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Customer Service Administrative Assistant

Colorado Springs, CO
September 25, 2018

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Colorado Springs, CO *****


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Strong organizational skills. Self-motivated requiring minimal supervision. Flexible, dependable and resourceful. Team-oriented. Able to multi-task and manage multiple priorities. Excellent problem-solving skills. Customer service-oriented.


Contract Work: 6/17 to present

Short-term temp assignments as available through staffing agencies

Office Team (Staffing Agency):

Working with customers via phone to resolve customer billing issues, taking credit card payments, updating customer records, working with field staff to reconcile revenue reports while utilizing Sales Force database and two other proprietary systems. Researching problems and generating change forms to correct problems and submit for processing.

Data entry into proprietary database and organization of materials/supplies used at off-site events.

Answering main incoming phone lines, greeting visitors and clients, and distributing mail.

ADD Staff (Staffing Agency):

Greeting customers, processing credit card and cash payments, managing registrations via Pet3 and Microsoft Excel, and answering phones.

Receptionist - answering phones, scanning documents and filing electronic copies of files.

Lowes Home Improvement Store 5/18 to present

Sales Associate (P/T)

Assisting customers with ordering custom/special order merchandise, and inventory management.


IT Administrative Assistant/Project Coordinator

Worked with various departments (ie. Finance, Purchasing, Facilities, HR) to resolve billing issues and monitored directors’ budget.

Maintain department filing both hard copy and electronic versions.

General administrative support that involves ordering and distributing office supplies, answering phones, scanning documents etc.

Led a Scrum team for 4 months which included participating in daily stand-up meetings, sprint planning, and grooming backlog with the Product Owner

Support IT Directors in the annual budget process i.e. tracking/reconciling expenses and provided projected costs. Managed and tracked vendor/contractor/consultant invoice payments, and processed expense reports via Concur Financial System.

Team asset inventory management by taking annual physical inventory count of equipment, ordering/renewing software, hardware and other items as needed including preparing capital requisitions, working with vendors for Request for Quote (RFQ), as well as managed the recycle / disposal process of aged equipment.

Created and manage an overall asset inventory database using Quickbase (Intuit product) to organize and maintain IT Resource Library.

Using ServiceNow to issue IT service tickets for onboarding and exiting employees and requesting “fix-it” service ticket.

Prepared monthly Power Point presentation material for team meetings.

Responsible for meeting coordination, calendar management Using Microsoft Outlook for three Directors, room set-up (including conferencing/AV equipment), capturing notes, action items, risks and next steps and posting to SharePoint team site.

Managed department’s SharePoint site content and permissions.

Coordinated all special off-site events such as team building, strategic planning sessions with other departments/vendors including AV equipment and set-up, material handouts, catering, etc.

Arranged domestic and international travel via Concur including lodging, rental car. Issued travel packets and assisted with obtaining visas/passports for travelers.

Onboarding and exiting of employees and/or contractors within the IT Department.


Customer Service Representative

Managed all aspects of customer accounts.

Provided customer quotes and processed orders.

Tracked production status.

Notified customers of their order shipment delivery dates.

Handled product returns.

Facilitated collections.

FRIWO USA, Inc. (ISO 9001) 4/00 – 1/06

Strategic Account Coordinator

Managed all aspects of multimillion dollar manufacturing customer accounts

Worked with 44 outside manufacturer’s representatives to secure business opportunities by providing product specifications, samples and quotations.

Tracked win/losses through funnel charts.

Processed customer orders.

Tracked shipments.

Notified customers of order status.

Worked with customer, Quality Assurance/Finance Departments on product returns.

Researched and resolved customers’ billing issue.


Microsoft Office Products, Microsoft SharePoint, Concur Financial System, ServiceNow, Quickbase, Rally Agile Project Tracking Tool, introduction to SalesForce, and LMS .

Education and Certifications:

Bachelor of Arts – Organizational Communication

California State University, Sacramento

Associate in Arts – Business Administration

American River College, Sacramento, CA

Scaled Agile Framework (SAFe) Practitioner Certification – September 2016

Scrum Alliance Certification – Scrum Master, August 2016

oLed a Scrum team for 4 months

oParticipated in another Scrum team as an individual contributor

ProSci Change Management Practitioner – October 2014

oTrained IT team leadership on ADKAR change management principles

Certified Practitioner for Myer Briggs Type Indicator - April 2014

oCo-Facilitated Myers Briggs Type Indicator Assessment Training to IT staff

oDiscussed how personality types affect communication styles

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