Customer Service Administrative Assistant

EDUCATION

Onondaga Community College,

May ****

Syracuse, NY

Concentration in Planetary

Sciences

City College of New York,

August 2011

New York, NY

Bachelor of Science in

English Literature

Purdue University,

Expected Date August 2020

West Lafayette, IN

Master’s of Science in

Hospitality and Tourism

Management

EXPERIENCE

The Vagabond Hotel 2014 – Present Miami, FL

Front Desk Supervisor

Integral member of hotel opening staff; responsible for researching and establishing Standard Operating Procedures

Create and maintain Pre-Arrival Program which serves as the first point of contact for all hotel guests

Coordinate all guest services and concierge requests

Create, track, and update room rates, group reservations, and corporate accounts via property management software (ex. RoomkeyPMS)

Manage internet OTA reservations using online extranets (ex. iHotelier, Expedia Partner Central)

Responsible for submitting staff payroll using an online system (ex. CompuPayTime by Insperity)

Coordinate staff scheduling and time off requests University Club of Boston 2012 – 2013 Boston, MA

Server/Special Event Staff

Provided high quality and consistent service to all private social club members

Responsible for thorough cleaning and organizing of all dining, banquet, and special event areas

Served all club members in a variety of formats including: lunch/dinner/brunch dining, wine service, special events, private events

Pressley Associates Landscape Architects 2011 – 2013 Cambridge, MA Administrative Assistant

Served as central point of information for all office staff and clients

Served as personal assistant to company president

Organized and maintained office calendar and staff schedules

Coordinated all office operations including staff meetings, client meetings, Lunch & Learn seminars, and special events

Organized the production and delivery of outgoing proposals

Tracked and catalogued office expenses for all supplies, local/national/international travel

Sant Ambroeus Restaurant 2008 – 2011 New York, NY Server

Displayed excellent customer service and communication skills to provide enjoyable experiences for every customer, in a fine dining setting

Efficiently performed multiple tasks while staying focused, organized, and professional

Accommodated special requests and privacy for high profile clientele

Managed orders through Aloha Computer Software

ADDITIONAL QUALIFICATIONS AND SKILLS

Microsoft Office 2010: Word, Excel, PowerPoint

Adobe Acrobat

B R E T T A . A DELMAN

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