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Office Customer Service

Peoria, IL
$40,000 annually
September 26, 2018

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CrystaL D. Dozard

**** *. ******* **.

Peoria, IL 61607

[309] 251-6964

To Whom It May Concern:

Over the past several years I have been employed in a position that I work very closely with the public and interact with individuals in a professional manner. In the past, I have worked in a professional office setting in management/

supervision positions. I am seeking opportunities to broaden my experience and knowledge of the professional office and public relations.

I feel that my organizational skills and ability to communicate effectively with the public would be a definite asset to your organization.

A copy of my resume is attached for your review. I would like the opportunity to discuss my background with you in further detail.


Crystal D. Dozard

Crystal D. Dozard

1922 S. Airport Rd.

Peoria, Il 61607

[309] 251-6964

OBJECTIVE: An office position utilizing my typing, computer, and organizational, management skills and human relations with a growing company.

QUALIFICATIONS: I worked in the insurance industry for 10 years. I received my producer’s license from the Illinois Department of Insurance in February of 1998 for Property and Casualty expiring in February of 2004.


1983 – 1987 Diploma, Limestone Community High School, Bartonville, IL.

Fall 1987 Classes included Fundamentals of Transcription and

Human Relations.


02/17 – Present



Front Office Clerk

Duties and responsibilities include processing

Certificate of Errors, maintaining Home

Improvement exemptions, maintaining Homestead

and Senior Freeze exemptions, maintaining all

class changes per parcel, processing yearly transfer

declarations, assisting customers at the counter, and

notary services.



Duties and responsibilities included communicating one-on-one with the patrons and assuring their needs are met for a relaxing, enjoyable dining experience.

02/08 – 10/12 TEXAS ROADHOUSE

Server/Training Team

Duties as assigned…same as above.


Office Manager, Insurance Producer, Administrative/

Technical Assistant, Team Assistant, Customer Service Representative

Duties and responsibilities included various office

procedures. In the insurance producer profession, I

was responsible for issuing auto and homeowners policies, processing policy endorsements, statements of No Loss forms, reporting all policy claims to the insurance carriers, and quoting potential new policies.

Other professional office duties and responsibilities included typing and proofreading court reports for Case Managers, daily interaction with DCFS for foster care cases, researching and putting marketing strategies into place, reconciling monthly banking statements/balancing accounts, and calculating invoices.

I have held various office positions in the past where I have learned and utilized all assets to my advantage to succeed in the professional office setting. I work very well with the public, and am very energetic/compassionate about my work ethics and ability to perform the tasks at hand.

In the past 10 years, I have worked in the restaurant and food industry. I very much enjoy the fast-paced environment of the one-on-one interaction with my guests. I strive to form a close knit yet platonic relationship with the clientele so they feel comfortable and look forward to their next dining experience with me as their server. My position is an accurate assessment of my personality and self-worth.


Dara Reeder

5001 Lauder Ct.

Bartonville, IL 61607


Friend of 40 years

Leanna Whitmore

104 Eaton St.

Bartonville, IL 61607


Friend of 10 years

Val Useini

1420 W. Garfield Ave.

Bartonville, IL 61607

309-***-**** OR 309-***-****

Supervisor @ Bartonville Diner/ Friend of 8 years

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