Mobile 469-***-**** E-Mail: firstname.lastname@example.org
An experienced Software Engineer with a wide range of experience consisting of project management, Infrastructure management, researching, analyzing, overseeing development and troubleshooting software and system architecture. Highly experienced in customer communication and collaboration management, involving corporate and government clients.
VIP Task Management
Infrastructure Manager (Contractor) February 2018 – August 2018
Create and execute project plan and revise as appropriate to meet changing needs and requirements.
Identify resources needed and assign individual responsibilities
Manage BBC PC/LAN and WAN operations for all locations including day-to-day operations such as system procurement, implementation, problem resolution and disaster recovery
Boy Scouts of America
Project Analyst June 2015 – January 2018
Collaborate with managers and senior software engineers to perform analysis, develop documentation, and perform unit testing of complex software applications, as well as provide solutions to resolve defects found.
Participate in structured walkthroughs and technical reviews, and assist in reviews and revisions.
Responsible for coordinating in the preparation of external and internal reports through collecting, analyzing and summarizing information from various departments.
Report on project deliverables, estimates, and schedules in timely manner while working on overall project planning.
NEC of America Corporation
Project Coordinator (Contractor) August 2012 – March 2015
•Responsible for coordinating Daily Stand-up Meetings to help the entire project team complete the project within its planned scope, schedule and budget, while serving as a liaison for the project's technical, functional non-functional teams, and vendors.
•Oversee daily meetings with clients to evaluate existing project management practices and recommend improvements to project and program management practices.
•Worked with industry partners, vendors, and consultants and consultants and mangers to define and enforce architectures standards.
•Assist Project Manager in managing Agile project workflow, tracking, and reporting.
•Prepare and Manage Billing, Project Schedules, Resources, Cost and Quality and Risk using MS Project.
•Provide direct support to Engineering Project Teams for Global Engineering Business Process Development, Training and Implementation activities for Qualification of Retail Solutions Systems. Collaborative liaison with Global and Local Quality Groups.
•Assists in Development, Review and Finalization of Presentations, Training Modules, and Training Development Agenda.
WirelessLogix February 2009 –May 2012
•Strategized with Project Administrator and Project Managers to ensure the success of project deadlines.
•Point of Contact from project initiation to project completion
•Worked with the project team members, clients and vendors to coordinate activities, provisioning, environment setup, installation, and integration testing.
•Worked under the supervision and guidance of the assistant project manager and superintendent and learned project strategies from them
•Analyzed and monitored the project reports to sort out issues in the documentation part
•Maintained and documented reports on a daily basis regarding the projects assigned to various departments
•Allocated resources to various departments and managers as per their needs and requirements
•Attended annual meets and summits and presented upcoming projects
•Coordinated with the project supervisor in additional assignments and small projects
CompuCom March 2005 – January 2008
Technical Support Analyst
Achieved the highest-level technical support for global IT infrastructure supporting 35,000+employees throughout the U.S and overseas.
Achieved the highest levels of productivity, handling over 1,000 calls per week and averaging 200+ calls daily.
Earned solid reputation for resolving complex issues and providing exceptional customer service.
Promoted to assume additional responsibilities as Technical Lead proving expert guidance to Help Desk staff.
Assisted users with policies and procedures for setting up conference calls, new accounts, web/network presentations and voicemail. Provided special assistance to key departments including Executive Support. Supported remote access using dialup/VPN SecureID.
Leveraged extensive experience in multiple operating environment including mainframe connectivity and security, Windows 2000 workstation and server and Unix.
Escalated issues as needed and maintained communication with customer and Technical teams.
Extensively utilized Remedy and Track-it to record and track issues.
Independently designed new staffing schedule to improve nighttime coverage and reduce cost of overtime.
Worked independently on Sundays providing sole support for international operations.
Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Isle of Capri Casino October 2004 – February 2005
Effective configuration, maintenance and support of Active Directory, applications and databases.
Configuration, maintenance of Property Microsoft Server\PC OS’s and hardware.
Effective analysis and maintenance of corporate systems security, system performance, backup/restore and disaster recovery and procedures.
Unique Perspectives - Internship May 2001 – May 2003
Assisted Supervisor with maintaining network, implemented and designed networks, sales, web design, installation and configuration of servers
DeVry, Keller School of Management October 2010 – October 2012
Master of Project Management
University of Southern Mississippi August 2003
Bachelors of Science in Software Engineering