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Customer Service Sales

Sneads Ferry, NC
September 26, 2018

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Kristin Lynn Jester

*** ******* ****

Sneads Ferry, NC 28460


Career Objective

To obtain an Administrative Support/Customer Service position by utilizing my experience in both

customer service and public service fields. My experiences include an extended knowledge of data

collection and analysis, an ability to multitask, to work independently and always maintain a high level

of confidentiality, loyalty and professionalism to provide the highest level of customer service.

Key Qualifications

Training Coordinator * Records and Data Management * Scheduling and Payroll * Departmental

Liaison * Safety Coordinator * Employee counseling and evaluation * Excellent verbal and written

communication skills * 60+ wpm typing * Volunteer Services * Positive attitude and dedication

Employment History

Worcester County Emergency Services 2008-June 2018

Public Safety Answering Point Supervisor/911 Dispatch

Communications Manager

40-50 hours per week/on call/emergency call back


Direct the daily operations of the 911 Communication Center to ensure adequate coverage, adherence

to County Government Rules and Regulations; develop, instruct and correct any issues relating to

procedural changes or equipment failure. Maintain the highest level of customer service to protect the

public and all responders.

Maintain accurate records and certifications for all dispatchers

Review and submit bi-weekly payroll; maintain and adjust schedule for adequate coverage

Administer Quality Assurance program; monitor and grade emergency calls; create remedial

programs when needed; achieved monthly 95% goal of accuracy

Responsible for new hire introduction, training and enrollment in required certification classes

Operational management including reviewing documents for accuracy; generating reports

Responsible to maintain personal certifications and knowledge of equipment, dispatch functions

and procedures

Systems Administrator for Computer Aided Dispatch and Verizon phone system

Coordinate between 24 Dispatchers, Administration and related agencies for proper

communication and distribution of new or interim procedures

Serve as Volunteer Services Coordinator, Training Coordinator and Safety Coordinator

Worcester County Emergency Services (continued) 2003-2008

Communications Clerk Trainee, I and II

40 hours/week/on call /emergency call back


Responsible for receiving all calls for emergency services through radio and telephone; proper use of

protocol to question and select the correct coding to ensure the appropriate fire, medical or police

response. Dispatch appropriate responders and equipment. Provide accurate recording of information

along with the ability to research rapidly and create reports. Met and exceeded the requirements for

promotion to each grade and step.

Maintain all required certifications necessary to perform dispatch functions

Accurately enter all information into Computer Aided system;

Possess knowledge of geography of the county and surrounding areas

Operational knowledge of all office and dispatch equipment including multi-talk group radio

system; provide periodic testing of all equipment

Ability to communicate effectively with the public, co-workers and outside agencies

Adhere to all County Government Personnel Rules and Regulations as well as departmental

Standard of Operations. Assisted in rewriting policies.

Hertz Transportation and Tours 1990-2000

Owner, Operator

40-60 hours per week

$30,000.00+ (commission based)

Self-employed agent; represented two major corporations in a high-volume customer service and sales

operation. Responsible for recruiting, hiring and administration of compensation and benefits as well as

maintaining compliance to city, state and federal laws and licenses.

Responsible for employee benefits, payroll, payroll taxes and annual tax forms

Train personnel to offer the highest level of customer service

Represent ancillary agencies and act as agent to create reservations and insure payment for

services for up to $1,000,000.00/year sales.

Education and Certifications

• Bachelor of Arts in Social Work 1981

• Salisbury University

• Priority Dispatch Quality Assurance 2003

• Emergency Telecommunicator Certified Instructor 2009

• Criminal Justice Information System Certification 2003

• Records Management System/Warrant/Record Retrieval) 2003

• CPR/AED (bi-annual certification required) 2003

Volunteer Projects

• Valentines for Veterans

• Food Drive for local animal shelter

• Dog walking/cat room attendant for local shelter

Personal Interests

• Exercise

• Reading

• Handmade Cards

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