Project Manager Management

Ashar Z Khan

Email: ******@****.*** ****-*B Milltown Rd, Wilmington, Delaware,19808 Cell: +1-302-***-**** EXECUTIVE SUMMARY

Passionate, value-driven, 10 + years experienced Project Manager & analyst (business & data) involved in process optimization in various organizations (IT Concerns, Banks, MNCs’, Educational Institutes, Construction Industry & Health Care) with success in leading cross-functional IT teams to initiate, budget, plan, build, manage, test and launch of projects. Blend technology skills with extensive Agile/Scrum Master experience and analytical abilities to evolve product strategy. Prioritized and managed multiple projects in USA, Canada, UK, UAE, Gulf and South Asian region, within specifications and budget. AREA OF EXPERTISE

Project Management & Control Business Analytics Strategic Planning Process Mapping/Optimization Agile/Scrum Methodology Risk Management & Analysis Data Quality & Control KPI Analysis & Reporting Financial Modeling & Budgeting SAS/SQL/R Knowledge Stakeholder Analysis Error Monitoring & Logging Big Data Analysis (Qlik Sense) SDLC Processes Data Mapping & Modelling Variance Analysis (Process) Experienced in Advance Excel, Tableau, Power BI, MS Visio, Azure, Salesforce, SAP(ERP), PeopleSoft, SharePoint, Jira/Confluence, Access, MS Project (Budgeting & Scheduling), C++, HTML, Java, JSON, Unix / Linux Environment, OpenProject, Lucid Charts. EDUCATION

University of Delaware - Alfred Lerner College of Business & Economics Sep 2015 - May 2018 MBA (Business Analytics) GPA 3.7 May 2018

MS-Information System & Technology Management (Project Management & Costing) GPA 3.7 May 2018 Member Of PMI-Project Management Institute PMI Membership ID –4405094 PROFESSIONAL EXPERIENCE

Project Manager-IT Academics Technology Services, UDEL Sep 2016 – May 2018

• Worked as Project Manager for 3D Print Facility & Learning Management System - LMS (Canvas & Sakai) for University-wide services for students/faculty members

• Increased 100% performance to Service Level Agreement (SLA) standards facilitating client’s satisfaction

• Supported the development and implementation of the Infrastructure Applications & Technical/Privilege Access management

• As Scrum Master helped IT teams to develop ticketing software for the department along with payment process application

• Provided daily communications, scrum notes, sprint reviews reports, project retrospectives, and regular snapshots of project velocity and budget burn rate

• Analyzed change control deliverables and trained team members to achieve project targets in time with available resources

• Gathered requirements and supervised the development of ticketing and payment process application for the department

• Assisted and created documentation for various software solutions, keeping a customer-focused approach

• Eliminated 99% waste & redundancies by introducing Auto CAD software usage within a month of joining the department

• Initiated assigned projects, planned time schedules, budgets, workloads and delegating tasks to team members

• Reduced incidents to 95%, preventing reoccurrence by splitting efforts into short and long-term problem management

• Troubleshoot client problems and observed documents, tests, solutions, and follows-up on clients’ trouble-ticket incidents

• Collaborated in tracking and improved productivity and creativity excellence within the 3D Printing Department

• Led 10+ team members, maintained deadlines, inventory and ensured departmental productivity goals were met Project Manager - WSFS Bank (Application & Development Services) May 2017 – August 2017

• Led agile technology teams to successfully develop applications & improved process optimization in Check Review, Check Approval, Fraud/Risk and Credit Card departments

• Facilitated communications between solution architects, developers, QA analysts and business users as required throughout the requirement analysis, design and testing phases to ensure the defined requirements are interpreted correctly

• As Project Manager utilized JIRA/Confluence, Qlik Sense, MS Visio, MS Project, Access, & Axure to achieve required results

• Enhanced efficiency in various departments, documented business requirements by conducting Workflow Analysis, Flow Diagrams, Business Cases, MOV, Statement Of Work, Project Planning, Technical Specification & Handing Over Documents

• Used agile/scrum approaches on the given project specifics and goals, created detailed project roadmaps, plans & schedules

• Structured user stories, planned sprints, managed dependencies and headed daily stand-ups & retrospective meetings

• Created Data Mapping Specifications and Requirements Traceability Matrices (RTMs) for the migration of data from legacy systems to a centralized warehouse & successfully led the migration of project’s databases to SQL Server Management Studio

• Generated test cases and executed user acceptance testing (UAT) on the newly devised applications

• Formulated test plans (automation & manual) with operations to verify the accuracy of changes before the final release

