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Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Ability to facilitate the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
Well organized and able to accomplish a variety of tasks; Typing speed: 45-50 words per minute.
Effective in managing time, coordinating details, and balancing competing demands.
Brings finely tuned attention to detail and commitment to quality to all assigned tasks.
Resourceful, flexible, and adept at acquiring new skills in support of company objectives.
09/2015 – PRESENT
CNA/OMT, Highland Ridge
Distribute medications at specific times throughout the shift.
Obtain blood sugar, vitals when asked.
Assist co-workers when they are operating the Hoyer or Sabina Lifts.
Actively participate as a member of the team to move toward the completion of goals.
10/2014 – 09/2015
CNA/OMT, Parkview Manor
Passed out medications and assisted with basic patient care activities and assisted with procedures that were ordered by a physician and supervised by registered nurse.
Helped patients tend to personal care, activities of daily living and transfers/transport.
Maintained confidentiality or proprietary information.
10/2010 – 05/2015
Barista/Assistant Manager, Java Lounge
Opened shop, arranged the cash register for the day, prepared coffee and rolls.
Oversaw that all customers received their correct orders.
Complied with customer confidentiality policies and practices
Performed all necessary opening and closing responsibilities to assure efficient operation.
BACHELORS DEGREE, National american university
3.8 gpa, and focused on management classes as well as other areas of interest.
Certificate, Kirkwood Community College
ASSOCIATES DEGREE, ULTIMATE MEDICAL ACADEMY
4.0 gpa, was on the deans list every term, and placed emphasis on management classes that gave me the opportunity to gain more experience in life. Was a member of the Kappa Phi fraternity. Graduated with honors.
Diploma, ULTIMATE MEDICAL ACADEMY
Maintained a gpa of 4.0.
Comprehensive training included:
Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical record services.
Prepare patients for examination and treatment.
Maintain medical charts and electronic medical records (EMR/EHR) systems
Obtain insurance authorizations for procedures, gather medical histories and collect payments.
Medical Administrative Assistant
Medical Records Management
Release of Information
Introduction to ICD-10-CM
Medical Laws & Ethics
Path Physiology for Medical Office
Principles of Management
Anatomy & Physiology
Electronic Health Records
Computer Information Systems
MS Office/MS Word
I have gained the experience to help make a difference within in any organization. I have gone to get my certification for Phlebotomy to add to my career. I have been active in group participation for studies on different cases that are in management and how to handle the situations.