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Pharmacy Technician Customer Service

Orlando, FL
September 26, 2018

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*** ********* *****, *******, ** 32771 (C) 407-***-****

Professional Summary

I am a highly motivated individual with great work ethics. I have over ten years of healthcare experience and over twenty years customer service. I had the opportunity to work with and meet people in all different areas of life. I am very people friendly, with helpful attitude, values, team player and role model with complete awareness of company objectives and timelines. I am a motivated self-starter who works well in a team setting or collaborative effort. I also work well with no supervision or directions. I am seeking a position within your organization where I can be an asset to you while developing my current skills further.


Work History

Pharmacy Technician/Inventory Specialist 06/2008 to Current

Florida Hospital Rxpress Pharmacy – 601 E Rollins Street

Exhibited proficiency in compounding and reconstitute oral liquids.

Conducted routine inspections of medication storage locations.

Managed supply procurement and management processes.

Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.

Received and accurately processed written prescriptions from customers using Etreby computer system.

Directly supervised new Pharmacy Technicians, interns and support staff while on duty.

Communicated regularly with physicians, nurses, insurance companies and care manager organizations.

Saved patients tremendous and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.

Effectively resolved insurance rejections, diagnostic coding and other billing issues with software troubleshooter

Save department tremendous in inventory control ordering since 2014

Daily round with care management, PA, doctors and nursing staff to obtain discharges.

Department Health champion and Problem solver

Pharmacy Clerk- Wal-Mart 01/2007 to 06/2008

Properly filled and dispensed an average of 500 prescriptions per day.

Managed approximately 3,500 dollars in cash and credit card sales daily.

Completed new and updated patient profiles, including lists of patient medications.


Bachelor’s in Business Administration Concentration in Health Services Administration Current/Pending Strayer University

Pharmacy Regulatory Specialist (Compliance and Regulation)

High School Diploma (American Academy of Pinecrest)

Associate degree in Business Administration


Register Pharmacy Technician (Florida Department of Health, Division of Medical Quality Assurance)

Pharmacy Regulatory Specialist (PRS)

340B University on Demand

Management Concept

Associate Degree in Business Administration

Pharmacy law knowledge, Compliance and Regulation

340B Program, insurance troubleshooter

Microsoft package and retail experience

Critical thinker and performance improvement

Invoice and spreadsheet analyst

Expert in compounding and IDT transfer

Inventory Management and Multitask

Strong organizational & customer skills

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