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Customer Service Sales Representative

Belleville, IL
September 26, 2018

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*** ***** ******

Belleville, Illinois 62221

618-***-**** •

Summary of Qualifications

Marketing and Administrative Professional with extensive experience in administration, marketing, customer service, written and verbal communication skills and social work. Unique and creative talents include event planning, website maintenance and updates, marketing material creation & layout design and effective mediation, communication and analytical skills. Possess motivation, loyalty and a results-driven work ethic. Manages and completes projects from the beginning to the end. Accomplishments include:

Worked closely with web developer to design and populate content for 5 websites for organization, including verbiage, images and extensive use of WordPress.

Met deadlines for trade show orders with 100% success rate, allowing company to receive up to $10k in discounts.

Created and implemented first-ever company-wide price list audit program, confirming accessories matched with products and ensuring 100% customer satisfaction.

Worked with national service managers to create 52-page service manual, including the design of the binder cover, which is currently being used in technical training classes throughout the country.

Professional Experience

Empire Comfort Systems, Inc., Belleville, Illinois 1997-Present

Marketing Assistant

Plan and organize 5-6 trade shows per year - manage booth selection, order utilities, work with convention centers for special needs, make hotel and travel arrangements and organize shipments.

Pre-press operator - prepare documents for print, layout pricing on price sheets and send out as one whole PDF for Print Shop to process.

Work with website vendor to design company website and populate website utilizing a WordPress; perform weekly checks to ensure all brochures and manuals of products are linked correctly.

Conduct employee interviews and utilize photography skills that are displayed in quarterly Company newsletter and distributed to employees.

Execute photography process for advertising material and Company newsletter; set up and direct photo shoots; take pictures as needed.

Maintain $50k in products for Company Apparel Program. Choose apparel for annual program, process 8-10 orders per month, work with vendor and 25-30 distributors with special projects and file paperwork with Accounting Department. Order apparel for distributors to hand out at open houses and service schools.

Worked with translation vendors to translate literature and shipping cartons into Canadian French and Spanish.

Created and designed layout for two 300-page price lists and maintained changes, updates and corrections.

Customer Service Representative

Assigned United States Southeast territory - managed 6 states on a weekly basis.

Worked with outside, independent Sales Representative for Company – verified that customers received orders, worked with Order Entry Department to process orders, provided literature to Representative and functioned as mediator between distributor and Sales Representative.

Answered 50-75 phone calls daily, providing high quality service and personal attention.

Assisted up to 75 customers with product information on 40+ products and 2,000+ accessories.

Expeditiously tracked 20-30 orders on a weekly basis and informed customers of time frame of order, ensuring products were shipped within 9 days.

Answered 20+ company e-mail requests from customers on a weekly basis and forwarded to appropriate parties for resolution.

Previous related Experience

Children’s Home and Aid Society, Belleville, Illinois

Case Worker

Performed 10-15 weekly school visits and home visits for children and parents referred to the agency by the Department of Children and Family Services.

Worked with 10-15 families on a consistent basis, assisting them with domestic and life needs.

Mediator between children and families when parties did not want to reunite or needed time before seeking counseling.

Performed 24-hour on-call duty, fielding calls from the Police Department and assisting families in need.

Placed children in temporary lodging or foster homes that met their physiological and emotional needs.

Coordinated with 4+ counselors on a daily basis to try to achieve goal of reuniting parents and children.

Worked with court system for children of legal age - accompanied children to court house with attorney and ensured file was in order to become a legal adult.


Master of Arts, Business Management

Webster University – St. Louis, Missouri

Bachelor of Arts, Social Work

Southern Illinois University – Edwardsville, Illinois

Computer Skills

Advanced in Adobe Creative Suite, with an emphasis in InDesign Cloud

Proficient in Microsoft Office

Proficient in WordPress

Volunteer Experience

St. Teresa Cub Scout Den Leader, Belleville, Illinois


Carol Burtz

Customer Service Manager

Empire Comfort Systems, Inc.


Jennifer Shovlin

Senior Customer Service Representative

Empire Comfort Systems, Inc.


Artemis Drueke

Graphic Designer

Empire Comfort Systems


Jennifer DeLatour

Human Resources Consultant

JD Consulting


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