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Executive Assistant Customer Service

Madison, Wisconsin, 53719, United States
September 26, 2018

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Christina Davenport




Mid-level staff member with QA, technical writing, project management and user experience expertise. Experienced in managing complex technology solutions. Has considerable experience and expertise in managing front-end technical operations. Also has TQM, production dynamics, process improvement and project management experience along with testing tools experience. Successfully maintains business momentum, works easily with start-ups, and is used to difficult and/or ambiguous business environments. Unusual and useful left-brain/right-brain split of technical skills and excellent design and creative writing abilities. Excellent multi-disciplinary skills at mid/senior staff levels, and has considerable experience successfully working within a corporation. Comfortable working/living in any global region and willing to relocate.


QA – Quality Assurance (general) Project Management

UXA – User Experience Analyst Planning

Content Process Reengineering and Quality

Operations Testing Tools

Design Review QAN – Quality Assurance Note Triage

Test Plan and Test Case Development Test Procedure Development


WPS (Contract through Robert Half) 02/2018 to Present

Position deliverables are: bug detection and resolution, coordination with many departments and a separate development company, interpretation and validation of project requirements, short turnarounds.

Over the course of my term, I worked predominantly on one major project where I accomplished the following:

Second point person on integrated health insurance portal (high priority project)

Coordinated with various departments such as IT, Customer Service, and legal to ensure that all requirements are met. Coordinated with off-site development team and WPS to establish timelines. Wrote test plans for complex web portals designed to be testable by new QA testers. Tested complex development for a variety of end users with varying needs and experience. Aggressively tested for UI concerns, usability, and grammar.

Epic Systems Corporation 06/2014 to 12/2017

Quality Assurance

Position deliverables are: bug detection and resolution, project management, User Experience Analyst team leader, testing tools team leader, development and coordination of patch notes, Quality Assurance Note triage, continuous design review and customer liaison from both a remote and on-site perspective.

Over the course of my 3+ years in this position, there were many high points – here is one of those business accomplishments:

Project Manager for Easier DLGs (high priority internal project)

Coordinated with team leads to set aggressive deadlines for developers and testers.

Coordinated with developers to ensure interdependent pieces advanced together.

Tested complex development with significant downstream impact.

Created and facilitated usability tests to get end user feedback.

Document changes for presentation to stakeholders.

SmithOps 01/11 to 01/12

Executive Assistant

Created varied documentation for senior management and/or promotional service needs. Highly adept at writing detailed end-to-end procedures as well as structured reports that simplify processes. Strong dexterity for providing unique contributions that impact business decisions with proper judgment. Skills necessary to succeed in this position were:

Language Arts, Publication, Document Review, Editing & Proofreading, Web Design

Software Skills: Microsoft Office (Word, Excel, Access, PowerPoint, Publisher & Outlook), Adobe Suite (Photoshop, Illustrator, InCopy, InDesign, FrameMaker, Reader & Image Ready, Flash), HTML, XML, JavaScript, PHP, Wireshark

Other Professional Activities:

Freelance Editor & Artist 2004 – Present

Pearson VUE, Houston, TX 2010 – 2014

Education – B.A. Creative Writing and Art, GPA 3.4

Eastern Michigan University, Ypsilanti, MI

A.A.A.S. and Certificate Web Design, GPA 3.8

San Jacinto College, Houston, TX

Personal Interests – Literature, art, history, crafts and popular culture

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