Service Manager
Resume:
Chedioke Neri Sibuera
Phone: 63-956*******
E-mail: *****@******.***
*** ******** ******, ****. *******, Mandaluyong City
Education
December 2014 - Certificate of Business Management
University of Qatar
Doha, Qatar
April 2008 - Bachelor of Science in Hotel and Restaurant Management
La Consolation College
Bacolod City
Philippines
Awards:
5 Star Awardee
3rd quarter of 2014
The Ritz-Carlton Doha
Doha Qatar
F&B Employee of the Month
February 2014
The Ritz-Carlton Doha
Doha, Qatar
5 star Nominee
2rd quarter of 2012
The Ritz-Carlton Doha
Doha Qatar
Positions Held
Food and Beverage Assistant Manager
June 2017 - Present
The Grand Hyatt Manila, Manila
Philippines
To have complete knowledge on the food / beverage / service available in sections appointed.
Ensure that the Hotel standards and policies are explained to staff, and are correctly applied.
Monitor and ensure smooth operations of the sections appointed.
Maintain consistency in quality of food / beverage / service /cleanliness of sections.
Constantly obtain customer feedback during operations to ensure satisfaction.
Proper and tactful handling of verbal complaints from customers.
Conduct / attend F&B divisional and departmental meetings as required.
Ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.
Ensure general maintenance of sections appointed and follow up on work order forms with engineering department.
Recommends improvements in all aspects of their appointed sections as appropriate.
Update the log book for respective section and submit to dept. head daily.
Ensure that staff are aware of and applies the procedures concerning hotel fire and life safety / emergency procedure.
In-Room Dining Assistant Manager
January 2016 – January 2017
Shangri-La at the Fort, Manila
Philippines
To have complete knowledge on the food / beverage / service available in sections appointed.
Ensure that the Hotel standards and policies are explained to staff, and are correctly applied.
Monitor and ensure smooth operations of the sections appointed.
Maintain consistency in quality of food / beverage / service /cleanliness of sections.
Constantly obtain customer feedback during operations to ensure satisfaction.
Proper and tactful handling of verbal complaints from customers.
Conduct / attend F&B divisional and departmental meetings as required.
Ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.
Ensure general maintenance of sections appointed and follow up on work order forms with engineering department.
Recommends improvements in all aspects of their appointed sections as appropriate.
Update the log book for respective section and submit to dept. head daily.
Ensure that staff are aware of and applies the procedures concerning hotel fire and life safety / emergency procedure.
Reviews guest feedback / critique forms / outlet log books on operational issues / P&L statement in order to:
- Implement measures for improvement in food / beverage / service
- Identify training required (e.g. up-selling
Skills).
Lobby Lounge Supervisor
April 2015 – December 2016
The Ritz-Carlton Doha
Doha, Qatar
Provides direction to Lobby Lounge associates to sell and service.
Communicates performance expectations in accordance with job descriptions for each position.
Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Supervises daily shift operations.
Interacts with guests to obtain feedback on product quality and service levels.
Provides feedback to individuals based on observation of service behaviors.
Handles guest problems and complaints seeking assistance from a supervisor as necessary.
Strives to improve service performance.
Manages to achieve or exceed budgeted goals.
Supervises Lobby in the absence of the Manager.
In-Room Dining Supervisor
October 2013 - up to the present
The Ritz-Carlton Doha
Doha, Qatar
Participates as needed in the interviewing and hiring of room service associate team members with the appropriate skills.
Provides direction to Room Service associates to sell and service in-room dining.
Assists with the handling and service of all room service hospitality suites and group sales functions.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Communicates performance expectations in accordance with job descriptions for each position.
Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Supervises daily shift operations.
Interacts with guests to obtain feedback on product quality and service levels.
Provides feedback to individuals based on observation of service behaviors.
Strives to improve service performance.
Manages to achieve or exceed budgeted goals.
Supervises Room Service in the absence of the Room Service Manager.
La Mer Fine Dining Supervisor
May 2012 - October 2013
The Ritz-Carlton Doha
Doha, Qatar
Direct and work closely with the Servers and Bus persons in assigned station on service timing, additional table wares for courses and items to serve/remove from each table in accordance with department standards
Assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurant and Bar. Responsibilities include ensuring guest and associate satisfaction while maintaining the operating budget.
La Mer Fine Dining Head Waiter
November 2010 - May 2012
The Ritz-Carlton Doha
Doha, Qatar
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Collaborate with management to formally recognize hourly employees' performance contributions.
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
La Mer Fine Dining Server
February 2008 - April 2011
The Ritz-Carlton Doha
Doha, Qatar
Lagoon Restaurant Server
October 2005 - February 2008
The Ritz-Carlton Doha
Doha, Qatar
References:
Ms. Levy Ramirez
Guest Service Manager
Okada Casino Hotel
Philippines
Mr. Rolando Orio
Director of Food and Beverage
Crimson Resort Cebu
Philippines
Contact this candidate