• Results: Ensured defect-free releases through careful planning, testing, and QA efforts. Achieved seamless migrations and integrations that were transparent to the internal department, accomplished with no-unscheduled downtime Project Manager – Business Analytics, AR Consulting Group July 2010 – July 2015 Global Projects: Canada: Smart Farm Implementation (Duration: 1 Year) / Healthcare Information Solution (Duration: 7 Months) United Kingdom: Payroll Implementation & Database Management (Duration 6 Months) United States: Website developments, Android Applications & Telemedicine implementation (Duration:4 Months) South Asia: Trained and coached staff of IT Company to Agile Framework/Scrum Methodology (Duration:6 Months) Designed business architecture for the bank’s credit card expansion project, using scope, process, alternatives and risks CRM Implementation, Cloud Solutions & Process Improvement Application for 3 MNC clients (Duration:2 Years)

• Managed & Delivered Projects by emphasizing on Project Management, Business Analytics & Process Improvement

• Led 10 large scale agile projects which included development, implementation, risk analysis and monitoring/control

• As Scrum Master coached and motivated cross functionals IT teams on various applications and project management processes

• Owned all project systems, kept project teams focused on delivering critical requirements/scope; escalates items that needed change controls, analyzed key project risks, communicated with PO’s and stakeholders and ensured on-time project deliveries

• Reduced operating costs by 18% through streamlining construction activities across multiple projects

• Participated in PMO activities, facilitated prioritization workshops and communicated with senior management and stakeholders

• Compared Actual Performance of the in-hand projects with Standards, Analyzed Deviations and took Corrective Actions

• Created Dashboard Reports(BI), Predictive Analysis & KPI’s to understand the progress and performance of projects portfolios

• Led Sprint Planning, Daily Standups, Sprint Reviews, Release Planning Retrospectives Meetings, Manual & Automated Testing

• Conducted systems design, feasibility and cost studies and recommend cost-effective cloud solutions for 3 external clients

• Successful management of projects achieving financial performance with the minimal annual variance of 5% as planned

• Designed business architecture for the bank’s technology expansion project using the scope, process, alternatives and risks Projects Manager-IT, AlMamary Aluminum & Skylight Factory (UAE) Sep 2006 – June 2010

• Developed/Managed: The project plans, including project scope, development/delivery schedules, resource requirements, integration efforts and budgets ensuring successful product implementation

- Payroll application to manage salaries and wages of executives/staff/labor force and enhanced quality checks

- Inventory Management Software to optimize the process to 99.8 % with the team of 12 professionals

• Established large, high-performance agile IT teams in the Gulf regional office to support IT regional operations and support

• Managed IT projects, initiated through closeout, as assigned and within the parameters of cost, quality and given schedule

• Refined Project Planning, Execution, Cost Reduction & Project Controlling Strategies by developing deliverables of 15 portfolios

• Planned and delineated progress of multiple projects activities and dependencies utilizing MS Project, Jira and Visio

• By Using Tableau, analyzed the evaluating performance of the projects vs planned and addressed performance variance

• Coached, mentored, motivated, supported and trained agile project team members, organization staff and end users

• Set and continually managed project expectations and deliverables with team members and high-level stakeholders

• Responsible for project communications and required negotiations with internal and external organizations

• Interfacing with multiple groups within a lifecycle which included: internal company teams, vendors & end users

• Reduced infrastructure costs through revamping of existing program; introduced streamlined processes and procedures

• Worked closely with team leads of projects in hand to develop test strategies, identifies and resolved all project UAT issues

• Conducted project post mortems and created recommendation reports to identify successful and unsuccessful project elements

• Acted as primary point of contact, providing periodic updates through commissioning; resolving specification issues; handling correspondence; ensuring customer satisfaction; and negotiating/coordinating with vendors Project Manager-IT, WorldBridge Connect Inc. Feb 2005 – July 2006

• Established an offshore call center and back-office operations (Fortune 500 clients) with total strength of 1500 agents

• Monitored and assessed multiple project phases by using Hybrid-Waterfall & Agile methodologies for accuracy and efficiency

• Utilized Agile techniques - Sprints, Release Planning, Integration, Continuous Testing, Paired Programming, Automated Testing for the VOIP software and integrated reporting system with inbound /outbound call records

• Ensured operational & technology efficiency for strong project control for upgrading the call center facility

• Re-engineered legacy System and implemented new Call center CRM System that increased sales revenue by 35% HONORS, MEMBERSHIPS & ACTIVITIES

• Awarded Merit Scholarship Alfred Lerner College of Business & Economics (UDEL) 2015-2016

• Awarded Full Tuition Scholarship - Alfred Lerner College of Business & Economics (UDEL) 2016-2018

• Vice President – Graduate Students Government & Graduate Ambassador at University Of Delaware 2017-2018

• Active member of ISTM-GSA (Graduate Student Association) & MBA Graduate Student Association (MBASA) 2016-2018

• Member of Table Tennis, Badminton & Outing Club, CrossFit Competitor, Active Squash and Tennis Player

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