Customer Service Microsoft Office

Altaf Hussain

Mobile: +92-345-*******

E-mail: ********@*****.***

Nationality: Pakistani

MS: Married

H.# 686 Old Golimar Ali Mohd Village

Karachi-Pakistan

CAREER OBJECTIVE

Seeking a challenging position in a progressive organization, where my experience & skills will significantly contribute to the overall success of the organization & provide opportunities for my career growth & especially toward, Office Administration, Customer Service, Security Services and IT Field.

CAREER SUMMARY

A confident & highly qualified Customer Service PC Operation Data Encoding & Security Specialist with years of extensive studies, Possessing a proven ability to administer & control the operation, configuration & maintenance of computer based information systems, as well as having an eye for detail & able to multi-task under pressure. Strengths in organization, written & oral communication, technology, critical thinking, troubleshooting, problem analysis & resolution, customer service, & personnel management/training skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Communication skills demonstrated through verbal & writing abilities, client relations, public relation, marketing expertise, & the ability to produce reports.

Office Management

Data Records Management

Operations Management

Customer Service

Security Services

Front Desk Interaction

Customer Relations

Reporting & Communications

EDUCATION AND CREDENTIAL

Higher Secondary School Certificate

PC Operation & Applications

Data Encodings

SPECIAL SKILLS

Computer & IT:

-Microsoft Office™ (Word™, Excel™ PowerPoint™ Outlook™)

-Coral draw & Photoshop

-Windows™ (7™, Vista™, XP™)

-Internet & Research

-Email Services

-Typing [English: ( 80 ) wpm / Arabic: ( 60 ) wpm

Known Languages:

-English : Fluent

-Arabic : Read & Write

Interest:

-Utilizing many computer applications

-Socializing with people

-Reading

-

ROFESSIONAL EXPERIENCE

oEmrill Services LLC (Dubai) 2012 – To - 2014

o Officer Control Room Operator (CRO)

oSecurity Department Security Officer

oTransguard Group 2014 To 2017

Emirates Flight Catering Dubai Airport Terminal 1

Single Business Tower Business Bay Dubai UAE

Main Duties and Responsibilities:

1.Check the daily traffic report.

2.Prepare daily and weekly statistics reports.

3.Control & Check the Surveillance Systems.

4.Analyze unattained complains and propose corrective action.

5.Coordinate with the Reception Section.

6.Follow up difficult cases and insure their resolution in the most efficient manner.

7.Keep track of activity to determine customer satisfaction on a daily basis.

8.Ensure that staff is responsive, courteous and handle transactions competently.

9.Manage the reporting process with outsourcing agencies

10.Manage telephone calls, greets visitors and direct them to appropriate individuals

11.Perform general clerical duties (mailing, copying, filing, typing)

12.Manage building/parking access for employees, visitors and suppliers

STRENGTH & SKILLS

Capability to work under different work environment

Capability to work under multinational multicultural environment

Capability to lead team

Proficient in Microsoft Office Tools

Self-motivation and honesty

Decisive and forward thinking, with strong vision and strategic capability

Ability to network and liaise with clients at every level

Capable of operating within highly competitive industries

Excellent communication skills both written and verbal

Motivational and credible with highly effective interpersonal skills

Ability to persist with a task until objective is achieved / Strong and quick acquiring of new technologies

Good communication and interpersonal skills for dealing with customers in problem situations

Trained and practiced in experimental and analytical methods

Dynamic team player able to collaborate with others and to lead project teams

Comfortable with heavy workloads in a fast paced work environment

Highly motivated, self-directed and team player

Remain poised and level headed under pressure

Personal References

Available upon request

Contact this candidate