Project Manager

~ Senior Technical Project Manager ~

Successful history of leading high-profile, mission-critical initiatives, operations, projects & programs

Highlights of Qualifications:

Resourceful, solution-oriented Program & Project Manager with a distinguished military career highlighted by a demonstrated expertise in systems support, network infrastructure, security & project management.

Excellent ability to multi-task on numerous levels; managed several large-scale multi-faceted, geographically dispersed networks; successfully deployed resources & managed project initiatives & actions.

Possesses keen analytical skills & knowledge of program policies, principles & concepts; superb ability to sell solutions to senior management.

Expert ability to establish metrics & analyze systems to ensure services are delivered on time, with a high level of quality.

Active Department of Defense (DoD) Secret Security Clearance.

Selected Accomplishments:

Maintained robust, highly reliable network & data services. Taught, mentored & supported IT & business personnel in understanding their individual roles in protection against malware best practices, by ensuring compliance with regulatory & standards agencies (ISO, Sarbanes-Oxley, etc.) as it applied throughout the organization & its needs.

Built out a separate secure administration domain, increasing the organization’s security posture. As a part of the newly formed Security PMO. Lead the effort to upgrade existing hardware & software to increase network protection & defense against advanced persistent threats; defending over $10M in business information assets.

Reduced training costs by more than 20% saving over 9,600 man hours which translated into annual savings in excess of $375K. Created a support matrix that optimized the personnel & physical resources of contact teams to support training organizations during their initial installation & verification phase, thereby limiting potential installation setbacks.

Standardized core systems setup procedures: reduced setup time from nine (9) to five (5) days; a reduction of over 45%. Documented & diagramed basic system configurations & component couplings; ensured that critical components were pre-configured, pre-loaded; all transferable equipment was given to end users for transport & pre-positioning on site.

Implemented a new Change Management processing system. Designed a process flow matrix that optimized resources & business processes necessary to streamline the Change Management process for the release of new applications into a production environment.

Education:

Bachelors of Business Administration – Management, 2015

Masters of Information Technology – Project Management, 2012

Bachelors of Information Technology – Network Administration, 2010

Certifications:

PRINCE2® Practitioner, 2018

Certified Scrum Master, 2017

Six Sigma Black Belt, 2017

ITIL Foundations, 2017

Technical Skills:

Operating Systems: Windows Server 2008/2008 R2/2012; Microsoft Office 365; Cisco Networks

Software: MS Active Directory; MS Office Suite; SharePoint; MS Project; Primavera P6; HP PPM; JIRA; Smart Sheets

Protocols: TCP/IP; DNS; DHCP; Active Directory Federated Services (ADFS); SSL; 802.1x

Security Operations: Intrusion Detection Systems; Anti-virus Software; Firewalls; Authentication Systems; Log management

Competencies:

Program & Project Management, Agile Project Management, SCRUM, Infrastructure Project Management, Software Development Life Cycle (SDLC), Leadership, Strategic Planning, IT Service Management, IT Service Delivery, System Integration, Customer Relationship Management (CRM), Business Analysis, Requirements Analysis, Process Development/Process Improvement, ITIL Fundamentals, Reporting, Forecasting, Business Intelligence, Procurement Processes, Enterprise Resource Planning (ERP), Risk, Issue & Change Management, Time Management, Resource Management, Team Building, Problem Solving, Conflict Resolution, Negotiation, Vendor Management, Written Communication, Strong Presentation Skills, Excellent Communicator

Professional Experience:

Implementation Manager (Wells Fargo) Apex Systems Tempe, AZ Apr 2017 – Present

Manages teams that impact projects that cross platforms, applications, and/or business lines. Using Agile techniques directs & monitors all activities for medium to large, medium to high risk, major technology-based projects from initiation to delivery. Works with matrixed resource teams & business partners to develop technology concepts, Business Requirement Documents (BRD), Functional Requirements Documents (FRD), design alternatives, project schedules, & costs for new systems initiatives. Plans & directs program schedules & budget, monitoring project status in comparison to cost/time projections. Provides consistent & comprehensive status reports, project updates, & ongoing cost analyses, significant issue management, & communication with business lines & technology management levels. Routinely acts as an internal consultant within technology & business groups to re-engineer technical processes for greater efficiency.

