Customer Service Manager

ELI J. RODRIGUEZ

**** ****** **. ******, ** ***** Ph: 512-***-**** **************@*****.***

Professional Summary

Accomplished and energetic in collections field, with a solid history of achievements in collections. Motivated leader with proven abilities to establish team-based working environments and training staff. Strong organizational and prioritization skills and abilities. Areas of expertise include 15 plus years in collections, training, and solving customer issues. Strong knowledge of compliance associated with debt collections. Very familiar with HIPAA and FDCPA laws.

Skills

Experience of collecting delinquent dues from debtors. Outstanding communication, customer service, and negotiating skills. Ability to persuade debtors in making payments. As a Collections Agent my attempt is to collect debts from a collection agency's debtors on behalf of the agency. Responsibilities include setting up payments or payment plans for customers, providing excellent customer service regarding collection issues, and communicating with the sales department regarding the status of customers' accounts.

Attentive listener

Work well with others

Strong management abilities in resolving conflicts

Training on boarding new employees

Strong work ethics

Experience

PCA Representative Dura Medic LLC., Austin, Tx 7/6/2015 – 8/15/2018

Duties included: Supervisor Calls, Creating Campaigns, Monitoring Dialer, Training New Hires, Gathering Weekly Numbers, Resolving Patient issues.

Promoted to Team Lead Oct. 2015

Inbound/Outbound Calls; Manual Outbound Calls; Posted Payments; Obtained Patient Insurance

Collector Second Round L.P. - Austin, Tx 5/2014 – 6/2015

Negotiated Settlements; Inbound/Outbound Calls; Manual Outbound Calls; Posted Payments; Reminder Calls

Supervisor Low Claims Dept. Collections Financial Corp. of America, Austin, Tx 5/2010 – 5/2014

As a team lead I assisted with the medical billing; obtained medical insurance information; submitted claims and received payments. I also answered and made collection calls and made supervisor calls. Additional responsibilities included building outgoing call campaigns, the opening and closing of the department

Manager / Assistant Manager Partners R-T-O, Austin, Tx 3/2007 – 8/2009

Oversaw the responsibilities of account managers; Outbound Collection Calls; Collected Payments; Reminder calls to customers on past due accounts; Interacted with Customers; Door to Door Collections

Assistant Manager Flexi Compras R-T-O - Austin, Tx 6/2006 – 2/2007

Oversaw the responsibilities of account managers; Interacted with Customers; Outbound Collection Calls, Sales and Door to Door Collections

Credit Manager Rent-A-Center, Austin, Tx 5/2001 – 5/2005

Oversaw the responsibilities of account managers; Interacted with Customers; Received Payments; Outbound Collection Calls and Door to Door Collections

Education

Travis High School, Austin, Tx - High School Diploma – May 2000

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