Customer Service Microsoft Office

Location:

Federal Way, WA

Posted:

September 26, 2018

Contact this candidate

Resume:

AYUB MOHAMED

**** * ******** ** **-***, Federal Way, Washington 98003 C: 425-***-**** *******@*******.***

PROFESSIONAL SUMMARY

I'm highly motivated and easily adaptable. I have experience working with people from different cultures and backgrounds. I have excellent communication skills and I'm dependable.

SKILLS

Report writing

Creative problem solver Strong client relations Quick learner

Highly motivated Good people skills

Excellent Computer Skills Fluently speaks two languages

Excellent planner and coordinator Team building

Microsoft Office Skills Critical thinker

Excellent communication skills Social media knowledge Flexible

WORK HISTORY

Freelance Interpreter, 06/2011 to 08/2013

Yohana International Interpreter Services – Lynnwood, Washington

Worked with many doctors in many hospitals Interpreted for doctors and their patients

Customer Experience Agent, 08/2013 to 03/2017 Thrifty Car Rental – SeaTac, WA

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Mastery of customer service management systems and databases.

Volunteer

Somali Community Center at Tukwila, WA

Helped middle and high school students with computer related homework

Microsoft office, word, outlook, excel

Helped elders with internet serving

EDUCATION

Bachelor of Science:

Information Technology and Administration Management, 2019

Central Washington University - Ellensburg, WA