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Project Customer Service

Fairfax, VA
September 26, 2018

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Ladan A Abdulkadir

***** ********* **

Fairfax, VA 22033


JOB OBJECTIVE: To obtain a position in a people-oriented organization where I can maximize my experiences in a challenging environment.


●Quantitative and qualitative data collection and evaluation

●Program development and implementation


●Drafting grant proposals

●Ability to work well under pressure to effectively meet deadlines

●Experience in working with diverse cultural groups

●Well organized with a positive attitude

●Excellent Computer skills: MS Word. Power Point, Excel and Internet

●Ability to resolve difficulties and solve problems

●Ability to work well both independently and in a team environment


George Mason University Fairfax, VA December 2018

Major: Global Community Health, BS Concentration: Pre Health Professions


Kaiser Permanente

Health Information Management Specialist April 2018 – Present

Work with all aspects of the Health Information Management (HIM) department by monitoring all necessary medical record deficiencies and omissions.

Greet, assist and direct responsible members of the Medical Staff whenever necessary to ensure timely, as well as appropriate completion of identified record deficiencies.

Analyze records to ensure compliance within regulatory requirements, Medical Staff Bylaws, and local policies and procedures.

Re-analyze records completed by providers by accurately entering and updating record deficiency data.

Assist physicians and other staff by troubleshooting any issues and/or questions regarding deficiencies.

Responsible for the accurate and timely processing of birth and inpatient death certificates according to hospital and state policy where applicable.

Print and/or copy records when necessary.

Fax medical information to non-Kaiser facilities in emergency cases, to hospital units and Kaiser Physicians as necessary, clearing any HIPAA-related questions with manager prior to transmittal of Personal Health Information (PHI) and enters disclosure in Disclosure Accounting system as necessary.

Receive, place, and transfer telephone calls promptly, courteously and efficiently.

INOVA Fairfax Medical Campus October 2017 – April 2018

Patient Registration Representative II

●Serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements

●Correctly verified and entered of all patient demographics and billing information at time of check in or admission.

●Collection of balances due at time of admission.

●Ensure all patient documents are correctly filled out and inputted into the system.

●Provide thorough information about facility policies.

●Prepare and distribute patient identification bands and arrange for transportation to assigned rooms.

●Secure payments by screening insurance information.

●Identify patients requiring pre-admission approvals from third-party payers; verifying approvals; notifying patient accounts department of self-paying admissions.

Fellowship Square Foundation (FSF) March 2017 – August 2017

Project Coordinator

●Managed day-to-day activities for program sourcing and logistic requirements

●Planed and scheduled project timelines

●Provided project management for project activities to ensure that the project is completed on time, within budget and within scope.

●Organized Annual Corporate Meeting successfully.

●Coordinated & communicated activities and schedules.

●Protected operations by keeping company information confidential.

●Delivered outstanding customer service through timely response and proactive solutions to client needs.

●Drafted and prepared organizational documents.

●Data entry for donations and fundraising.

●Reorganized the organizations SharePoint.

Somali Health Initiative for All Trust (SHiFAT) October 2015 - January 2017

Project Manager (TB Project)

●Managed 5 TB centers located throughout Somaliland and all 35 qualified staff members

●Coordinated internal resources and third parties/vendors (Ministry of Health, World Vision, Global Fund and WHO) for the flawless execution of projects.

●Ensured that all projects are delivered on time, within scope and within budget.

●Assisted in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

●Ensured resource availability and allocation.

●Develop a detailed project plan including the project work plan and monthly action points to monitor and track progress.

●Managed changes to the project scope, project schedule, and project costs using appropriate verification techniques.

●Measure project performance using monitoring and evaluation tools.

●Provided technical guidance, supervision and support to staff to integrate approaches to strengthen the overall health system between MCHs and TB centers.

●Successfully managed the relationship with the client and all stakeholders.

●Performed risk management to minimize project risks.

●Created and maintain comprehensive project documentation and presented information at quarterly and annual reviews with funders.

●Represented organization at public-sector and community outreach events.

Republic of Somaliland Ministry of Health September 2015 – January 2017

Technical Adviser

●Provided technical expertise, leadership and collaboration in the designing, implementation, monitoring and evaluation of activities and projects the Ministry funds with a particular focus on the WHO health systems framework.

●Provided technical expertise and guidance in capacity building, planning, implementation, monitoring and evaluation to key governmental and non-governmental partners.

●Assisted implementing partners in the development of achievable, measurable plans and objectives for implementation of innovative interventions.

●Coordinated with other technical staff activities contributing to program objectives to ensure they are synergistically working to achieve objectives.

National Capital Area Chapter Alzheimer’s Association May 2014 - August 2014


●Assisted in organizing community outreach programs for individuals living with Alzheimer’s and their families.

●Edited various programs used in the support groups offered by the organization.

●Gathered detailed information on different geriatric professionals to help obtain speakers on issues of interest to support group participants.

●Conducted high-quality, high-service planning, project management, implementation, training and support.

●Completed and certified in two online courses; Know the 10 Signs: Early Detection Matters and The Basics: Memory Loss, Dementia and Alzheimer’s.

Reaching All HIV+ Muslims In America (RAHMA) October 2014 – May 2015

Program Coordinator

●Emphasized the importance of education on the issues surrounding HIV/AIDS & STIs (Sexually Transmitted Infections) and pregnancy prevention through interactive workshops.

●Conducted community outreach on streets, metros, shelters, churches, mosques and different locations youth may hang out.

●Led interfaith meetings with discussion on sexual health and faith-based initiative to create a video to be shown in churches and mosques.

●Coordinated and led the implementation of the program.

●Assisted in evaluating, testing and documenting successes and gaps while actively participating in the continuous development and improvement of the entire program.

●Oversee strategic direction and alignment of the project work plan, ensuring that goals are met.


Early Identification Program, George Mason University April 2012 - July 2015

Office Assistant

●Provided administrative support for events with up to 600 attendees.

●Responded to inquiries from program participants through the phone, email and face-to-face interactions.

●Provided access to educational resources for middle and high school students who will be the first in their families to attend a college or university.

●Reviewed applications and provided input on the selection of future participants in the college access program.

●Organized and lead training workshops for new and current employees of the program.

●Provided mentorship for first generation middle and high school students with resources on accessing college.

●Developed partnerships with community organizations and local providers.


A Training Course for the Minimum Initial Service Package (MISP) and Comprehensive Sexual and Reproductive Health in Humanitarian Settings October, 2015


Abdulkadir, L. (2015). Issues in East Africa: Somalia famine. Water Health Educator


Native – English

Fluent – Somali (oral and written)

Proficient – Arabic (oral and written)

References Available Upon Request

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