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Customer Service Medical

Irving, TX
September 25, 2018

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Keyontra Atchison 405-***-****


** ***** ** ******** ******* experience

High volume call center experience

Reverse mortgage servicing

8+ years of medical customer service

Dual monitor functional experience

Multi-line phone system knowledge

HIPPA Guideline knowledge

Medical documentation maintenance


Mr. Cooper (contract) 05/2018-09/2018

Account Service Specialist

Assisted customers with servicing their reverse mortgage products

Requested documentation from loan holders

Explained and educated loan holders on their monthly mortgage statements

Provided income-based repayment plan agreements for defaulted loan holders to prevent foreclosure proceedings

Processed payments, loan balance pay-offs and deed-in-lieu check lists for loan holders

Referred hardship customers to available assistance programs for defaulted mortgages

Provided world class customer service to reverse mortgage holders

Mercy Health Systems 06/2016-12/2017

Health Unit Coordinator

Admitted and discharged patients to and from unit

Assisted both Doctors and nurses with keeping chart of patients

Made orders in accordance to do Doctor’s needs

Printed off and charted all paperwork for patients charts

Helped with all needs for nurses including trips to lab, helping with transport of patients

Handled all front desk obligations including organizing, ordering all supplies Adhered to HIPPA Laws

United Healthcare 08/2010-06/2013

Patient Care Advocate/Patient Access Representative

Assisted with Medicare, Medicaid and self-paid patients with mail order prescription

Conducted prior authorizations, accessed patient medical records, verified insurance copay and deductibles

Requested required information and prescriptions from patient’s doctor through faxing or calling

Adhered to all HIPPA and company guidelines

Wellness Clinic 03/2008-07/2010

Patient Registration Unit Secretary

Assisted medical patients with checking into wellness center including obtaining insurance proper co- pays, deductibles and co-insurance

Managed checking patients out, scheduling future appointments as directed and completion of authorization process and insurance benefits verification

Contact the nursing staff for emergency medical needs and answered patient and visitor questions

Ensured patient charts are completed and accurate

Verified all insurance and obtained pre-certification/authorization

Followed strict HIPPA privacy policy

Pinecrest Convalescent 02/2007-03/2008

Front Desk Manager

Managed the Front Desk for a 300 bed facility

Provided clerical support to physicians and staff

Answered and transferred calls to appropriate departments

Scheduled appointments as requests by doctors or patients

Filed and maintained medical records or other documentation as needed

Assisted Director of Nursing with tasks as needed

America Online 06/2003-01/2007

Customer Care Consultant

Assisted new and existing AOL customers with the registration of their Internet services

Educated members about requested product information

Troubleshoot problems and resolved log on issues

Directed AOL members to their proper departments as needed


Spiro High School

High School Diploma

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