Customer Service Data Entry

CORA M. SUTTON

**** ********** ***** #* **********, Ca 95826 Phone: 916-***-****

Email: *.***********@*****.***,********@*****.***

OBJECTIVE

Motivated and tenacious perspective employee that has the extensive background in customer service, data entry, and organizational management. Seeking a challenging position that utilizes my diverse skills and talents while providing opportunity for advancement.

SKILL PROFILE

10- Key-6000

Typing-50WPM

Data Entry

Microsoft Word, Power Point, Excel. Outlook

Knowledge of principles and procedures for providing customer and personal services

ICD 9/10

Knowledge of administrative and clerical procedures

Ability to communicate effectively, efficiently both verbally and in writing

Filing Systems (Alpha-Numeric)

Office Machines

Medical Terminology

Billing & Collection

Experience

EDS/HP

Data Entry Clerk III / October 2006 – December 2011

Responsible for auditing prior authorization documents for completeness and correctness. Enter prior authorization of TAR (Treatment Authorization Request) into the on-line automated portal. Interact with professional medical staff for problem resolution. Achieve established departmental quality standards and daily quotas for data entry.

EDS/HP

Office Assistant / October 2006 – December 2006

Tasks include but not limited to general filing, records maintenance, preparing routine correspondence, document processing, compiling data for reports, preparing/editing presentations. Responsible for mail distribution, operating office equipment and other general clerical tasks. Provided customer service in person and via telephone to internal and external customer.

ARCO Arena

Usher / April 2003 – June 2009

Seat patron according to tickets retained, provide guidance as needed to patrons for various locations within venue. Received certified training by ARCO for customer service and Emergency Evacuation Protocol.

Mallact Cabinete Co

Data Entry Clerk / March 2002 – April 2003

Compiled invoice data to assist delivery drivers in daily delivery of inventory. Maintained all inventory for the company using Microsoft Excel. Coordinate dispatch efforts for all fleet drivers daily. Ensure quality control of products leaving warehouse. Provided customer service to ensure satisfaction of all products delivered. Maintained working relationship with construction companies and builders to ensure accuracy of their orders and supplies.

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