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Manager Customer Service

Gurnee, IL
September 26, 2018

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Viviene James

Waukegan, Illinois, *****224-***-****


Seeking an opportunity of a lifetime to be a part of an organization team in which I can positively apply my experiences, skills and knowledge towards organizational goals and monthly profit, as well as my personal and professional growth and development.



Vernon Hills, IL

Inside Traffic Coordinator (Logistics Department) - (05/2017 – 07/2018)

Acting as point of contact between carriers and customers

Processing of LTL pick tickets using SAP via freight carriers (BOL)

Provide quotation for LTL pick tickets (PPA/PPD) using carrier website

Plan and direct flow of critical door to door to meet customers’ needs

Processed orders, researched return requests and cancel pick tickets

Complete drop shipments via SAP and posting of export orders

Organize the return of company equipment/parts via LTL Carrier/UPS Ground

Ran weekly open order reports to ensure shipments and delivery dates are correct

Perform daily posting using SAP and filing of posted pick tickets, so daily IA sales can be access by the end users

Maintain and update daily log report of all IA pick tickets (include Trucks), TSS (Service) and MSRS

Negotiate rates with carriers ensuring the best possible rates are secure and in line with the company’s transportation policy

Create payment report in excel of all FedEx Ground invoice via SAP via purchase order number and investigated any discrepancies

Maintain product formularies and order guides for electronic ordering platforms

Maintaining consolidated and subcontractors accounts, analyzed inventory levels and confirmed monthly stock balance

Provide support to other departments in setting up delivery daily schedules, resolving their issues and keep customers master files current

Complete monthly end closing and reports for department manager


Supply Chain Supervisor/ Manager (04/2006 – 02/2017)

Effectively supervised/managed over 25 employees to ensure daily goals are achieved as planned

Delegate assignments appropriately to enhance department’s productivity

Achieved 85% productivity of warehouse inventory within stipulated budget

Maintained accurate inventory records and produce reports

Collaborate with HR department to effectively hiring and training of new and current employees

Ensure effective daily operations of the warehouse through careful implementation of company’s policies and procedures

Produce electronic, written and verbal reports/communication with business associates

Accurately maintain employees’ file, including plant over time and time off

Inventory Supervisor (06/2000 – 04/2006)

Creating and maintaining accurate records of all stocks and materials in the organization.

● Collaborate with other departments to maximize usage and cost of inventory

● Preparing timely reports on all inventory statuses including but not limited to damages, discrepancies, inventory balances, costing and shortages.

● Filed spares requisitions using inventory software (MP2).

● Ensure appropriate inspection, relocation, disposal, storage and handling all stock

● Maintain warehouse safety by conducting routine safety checks according to company policies.

● Assist with yearly inventory Budget

● Coordinate with team members and other internal departments to achieve organizational goals.

● Update warehouse management system with unit price and exchange rates

● Carry out inventory approval for new stock


Other Jobs:

Accounts Payables Officer

Receptionist and Office Administrator


In the position of supply chain manager/supervisor:

●Implement KPI (Key Indicator Performance) tracking to reduce stock out – still in place today

●Merge and transformed several small warehouses into one workable unit

●Introduced an inventory management system which provide and improved accountability and utilization of warehouse supplies to carry out daily productions. System continues to be utilized today.

•Reduce Inventory Balances from over 6.5 million USD to 5.3 million USD, by writing off parts that are no longer being use on the Plant/Engines.


Norman Manley High School, Kingston, Jamaica. W.I.

High School Diploma

Institute of Chartered Accountants of Jamaica (ICAJ)

ACCA–Certified Accounting Technician (CAT) Certification

ACCA – Level 1 (F1 to F3) (Jamaica) Diploma in Accounting and Business

References available upon request

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