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Customer Service Social Media

Phoenix, AZ
September 26, 2018

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Alexis Ruiz

***** *. ********* ***. *******, AZ *5037


Summary of Qualifications

• Microsoft word/Excel/QuickBooks/ADP and ability to adapt to new software

• POS systems knowledge

• Excellent written and verbal communication skills

• Proven customer service satisfaction

• Ability to work in a fast-paced, collaborative working environment

• Leadership, critical thinking, time management, and excellent organizational skills Education

Pursuing Associate in Business January 2018-Present Major: Business Management

Estrella Mountain Community College, Avondale, AZ

High School Diploma May 2016

Westview High School, Avondale, AZ

Employment History

Dillard’s- Arrowhead Towne Center

Sales Associate August 2018-Present

• Manage financial transactions, balance drawers, make deposits

• Work collaboratively in a team to ensure a smooth sales process

• Demonstrate product knowledge to upsell products to customers

• Assist customers in locating their items of purchase World Staffing USA- Peoria, AZ

Payroll/ Auditor April 2016-Present

• Conduct root cause analysis to identify systemic (organizational, processes, and systems) problems/ issues

• Inspect samples of the approval documents for completeness, document results of audit, and present results

• Collect, calculate, and enter data to efficiently maintain payroll

• Issue and distribute paychecks, manage direct deposits, benefits, garnishments, payroll deductions, federal and state payroll tax deposits and returns Recruiter/ Account Manager

• Partnered with hiring managers to determine staffing needs

• Networked through industry contacts, association memberships, trade groups, social media, and employees

• Lead the creation of a recruiting and interviewing plan for each open position

• Efficiently and effectively filled all open positions

• Handled inbound/ outbound calls (50+ daily)

Waffle House- Avondale, AZ

Customer Service Associate June 2014-March 2016

• Demonstrated product knowledge in order to sell and upsell products and services to customers

• Resolved customer complaints and issues while delivering fantastic customer service from start to finish

• Worked collaboratively in a team to ensure customers received the best customer service experience

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