Service Manager

Alvin Kelley

Hawaii

********@***.*** - 808-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Network Manager

NSA Hawaii - Honolulu, HI

I retired 31 Jan 2018

EDUCATION

Bachelor's

Bachelor's in Human Resources Development

Hawaii Pacific University - Honolulu, HI

SKILLS

Service Owner for Network Management

MILITARY SERVICE

Service Country: United States

Branch: U.S. Navy

Rank: E7

1971-09 - 1994-04

AWARDS

Master Training Specialist

1995-04

Awarded for sustained excellence in training.

CERTIFICATIONS/LICENSES

Information Technology Service Management (ITSM)

Present

Demonstrated proficiency of NSA and IT policies, particularly as they relate to NSA network operations and outage coordination. Functioned as the model, ensuring adherence to policies 100% of the time Network outage coordinator

Present

Investigated and evaluated mission impacting incidents. I make informed decisions on the deployment of incident response depending on the category and priority. After gathering the required information and prioritizing the situation I determine the most like impact. ADDITIONAL INFORMATION

I currently hold a Top Secret Security Clearance based on a SBI - SCI with a fuly scope polygraph

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