Customer Service Sales

FELICIA GRIFFIN

* ***** *** *** * • COLUMBUS, GA 31907 • 706-***-****

ac66fu@r.postjobfree.com

I am a motivated, and self-driven applicant with 5 years customer service and sales experience. I have a known ability to build relationships and educate customers of the company products, resulting in customer satisfaction. I also have a strong ability to convince customers towards optimal sales, through high level of determination, positive attitude and hard-work.

EXPERIENCE

Burger King (Restaurant)

Cashier 06/2013 - 02/2015

Starting Pay $7.25 - Ending Pay $7.50

1.Provided exceptional customer service to customers

2.Handled cash & credit/debit card transactions

3.Provided perfected knowledge of company products

4.Offered product promotions & gift cards

Btj Wings (Restaurant)

Cashier 03/2015 - 12/2015

Starting Pay $8.00 - Ending Pay $8.00

1. Provided exceptional customer service to customers 2. Handled cash & debit card transactions

3. Provided perfected knowledge of company products

Afni (Call Center)

CS/Sales Rep 12/2015 - 03/2016

Starting Pay $9.00 - Ending Pay $9.00

1.Provided exceptional customer service

2.Assisted customers with their accounts by completing changes such as updates & activations

3.Offered promotions to new customers

4.Maintained a relationship with existing customers by offering promotions based on their loyalty with the company

NCR (Warehouse) 04/2016 - 07/2016

Assembly Line Worker

Starting Pay $11.00 - Ending Pay $11.00

1.Determined materials, tools, and equipment’s needed for products

2.Utilized hand and power tools to complete assembly task

3.Put together cash dispensers for ATM & self-checkout machines quickly and efficiently

Convergys (Call Center)

Customer Service Rep 10/2016 - 02/2018

Starting Pay $10.00 - Ending Pay $10.00

1.Provided exceptional customer service

2.Assisted customers with their accounts by making payments, suspending accounts, and reviewing bill

3.Assisted customers with their accounts by completing changes to the account

4.Set up installation dates with technicians

5.Scheduled maintenance calls for customer when they would call in with a technical issue

6.Handled inbound customer service complaints and questions from a variety of customers

7.Maintained a thorough knowledge of all the company products and services

8.Proficient in providing information and sell items over the phone to clients

9.Well versed in identifying customer needs and able to offer a solution quickly

EDUCATION

George Washington Carver High School • Columbus, GA • 08/2009 - 05/2013

Major: General Studies

Degree: High School Diploma GPA 3.5

SKILLS

●Good written/verbal communication

●Proven aptitude in problem solving

●Can operate independently, as well as in a team

●Data Entry

●Basic Computer Skills

●Expert in Excel, Word, and PowerPoint

●Time management

●Dependability

●Integrity

●Social orientation

●Knowledge of products

●Ability to monitor computer screen for 8+ hours

●Demonstrated ability to log all notes and follow up information accurately

●Able to take credit card orders via phone

●Performed quality assurance and reported incidents/errors to supervisors

●Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.

●Ability to “read” customers

●Ability to lift 50lbs

●Ability to stand and walk for long periods of time

●Quality control analysis

●Cash Management

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