Customer Service Manager

JUANITA BOSS

**** * *** ***, ******, AZ *****

Cell: 928-***-**** - **********@*******.***

WOULD LIKE A CHANCE TO PROVE TO EMPLOYERS THAT I AM WORTHY OF

HIRING FOR THEIR COMPANY. I AM NOT THE TYPE OF PERSON WHO CHANGES

JOBS. WOULD LIKE TO BUILD A FUTURE WITH WHAT EVER COMPANY HIRES ME

AND GIVES ME A CHANCE TO SHOW THAT I AM A TRUSTED AND VALUED EMPLOYEE

SKILLS

I AM A VERY ON HANDS LEARNER.

ENJOY WORKING WITH THE PUBLIC NO

MATTER WHAT AGE. ENJOY WORKINGG WITH NUMBERS

WORK HISTORY

01-19-17 to present

CUSTOMET SERVICE REP

TITLEMAX OF ARIZONA-TUCSON, AZ

GAVE OUTSTANDING CUSTOMER SERVIE TO CLIENTS ON THE PHONE AND IN PERSON, MADE SURE ALL CUSTOMER NEEDS WERE MEET WHEN LEAVING THE OFFICE ANSWERED ANY AND ALL QUESTIONS CUSTOMERS HAD TOOK PAYMENTS OVER THE PHONE AND IN PERSON MADE SURE ALL RECEIPTS WERE HANDED OUT TO CUSTOMERS ONLY AND MAILED OUT RECEPIPTS IF THIRD PARTY MADE PAYMENT. DID APPRAISELS WHEN NECESSARY TO ALL NEW CUSTOMERS AND RETURNING CUSTOMERS. DID ALL PAPERWORK THAT NEEDED TO BE DONE WHEN CUSTOMER WAS PAID IN FULL. DID ALL COLLECTION CALLS IN A TIMELY MANNER ALSO MAILED LETTERS WHEN NEEDED.

08/2000 to 09/2013

ASST MANAGER

ADVANCE CASH – WINTERHAVEN CA

GAVE OUTSTANDING CUSTOMER SERVICE, MADE SURE ALL CUSTOMERS LEFT

OFFICE WITH GOOD FEELING. ALWAYS WAS ASKED TO SERVICE THEM. DID ALL

FILING OF PAPERWORK. DID ALL SHREDDING OF PAPERWORK AFTER

CUSTOMER NO LONGER NEEDED OUR SERVICES. MADE SURE WE BALANCED

EVERY DAY WITH CORRECT AMOUNT OF MONEY. WAS NEVER SHORT OR OVER

WITH DAILY MONEY OR EXTRAS. MADE SURE ALL BANKING WAS DONE

EVERYDAY AND COUNTED AMOUNT CASHED OUT EVERYDAY. MADE SURE ALL

MONTH END BALANCED WITH DAILY REPORTS. DID MONTHLY COLLECTIONS

OF BAD REPORTS AND TOOK CARE OF CUSTOMERS WHO MADE WEEKLY OR

MONTHLY PAYMENTS INSTALLMENTS. DID SCHEDULING OF EMPLOYEES

MONTHLY. MADE SURE I WAS AVAILABLE TO COVER ALL VACATIONS AND TIME OFF FOR OTHER EMPLOYEES AND OWNER. PREPARED FOR ALL AUDITS FROM FINANCIAL INSTITUTES.

01/1999 to 08/2000

SCAN COORDINATOR

SAV-ON DRUG STORE – YUMA AZ

MADE SURE ALL CUSTOMERS WERE ATTENDED TO. HELP THEM FIND

EVERYTHING IN THE STORE THEY WERE LOOKING FOR. MADE SURE ALL PRICE

CHANGES WERE CORRECT AND ALL AISLES AND END CAPS WERE SIGNED

CORRECTLY. MADE SURE ALL DELETIONS WERE MARKED DOWN FOR

CLEARANCE AND MADE SURE ALL ADDITONS WERE PLACED CORRECTLY IN THEIR PLACE WITH LABELS. MADE SURE ALL STORE WAS READY PRICED, LABELED AND SIGNED FOR INVENTORY AND AUDITS.

01/1989 to 10/1996

SUPERVISOR

PAYLESS DRUG STORE – YUMA AZ

MADE SURE CUSTOMERS WERE WELL ATTENDED TOO. MADE SURE ALL

SHELVES WERE STOCKED AND PRICED CORRECTLY. MADE SURE ALL STORE

EMPLOYEES WERE SCHEDULED PROPERLY. MADE SURE ALL TILS WERE STARTING WITH CORRECT AMOUNT OF MONEY. MADE SURE ALL TILS WERE BALANCED AT END OF DAY. MADE SURE STORE WAS READY FOR INVENTORY. WAS IN CHARGE OF INVENTORY WAREHOUSE NUMBERS. MADE SURE

CUSTOMERS WERE WAITED ON IN CASHIER LINES IN TIMELY MANNER..

EDUCATION

1975 High School Diploma:

LOVELAND HIGH SHCOOL - LOVELAND COLORADO

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