Medical Billing Customer Service

WILLIE BENNETT

Ashburn, VA

Home: 443-***-****

************@*****.***

SUMMARY

Highly-qualified energetic customer service, medical billing and credentialing specialist eager to obtain a position that makes full use of my expertise. Ready to offer 20 years' experience to an established company with opportunities for growth and career advancement.

SKILLS

Knowledge of medical benefits and terminology

Conflict resolution

Personal and professional integrity

Certified in medical billing

Physician and insurance credentialing

Strategic planning

Interpersonal skills

Organization and efficiency

Detail oriented

Ability to lead others

EXPERIENCE

PROSPERITY EATING DISORDERS AND WELLNESS

Herndon, VA

Office Manager/Billing Specialist 12/2017 to Current

Responsible for day-to-day operation, budgeting and maintaining medical and staff records.

Utilize my knowledge of healthcare systems operations while eemonstrating my excellent organizational skills and my ability to perform well in stressful situations.

Ensure steady workflows and uninterrupted service throughout the office.

Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.

MY EYE DOCTOR

Manassas, VA

Revenue Cycle Administrator 02/2016 to 08/2017

Responsible for developing, planning, organizing and implementing current and future strategies to bill customers, process payments, minimize bad debt, improve cash flow.

Manage the overall health of the company's receivables and revenue cycle functions which include but are not limited to; front office services, billing, collections, accounts receivables and financial planning for patients.

Contacted insurance providers to check patient coverage.

CENTENE CORPORATION

Falls Church, VA

Insurance Verification Coordinator 11/2014 to 02/2016

Verified insurance coverages by telephone, resolved any issues with coverage.

Greeted patients and completed all paperwork necessary to ensure the medical/ prescription benefits are in compliance.

Reached out to responsible companies and individuals to collect on outstanding debts.

MAGELLAN HEALTH SERVICES

Columbia, MD

Credentialing Specialist 10/2012 to 08/2014

Completed enrollments into Medicaid, Medicare and private insurance plans.

Performed primary source verifications such as criminal histories, licenses and board certifications.

Set up NPI numbers for providers and facilities and updated current profile information.

Checked applications for missing information and organized all paperwork.

PODIATRY ASSOCIATES

Columbia, MD

Medical Receptionist/Medical Biller 08/2008 to 08/2012

Processed patient payments and scanned identification and insurance cards.

Implemented HIPAA guidelines at all times according to company policy and maintained patient privacy and confidential patient information.

Set up appointments for physician visits and procedures using calendar software.

Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.

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