Customer Service Technician

MICHAEL MAINS

Address: Phone:

**** ** ***** ****** 503-***-****

Portland, OR 97230 Born March 22, 1954

PROFESSIONAL OBJECTIVE:

Customer Service

CREDENTIALS:

Registered Polysomnograhic Technologist June 1992 REGISTRY #678.

RELATED SKILLS:

Complete Diagnostic Patient Reports

At the Providence Sleep Center

Trained Medical Staff to use digital Sleep Program

In Customer Support position at Biologic Systems Corp.,

Basic computer troubleshooting, including

DOS and Windows operating systems, as well as Microsoft

Perform CPAP DME for sleep patients

Perform sleep desensitization training for patients.

Internet E-mail use

EDUCATION AND CREDENTIALS:

Completed Computer Hardware and Computer Operating software course, Introductory Microsoft Word and Excel at Mt. Hood Community College,

Completed introductory Computer Operator Course, College of Lake County,

Grayslake, Illinois; June 1996.

Completed first year science and math requirements in pre-medicine program

At The University of Cincinnati, Cincinnati Ohio during the 1985-86 Year.

Calculus, Biology, and Chemistry were courses taken.

Completed Electroencephalogram (EEG) Training Program at Louisiana State University Medical Center in New Orleans, Louisiana in 1983. Graduated from this one-year program with a 4.0 GPA.

Bachelor of Arts, History, University of Cincinnati. Coursework in

Psychology, Biology, Statistics, and English Literature. Degree granted June

1977. GPA. 2.94.

WORK EXERIENCE:

Adventist Medical Center, Portland, OR November 28, 2010 to

September 10, 2015. Polysomnographic Technologist, full-time night-shift.

CPAP, BiPap and ASV titrations

Providence Medical Center, Portland, OR October 1999 to July 1, 2010.

Day technician scoring, customer service and DME set-up of CPAP as needed.

Perform routine polysomnograms, RBD, MWT and MSLT studies as well as CPAP and BiPaP titrations. April 2006 to July 2010.

Lead polysomnographic technician on night shift. Shift responsibilities include performing diagnostic and CPAP/BiPaP treatment studies, record scoring, preparing individual patient reports, and training new technicians.

Customer Service, Biologic Systems Corporation, Mundelein, Illinois. May

1995 to October 1999. Answer customer complaints and questions concerning

the sleep software program. Travel onsite to install computers, load sleep

program software, troubleshoot hardware and network failures, and train

doctors and technicians to use our digital equipment. Teach user’s seminar

dealing with polysomnographic data collection and analysis programs using

the digital Biologic Sleep System.

Polysomnographic Technologist, St. Thomas Hospital, Nashville, TN. October 1993 to April 1995.

Polysomnographic Technologist, Stanford University, Palo Alto, California.

October 1990 to September 1993.

Polysomnographic Technologist, Center for Sleep Disorders, Oakland,

California. 1989 to 1990.

EEG Technician, part-time, Christ Hospital, Cincinnati, Ohio. 1986 to 1989.

EEG Technician, on-call, Bethesda Oak Hospital, Cincinnati, Ohio. 1984 to 1988.

EEG Technician, full-time, Bethesda Oak Hospital, Cincinnati, Ohio. 1983 to

1984.

VOLUNTEER:

Member of St. Therese choir 2005 to present.

Fed homeless Thanksgiving 2014

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