Customer Service Sales
Resume:
Kristin Lynn Jester
Sneads Ferry, NC 28460
*********@***.***
Career Objective
To obtain an Administrative Support/Customer Service position by utilizing my experience in both
customer service and public service fields. My experiences include an extended knowledge of data
collection and analysis, an ability to multitask, to work independently and always maintain a high level
of confidentiality, loyalty and professionalism to provide the highest level of customer service.
Key Qualifications
Training Coordinator * Records and Data Management * Scheduling and Payroll * Departmental
Liaison * Safety Coordinator * Employee counseling and evaluation * Excellent verbal and written
communication skills * 60+ wpm typing * Volunteer Services * Positive attitude and dedication
Employment History
Worcester County Emergency Services 2008-June 2018
Public Safety Answering Point Supervisor/911 Dispatch
Communications Manager
40-50 hours per week/on call/emergency call back
$49,000.00/year
Direct the daily operations of the 911 Communication Center to ensure adequate coverage, adherence
to County Government Rules and Regulations; develop, instruct and correct any issues relating to
procedural changes or equipment failure. Maintain the highest level of customer service to protect the
public and all responders.
Maintain accurate records and certifications for all dispatchers
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Review and submit bi-weekly payroll; maintain and adjust schedule for adequate coverage
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Administer Quality Assurance program; monitor and grade emergency calls; create remedial
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programs when needed; achieved monthly 95% goal of accuracy
Responsible for new hire introduction, training and enrollment in required certification classes
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Operational management including reviewing documents for accuracy; generating reports
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Responsible to maintain personal certifications and knowledge of equipment, dispatch functions
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and procedures
Systems Administrator for Computer Aided Dispatch and Verizon phone system
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Coordinate between 24 Dispatchers, Administration and related agencies for proper
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communication and distribution of new or interim procedures
Serve as Volunteer Services Coordinator, Training Coordinator and Safety Coordinator
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Worcester County Emergency Services (continued) 2003-2008
Communications Clerk Trainee, I and II
40 hours/week/on call /emergency call back
$30,000.00/year
Responsible for receiving all calls for emergency services through radio and telephone; proper use of
protocol to question and select the correct coding to ensure the appropriate fire, medical or police
response. Dispatch appropriate responders and equipment. Provide accurate recording of information
along with the ability to research rapidly and create reports. Met and exceeded the requirements for
promotion to each grade and step.
Maintain all required certifications necessary to perform dispatch functions
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Accurately enter all information into Computer Aided system;
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Possess knowledge of geography of the county and surrounding areas
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Operational knowledge of all office and dispatch equipment including multi-talk group radio
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system; provide periodic testing of all equipment
Ability to communicate effectively with the public, co-workers and outside agencies
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Adhere to all County Government Personnel Rules and Regulations as well as departmental
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Standard of Operations. Assisted in rewriting policies.
Hertz Transportation and Tours 1990-2000
Owner, Operator
40-60 hours per week
$30,000.00+ (commission based)
Self-employed agent; represented two major corporations in a high-volume customer service and sales
operation. Responsible for recruiting, hiring and administration of compensation and benefits as well as
maintaining compliance to city, state and federal laws and licenses.
Responsible for employee benefits, payroll, payroll taxes and annual tax forms
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Train personnel to offer the highest level of customer service
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Represent ancillary agencies and act as agent to create reservations and insure payment for
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services for up to $1,000,000.00/year sales.
Education and Certifications
• Bachelor of Arts in Social Work 1981
• Salisbury University
• Priority Dispatch Quality Assurance 2003
• Emergency Telecommunicator Certified Instructor 2009
• Criminal Justice Information System Certification 2003
• Records Management System/Warrant/Record Retrieval) 2003
• CPR/AED (bi-annual certification required) 2003
Volunteer Projects
• Valentines for Veterans
• Food Drive for local animal shelter
• Dog walking/cat room attendant for local shelter
Personal Interests
• Exercise
• Reading
• Handmade Cards
Contact this candidate