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Mental Health Manager

West Palm Beach, FL
September 26, 2018

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Alphia Branch

**** ****** ****, **** **** Beach, FL 33417

954-***-**** /


** ***** **** ********** ********** including behavioral health, long term care, substance abuse, dependency and homeless programs

Effective in Contract, Program Director and administrative duties

Highly motivated, a team player, resourceful and works well under pressure

Excellent communicator both written and verbal

Quality people, damage control skills and relationship building

Current level II background screening, 701B Certified

Detailed oriented, solution focused


Master of Mental Health Counseling (student)

Palm Beach Atlantic University Anticipated Graduation 2021

Master of Leadership

Palm Beach Atlantic University

Bachelor of Social Work (Cum Laude)

Florida Atlantic University


Aetna Better Health of Florida

Case Manager Coordinator 2/2017 – 9/3018

Evaluate/conduct comprehensive needs assessments, develop measurable goals to meet member’s needs and coordinate services to address identified needs

Develop, coordinate and implement care plan and monitor/document progress

Utilize tools to promote cost effective services in compliance of company policy

Build relationships with member’s and providers to ensure quality services

Complete timely annual, quarterly, and monthly contacts and assessments

Comply with all contract requirements and regulatory guidelines

Follow up with members to ensure services are appropriate and effective

Practice advancement of Medical Appropriateness and quality of care

ChildNet, Inc.

Child Advocate 9/2014 – 5/2016

Managed the care of dependent children to ensure safety and well-being

Crafted case plans, court documentation which included judicial reviews, attended court hearings and provided updates to the court

Coordinated, monitored and documented case plan progress

Met with all parties involved in case including DCF, Legal Counsel, Child Protective Investigators, and attended weekly staffing to determine the best course of action

Coordinated visitation, conducted monthly home visits for dependent children

Accomplishment: Successfully advocated and facilitated the reunification of families through navigating the Dependency Court system.

Henderson Behavioral Health

Intensive Case Management 9/2012 – 9/2014

Provided intensive case management services for persons with severe mental health, homelessness and substance abuse issues

Conducted Psycho Social assessments and other annual/ quarterly assessments

Developed and maintained clinical medical records and program documentation

Conducted community outreach to assist clients with obtaining suitable housing

Developed and implemented care plans and documented progress

Provided medication management and managed clients monthly expenses

Accomplishment: Rewarded for identifying and placement of clients into appropriate housing. I formed relationships with property owners that continues to enhance the program

Business and Economic Development and Revitalization Corp.

Program Director/Business Incubator 10/2005 – 9/2011

Counseled clients on business readiness and loan requirements

Managed contract and budget for all programs

Assisted clients in completing Non-profit and Incorporation applications

Delegated responsibilities as needed and conducted staff meetings

Completed quarterly reports for funders as required for contract awards

Established protocols to address/resolve conflicts among peer lending circles

Organized/facilitated CORE FOUR trainings and presentations

Managed procurement and award funds

Prepared federal, state, local grant and periodic reports for contract awards

Accomplishments: Successfully piloted a case management approach to the Business Incubation services. Through this integration, the program outcomes for client completion and success rates increased significantly (40%).

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