Customer Service Assistant

KAREN ROBINSON

*** ******* ****** **********, ** 19805

302-***-**** 484-***-**** Email: ***************@*****.***

PROFILE: Expertise in building immediate rapport; cultivating new opportunities; maintain client relationships; respond, resolve, and follow-up on critical client issues and concerns to ensure customer satisfaction. Additional experience includes office assistant and customer service relations, with solid work history of accomplishing business goals and objectives, while ensuring deadlines are met.

Excellent communication, interpersonal and customer service skills.

Inbound/outbound customer account representative for large shipping/packaging company.

Demonstrated proficiencies in telephone and front-desk with-in high-volume environment.

Able to calm upset customers, research and rapidly solve problems to ensure customer satisfaction.

Public relations, marketing, media affairs, and public speaking.

Strong communicator, comfortable presenting to, and engaging with, high-level leaders.

CORE COMPETENCIES:

Multi-line Telephone Event/Conference Planning Customer Service

Office Administration Client Management Business Development

Computer: MS Office, Word, Excel, Outlook, PowerPoint, Typing/70WPM, Data Entry 10,000 KSPH

PROFESSIONAL WORK HISTORY:

12/2005 to Present Ministries International, Inc., Wilmington, DE

Spiritual Leadership Trainer (part-time), Training and Counseling, as well as providing assistance with Financial Management. Worked closely with vendors to set up for leadership conference events, sent letters out to guests, processed registration payments, and did follow-up to ensure dead-lines were being met.

08/2001 to 06/2008 UPS Logistics, Newark, DE

Client Management Associate: Managed client relations and resolved issues as quickly as possible; Maintained professional and productive relationships with clients; Prepared detailed budget reports and financial statements for various clients; Ensured accuracy of monthly and quarterly reports; and Developed detailed client profiles.

06/1985 to 06/2001 ACE Insurance Company, Wilmington, DE

Senior Underwriting Assistant: Assisted in the processing of insurance, bond and mortgage; Analyzed assigned data and accounting information using computer system; Discussed risk factors with team and underwriters on projects; Answered telephone calls, and filed documents.

06/1984 to 05/1985 International House of Philadelphia, Philadelphia, PA

Sr. Administrative Assistant: Worked closely with VP in procuring letters, memos to clients for

fundraising events; scheduled travel arrangements, prepared for meetings, filed documents, answered and made telephone calls, and worked closely with accounting department to resolve issues.

EDUCATION:

South University, Savannah, GA

Master’s in Business Administration, MBA, June 2015, Magna cum Laude

Bachelor in Business Administration, November 2013, Magna cum Laude

Pierce Jr. College, Philadelphia, PA

Associate Degree in Secretarial Science, 1984

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