Customer Service Sales

KATHLEEN CUNNINGHAM MANCHEN

**** ******* ****** *****,**********,IL 60586 • 815-***-**** • ************@*****.*** Professional Summary

Employed in the Customer Service field relating to all aspects of Accounting for the past 35 years. Interested in obtaining a full time position in a stable organization with opportunity for advancement and personal growth. A dedicated individual who will quickly prove to be an asset to you organization.

Skills

Payment processing

Billing statement review

A/P and A/R expertise

Collections duties

Account reconciliation

Peachtree proficiency

payroll

Greeting visitors

Excellent communication skills

Excellent planner and coordinator

Purchase orders organization

Invoice preparation

Work History

Customer Service Specialist, 09/2017 to Current

Carson's – Joliet, IL

Determined customer needs by asking relevant questions and listening actively to the responses.

Described product to customers and accurately explained details and care of merchandise.

Stock maintence/register/establishing credit

Accounting Temp., 09/2017 to Current

Robert Half – Warrenville, IL

Entered details such as payments, account information and call logs into the computer system.

Responded to customer requests via telephone and email.

Performed calculations in payroll categories such as overtime, vacation and sick hours for 50 employees.

Contacted customers to collect outstanding payments via one-time or negotiated installment methods.

Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances.

Processed payments and applied to customer balances. Order Filler, wholesale and Retail Sales, 09/2015 to 06/2017 7-Eleven – Joliet, IL

Served as the main liaison between customers, management and sales team.

Implemented marketing strategies which resulted in 80% growth of customer base.

Built long-term customer relationships and advised customers on purchases and promotions.

Greeted customers in a timely fashion, while quickly determining their needs.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Billing and Posting Clerk, 03/2012 to 08/2015

Stacy's Temp Agency – Alsip, IL

Answered telephone and in person inquiries with a friendly demeanor.

Oversaw daily operations for billing department handling $1,000,000. per month in payments.

Entered details into accounts and tracked payments.

Updated documentation, reports and spreadsheets with financial information.

Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.

Provided extensive clerical and administrative support to department staff.

Researched topics and completed due diligence to resolve issues in a timely manner. Accounts Receivable Specialist, 01/2004 to 07/2011 Forces, Inc – Naperville, IL

Performed targeted collections on past due accounts aged over 30 days.

Analyzed, prepared and issued charge notices for payment to prevent third-party collection agency involvement.

Executed billing tasks and recorded information in company databases.

Handled account payments and provided information regarding outstanding balances.

Created an improved filing system to maintain client data in a secure and efficient manner.

Opened and properly distributed incoming mail.

Accounts Receivable Specialist, 11/1999 to 12/2003 Donnelly Transportation Inc – Burr Ridge, IL

Executed billing tasks and recorded information in company databases.

Processed payment via telephone and in person with a focus on accuracy and efficiency.

Reconciled past due accounts, resulting in an 90% reduction in outstanding invoices. Education

High School Diploma

Kelly High School - Chicago

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