words and Excel
• QuickBooks
• PowerPoint
Professional Experience
Convergys Corporation Jan 2017- June 2018
Customer Service Rep
Provided Exceptional Customer care help for customers multichannel customer experience that met customer care and Business goal.
Handling calls coming from customers.
Assisting the customers regarding any issues they have regarding there packages received from DIRECT TV.
Troubleshooting
Taking payments
Solving the concern of customers in a timely manner.
Attention to details.
YSL LLC Jan 2014 to Jan 2017
Customer Service Rep
• Manage large amount of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through
• Interactive communication.
• Provide accurate and valid, by using the right tools
Agero Roadside Assistance May 2011 to Jan 2014
Dispatcher
• Helped distressed Motorists get their disabled Vehicles back on the road.
• Helped Motorist to get their vehicle to the nearest garage for repair.
• Assist Motorist, if lost or car run out of gas. Or have a flat tire.
• Dispatched Help As Needed
Florida Power and Light June 2006- May 2011
Administration Assistant
• Assist in clerical work
• filing work
• Used Microsoft word
• light Excel work and quickbooks
• Power Point
Education
• North Andros High School. 1990-1994
Contact this candidate