I'm highly motivated and easily adaptable. I have experience working with people from different cultures and backgrounds. I have excellent communication skills and I'm dependable.
Creative problem solver Strong client relations Quick learner
Highly motivated Good people skills
Excellent Computer Skills Fluently speaks two languages
Excellent planner and coordinator Team building
Microsoft Office Skills Critical thinker
Excellent communication skills Social media knowledge Flexible
Freelance Interpreter, 06/2011 to 08/2013
Yohana International Interpreter Services – Lynnwood, Washington
Worked with many doctors in many hospitals Interpreted for doctors and their patients
Customer Experience Agent, 08/2013 to 03/2017 Thrifty Car Rental – SeaTac, WA
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Somali Community Center at Tukwila, WA
Helped middle and high school students with computer related homework
Microsoft office, word, outlook, excel
Helped elders with internet serving
Bachelor of Science:
Information Technology and Administration Management, 2019
Central Washington University - Ellensburg, WA
Associate of Arts: General Studies: 2016 Seattle Central College - Seattle, WA