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Manager Customer Service

Hastings, NE
September 26, 2018

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Walter Malisani

**** **** **** ****

Hastings, Ne. 68901

Cell 402-***-****


Results-driven individual with over 20 years of progressive management experience

Proven record directing complete manufacturing facility operations

Solid cross-functional leadership skills

Experienced in Lean Manufacturing and Six Sigma methodologies

Committed to customer service, employee development and continuous improvement

Skilled at implementing change while delivering bottom-line results



Retained by several corporations to revitalize operations and led organization through period of significant internal changes resulting in 30-300% yearly growth.

Directed the overall activities of the manufacturing facility to ensure customer orders are received, scheduled, and produced at the lowest possible cost to meet the customer’s requirements while maintaining established safety and quality standards

Implemented new manufacturing processes including Point of use, Kan-Ban, Kaizen, Six-Sigma 5s, and Lean manufacturing tools to increase productivity levels and decrease operating costs.

Led cross-functional teams (manufacturing, purchasing, quality, inventory/production control, warehousing, shipping and safety) to ensure that customer expectations were met in a cost effective, safe and efficient manner.

Key leadership role in ISO and GMP training and certification, which fostered obtaining larger sales market.

Organized major company relocations and expansions from site selection to timely completion with minimal down time.

Purchasing, Supply Chain Management and Inventory Control

Managed corporate purchasing department overseeing several different companies in serval locations in the country

Managed all aspects of the materials function to ensure that all customer quality standards are met through the timely delivery of conforming materials/commodities, proper material storage and staging for manufacturing, and timely delivery of finished goods to customer.

Created system for maintaining BOM’s, BOO’s, parts master, and SKU numbers.

.Monitored and managed supplier performance for on time delivery, quality and pricing

Maintained optimal inventory levels to ensure on-time deliveries to meet customer requirements while minimizing carrying costs and premium transportation charges.

Located new sources of supply, and evaluated those sellers to ensure that they were the most efficient and economical.

Set corporate inventory strategies to include inventory stocking levels, JIT, Kan-Ban programs, and international warehousing.

Implemented and responsible for cycle count program and physical inventory management.

Logistics and Warehouse Management

Managed multiple warehouses simultaneously and assigned work and personnel to specific areas to provide maximum service levels.

Completely overhauled distribution process (receiving, put away, restock, production, shipping returns, maintenance, and inventory management).

Increased routing efficiencies, reduced transportation cost, improved customer service levels, and reduced inventory and return levels by implementing inventory management systems and developing inbound and outbound transportation networks including carrier selection, freight rate and service negotiations, special delivery services and carrier performance tracking.

Created comprehensive study plotting for long-range distribution needs and facility growth potential which resulted in over $600,000/yearly savings by maximizing cubic space thus eliminating excess warehouses

Improved inventory accuracy rates to 99.9%.

Marketing and Sales

Direct team efforts in creating new and innovative strategies to increase sales revenue.

Analyze data to determine which demographic groups to target in sales and marketing campaigns.

Create customer incentive offers utilizing customer database for direct mailings.

Perform analysis on marketing campaigns and determining needed changes for increased profitability.

Found new potential sales markets, which increased revenue.


APICS member and pursuing certification Various management training seminars

Inventory / Production Control / Manufacturing Training TQM and other Quality programs

International Shipping including NAFTA ISO 9001 and GMP training

Kan-Ban, JIT and Point of Use Continuous Improvement training

Kaizen, Lean & 5S training and experience OSHA and Safety training

Hazardous Materials training Radiation safety

First Aid Certified Six Sigma Black Belt training

Computerized MRP/ERP/DRP systems including but not limited to:

Mas 90, Inmas, Intuitive, Dataworks, Dataflo, AS400, Impromptu, Fourth Shift, Cognos, SAP, Macola, IQMS and Oracle


Eagle Manufacturing of North America, Mt. Vernon, KY Purchasing / Operations Manager

TMC Group of Companies, Inc., Alda, Ne. Corporate Purchasing Manager

Ingersoll Rand (Thermo King), Hastings, Ne Materials Manager

National Oilwell Varco, (NOV) Mexicali, Mexico Manufacturing Operations Management

Dexcom Inc., San Diego, Ca. Inventory / Warehouse / Production Manager

National RV Inc., Peris, Ca Director of Materials

Callaway Golf, Carlsbad, Ca. Senior Inventory Control Supervisor

Goldwin Golf, Carlsbad, Ca Operations Manager

Other positions held during career

Director of Plant Operations

Production Manager

Direct Marketing Supervisor

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