Customer Service Operator

Ann Poindexter

**** ****** ****** - *** *******, CA 90008

270-***-**** ************@***.***

CAREER OVERVIEW

Dedicated hospital operator, highly motivated to maintain customer satisfaction and to contribute to the mission of the medical center.

CORE STRENGTHS

Customer Service… Problem Solver… Excellent Communication Skills… Strong Organizational Skills… Fast Leaner… Energetic Work Attitude… Courteous Demeanor… Microsoft Computer Literate

ACCOMPLISHMENTS

Professionally process over six thousand calls a month, providing information and service to ensure customer satisfaction.

WORK EXPERIENCE

Baptist Health Hospital 2013 – 2018

Hospital Operator- Madisonville, KY

Answer all incoming calls; Transferring calls to requested departments and patient rooms; Handling emergency codes; Updating on-call information and training new operators.

Emergency Room/Security Desk Receptionist

Register new patients for ER services.

Patient Sitter

Observing patients closely and immediately reporting any threats to the patient’s safety to the appropriate staff.

Cedars-Sinai Medical Center 2011 – 2013

Hospital Operator- Los Angeles, CA (Previous Years of Service 2001- 2005)

Answer all incoming calls to the medical center; Transferring calls to requested departments and patient rooms; Handling emergency codes; Updating on-call information and training new operators; Worked all shifts if necessary; Usual call count stats per month on average over 9,000 with few or no force-outs.

Fort Campbell Army Base 2007 –2009

Childcare Provider- Oak Grove, KY

Helping each child’s growth and caring for children at different age levels (infant, pre-toddler, toddler and preschool). Provide children with activities that support bodily, emotional, academic and communal growth; Prepare and serve meals, and refreshment; Monitor rest periods.

WalMart 2006 – 2009

People Greeter- Oak Grove, KY

Greet visitors and welcome them to the store; Check all customer receipts at time of exiting the store; Assist customers with any questions; Maintain front and lobby area; Provide specific information about department locations.

EDUCATION 1964

Norte Dame Academy- College Prep

High School Diploma

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