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Social Media Customer Service

Alpharetta, GA
September 26, 2018

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Amanda (Mandy) Janowitz

*** ********** ***

Alpharetta, GA 30005


“High achieving college graduate seeking employment/intern position within my field or related field of study. A competitive, hardworking, and determined worker ready to gain further knowledge and experience.”


College: Columbus State University, Columbus, Georgia

Graduated Spring 2017

Cumulative GPA – 3.36

Major: Bachelor of Science Business Marketing

High School: Chattahoochee High School, Johns Creek, Georgia (2009-2013)

Employment History

May 2017-April 2018: Chick-Fil-A -Team Leader/Team Trainer

Assisted in regulating day-to-day store operations.

Worked with the Owner/Operator, as part of a high performance leadership team, to execute the business strategy.

Worked with the Training Directors to execute a training plan to develop new team members and retrain existing employees.

Ran team member breaks, and answered phone calls to handle customer complaints, needs, and placing catering orders.

Assisted in assembling and ensuring the accuracy and promptness of all orders.

Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.

Communicates employee performance and policy/procedure violations to management for appropriate handling.

2016-Current: Tam’s Backstage - Catering Staff Member

Catered various events such as weddings, corporate parties, and fundraisers.

Promoted catering throughout Forsyth County, Georgia

2013-2016: Columbus State Soccer Camps – Coach/Marketer

Coached kids of all ages throughout the summer.

Created brochures/posters/flyers to market camps to potential campers.

Increased the amount of kids who attended camps.

Used social media marketing to improve the marketing communication plan.

2016-Current: Tam’s Tupelo- Marketer

Assisted opening team of Tam’s Tupelo restaurant in Cumming, Georgia by attracting potential customers through social media marketing.

Co-designed the menu of the restaurant.

Co-created the company’s social media, as well as the restaurant website to promote and attract customers.

Used social media to attract the most interest from the company’s target audience.

August 2013 – Current: U4’s Soccer Camps - Coach

Columbus Youth Soccer, director of U-4 boys and girls.

Gained interest of first year players and designed marketing plan to attract more campers.

Helped promote U4 soccer program by social media posts/advertising, emails, word-of-mouth marketing, etc.

May 2015 to September 2015: Carrabba’s Italian Grill - Hostess/Food Runner

Used prior knowledge and experience to be a helpful asset and provide excellent customer service for the company by using great interpersonal and communication skills.

Ensured the proper setup of dining and service areas.

Responsible for neatness and cleanliness of stations and resolving guests’ concerns.

Managed wait times and reservations

December 2013 to July 2014: Tin Lizzy’s Cantina – Hostess/Food Runner

Educated among responsibilities and work ethics within the restaurant industry.

Assisted in establishing new clients at new restaurant.

Initiated guest interaction and provided excellent guest service.

Skills & Accomplishments

Columbus State University – Awarded 4 Year Soccer Scholarship

NSCAA All-America Second Team (2016)

NSCAA Scholar All-America First Team (2016)

NSCAA All-Southeast Region First Team (2016)

D2CCA All-Southeast Region Second Team (2016)

All-Peach Belt Conference First Team (2016)

All-Peach Belt Conference Tournament Team (2015)

Peach Belt Conference All-Academic Team (2016, 2015, 2014, 2013)

Peach Belt Conference Presidential Honor Roll (2013)

Helped lead Columbus State Women’s Soccer team to winning the PBC all four years attended, to the final four in 2016, and to being national runner-ups in 2015.

Led Peach Belt Conference in assists in 2016, while placing top 10 in the categories of points, goals, shots, and assists.

Interests in athletics (soccer), art/design, travel


Alex Vann

Owner/Operator Chick-Fil-A Manchester Expressway and Macon Road

(w) 706-***-****

(c) 770-***-****

Jay Entlich

Columbus State University Head Women's Soccer Coach

(w) 706-***-****

(c) 706-***-****

Brian Tam

Forsyth County Commissioner

Small Business Operator

(c) 404-***-****

Selena Henderson

Manager at Tam’s Tupelo Restaurant

(c) 678-***-****


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