Customer Service Social Media
Resume:
Alexis Ruiz
***** *. ********* ***. *******, AZ *5037
******.********@*****.***
Summary of Qualifications
• Microsoft word/Excel/QuickBooks/ADP and ability to adapt to new software
• POS systems knowledge
• Excellent written and verbal communication skills
• Proven customer service satisfaction
• Ability to work in a fast-paced, collaborative working environment
• Leadership, critical thinking, time management, and excellent organizational skills Education
Pursuing Associate in Business January 2018-Present Major: Business Management
Estrella Mountain Community College, Avondale, AZ
High School Diploma May 2016
Westview High School, Avondale, AZ
Employment History
Dillard’s- Arrowhead Towne Center
Sales Associate August 2018-Present
• Manage financial transactions, balance drawers, make deposits
• Work collaboratively in a team to ensure a smooth sales process
• Demonstrate product knowledge to upsell products to customers
• Assist customers in locating their items of purchase World Staffing USA- Peoria, AZ
Payroll/ Auditor April 2016-Present
• Conduct root cause analysis to identify systemic (organizational, processes, and systems) problems/ issues
• Inspect samples of the approval documents for completeness, document results of audit, and present results
• Collect, calculate, and enter data to efficiently maintain payroll
• Issue and distribute paychecks, manage direct deposits, benefits, garnishments, payroll deductions, federal and state payroll tax deposits and returns Recruiter/ Account Manager
• Partnered with hiring managers to determine staffing needs
• Networked through industry contacts, association memberships, trade groups, social media, and employees
• Lead the creation of a recruiting and interviewing plan for each open position
• Efficiently and effectively filled all open positions
• Handled inbound/ outbound calls (50+ daily)
Waffle House- Avondale, AZ
Customer Service Associate June 2014-March 2016
• Demonstrated product knowledge in order to sell and upsell products and services to customers
• Resolved customer complaints and issues while delivering fantastic customer service from start to finish
• Worked collaboratively in a team to ensure customers received the best customer service experience
Contact this candidate