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Customer Service, clerical, supervisor

Peoria, IL
September 26, 2018

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Erika Garcia

Peoria, IL


Authorized to work in the US for any employer

Work Experience

HR Coordinator

HGS - Peoria, IL

August 2018 to September 2018

As an HR coordinator, I reached out to candidates via email and phone to confirm interest and to schedule appointments for assessment testing. I was also in charge of conducting prescreen interviews prior to meeting with a recruiter. I also updated the rehire checklist and called previous employees to confirm their dates of employment as well as to confirm or deny eligibility for rehire. If these candidates were eligible by rehire, I also screened them as well as discussed how they would prevent whatever behaviors or restrictions that had kept them from performing their job duties to fullest potential before scheduling appointments to meet with a recruiter.

Customer Service Representative


March 2018 to August 2018

As a CSR for Delta Faucet, I receive calls via their customer assistance and provide quality care. I assist customers with warranty issues and diagnose their issues to send parts that will rectify their issue. I also provide technical assistance in installation of new faucets and how to install new replacement parts. Shift Leader

Walgreens - Peoria, IL

February 2014 to July 2017

Key holder. Open/close the store. Processing daily reports including balancing cash report, voids, returns, price modifications and orders from the previous business day. Responsible for cash drops, customer care, processing deliveries, building floor sets and resets, reviewing orders prior to submission, assisting reverse logistics. Resolving issues with customers to ensure a positive experience. Responsible and accountable for registering all related sales on each cash register. Very proactive with customers. Main contact person for training new employees and coaches current employees.

Private Nanny

Peoria, IL

August 2008 to December 2013

Providing preparation for kindergarten including writing the alphabet and name, scissor competency, counting to 100, months/days of the week, sight words and very basic Spanish. Meal preparation and light housework. Care for newborn to pre-k primarily. Lead Teacher

123 You N Me Preschool - Peoria, IL

October 2003 to February 2011

Basically the same as private nannying but caring for 20 four year olds. Full kindergarten prep program. I worked for 123 but took a few breaks to take classes for a semester, handle medical issues with my son.

Transcription Clerk

OSF Saint Francis Medical Center - Peoria, IL

April 2000 to July 2002

Duties included processing daily radiology reports, completing report organization of reports in cardiology office. Assisting radiologists to ensure reports were corrected, delivered, etc. Multi line phone, mainly speaking with other medical offices, faxing reports and handling problems. Admitting Clerk

OSF Saint Francis Medical Center - Peoria, IL

February 2000 to April 2000

Basic admissions to hospital and confirmation of appointments. Receptionist/Office Assistant

OSF Saint Francis Medical Center via Remedy Staffing - Peoria, IL August 1999 to December 1999

I was placed in the Pediatric Diabetes Resource Center. Duties included were answering multi-line phone, filing, greeting guests and assisting the nurses and nutritionists with anything the needed ie picking up and sending mail, rescheduling appts, etc. I left on maternity and upon returning to work, OSF bought out my contract and I was relocated to Admitting. Answering service supervisor


January 1998 to March 1999

Resolving any issues with clients, mainly physicians and attorneys. Answering and taking/relaying messages. Very proficient typing skills were honed at this job. Education

None in Child Development, Medical Terminology, Psychology, Elemetary Education, Early Childhood Development, Sociology

Illinois Central College - Peoria, IL

August 1993 to December 2015


Morton High School - Morton, IL

August 1986 to June 1990


Supervisory experience, Keyholder, Basic Computer Skills, Most Microsoft programs, customer service, multi line phones, typing, cash handling,, Customer Care, CSR, Customer Service, Call Center, Excel spreadsheets, Medical Terminology, Microsoft Office Additional Information

I am an extremely prompt and reliable employee. I learn quickly and need little to no supervision. I feel very comfortable in an office setting and with computers. I’m outgoing and feel completely at ease with people. I possess excellent customer service skills, especially resolution of most issues. I’m very comfortable as a supervisor and I have excelled in my prior experiences. I continue to learn and grow and am seeking new job opportunities that match my skill set in an office environment.

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