Customer Service Executive Assistant

Yvonne Pingatore

Huntington Beach, CA

***************@*****.***

Experience

Executive Assistant

Toyota Customer Service and Lexus Customer Service

Toyota Motor Sales, USA, Inc.

September 1990 to May 2017

Duties include:

Assist two or three executives

-Executives = Vice President and Group Vice President/Officer

Maintain executive calendars with meeting, appointment and travel requests

Assist Department Staff

-Product Quality Engineering staff = 75

-Lexus Customer Service staff = 100

-Toyota Customer Relations staff = 300 (shared with one other assistant)

-Customer Service Support staff = 24

Schedule meetings and request catering when required onsite and offsite

Create and maintain organization charts mostly in Powerpoint (copies on request)

Arrange travel itineraries

-Handle all executive air and ground transportation

-Arrange with department group travel

Company credit card maintenance using JP Morgan software

-Maintained account with receipts, etc. and submitted to auditors monthly

-Purchased most large and small items for the department online and in stores

-Used credit card while working with Procurement for large events

Handle confidential Human Resources related documentation which includes personnel files. Paper and later electronic files using Peoplesoft.

Ensure that all pertinent company information is communicated to all department employees

-Includes payroll, HR, facility, emergency, etc.

Special Event Coordination:

-Including large offsite meetings with up to 300 attendees sometimes with up to 50 international attendees

-Catering, presentations, production, etc.

Annual Charitable Contributions Campaign Coordinator

-Organized several different department charity campaigns and competitions

-Gave charity presentations at department meetings

-Submitted charity reports to executives and management

Periodically answer customer calls and directed to appropriate personnel

Purchase order submission/maintenance and processing of related invoices on Peoplesoft software

Budget reconciliation on Quicken and Peoplesoft

Software – Primarily Microsoft Word, Powerpoint, Excel and Outlook

Home Caregiver

June 2017- July 2018

Education

Certified in Advanced Automotive Painting Techniques by Toyota Corporate Headquarters

Certified in Color Matching for Automotive Painters by Toyota Corporate Headquarters

California State University, Long Beach

3 semesters

El Camino College

2 semesters

Certified Medical Transcriptionist

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