Led the on-time implementation of a Product & Assessment Configuration Management tool to meet Industry Standards for Configuration Management, thereby reducing vulnerabilities within the organizational environment.

Lead the on-time implementation of the Even Disposition Tool to provide the ability to discover, track & validate remediation initiatives related to patch, lifecycle & configuration changes thereby providing improved status & regulatory reporting.

Scrum Master for two (2) Enterprise Projects totaling over $1.6M.

Consistently manages the deliverables of multiple cross-functional teams to meet their tight deadlines.

Created a systematic process to measure customer requirements and enhance the customer satisfaction measurement process

Leads the Configuration Management Program (CMP) team in tracking application baselines & drift, lifecycle management & vulnerability management.

Senior Technical Project Manager (Western Digital Corporation) Carrera Irvine, CA Oct 2016 – Jun 2018

Directed & managed multi-phase, multi-track projects with up to thirty project team members from inception through closing. Coordinated project resources & all required internal & external support for project tasks. Established & monitored the scheduling of technical resources for project tasks. Acted as the primary interface for all business clients & third-party communications with the project team. Organized various data sources into a clear set migration plans, including risks and mitigation scheduled activities & resource plans. Worked with the Technology Managers to define the roadmap for any given product, system or application & translated that into viable user stories, as well as translating requirements into functional specs. Researched & designed short & long-term milestones; identified inter-project dependencies. Identified project goals & conveyed them to all project team members. Regulated timeframes to ensure that project milestones were met. Initiated & facilitated project status meetings & stakeholder meetings on a regular basis. Consulted with internal customers to improve delivery of solutions to business clients & to leverage knowledge across the organization. Developed & managed project operating costs, requested budget allocation & reallocations (as needed), ensured project & program was within budget. Monitored project quality to ensure consistent performance to meet all project requirements.

Managed five (5) concurrent Enterprise Infrastructure projects totaling over $2.5M.

Shutdown & decommissioned over 30 user, lab & manufacturing domains within a six (6) month timeframe with no loss in productivity.

Led the project team that Migrated over 30,000 user & system accounts; including key applications (O365, Jabber, WebEx, ServiceNow & Box) into new a domain in under six (6) months.

Assisted in the upgrade of three (3) data centers to support the enterprise Migration & domain consolidation efforts.

Consolidated three (3) separate domains into one domain over a one (1) year time frame as part of corporate acquisitions.

Led the project team that deployed an Enterprise-wide self-service account provisioning tool.

Senior Project Manager (Parsons) Richardson, TX Nov 2015 –Nov 2016

Managed the development, & implementation of complex business projects & programs including infrastructure, application development & mobilization solutions. Utilized experience in managing projects/programs for both internal & external customers with a focus on complex infrastructure & application development solutions. Was the single point of contact for projects & taking them from original concept through the final implementation of an application or system. Determined program goals, defined project scope & methods to achieve project goals. Tracked overall program & project deliverables to ensure all are within budget & schedule. Developed project documentation, including project scope statement, objectives, work plans, schedules, project estimates, system architecture & resource plans; Managed budget; Monitored status, progress, quality, identified & resolved issues as they arose. Provided technical & analytical guidance to the project team; worked with the PMO & project team to identify & find solutions. Actively participated in the Delivery Management Process; continually sharing & re-applying skills & knowledge while bringing in best practices.

Directed programs with up to seven (7) infrastructure & application projects across of multiple domains

Provided business analysis for projects of up to $1.5 million that included requirements, success criteria, milestones, Key Performance indicators (KPIs), & Work Breakdown Structures.

Oversaw the security, administration & account management project teams in the deployment of Windows 10 within the organization.

Managed the program & project resources that provided windows server systems architecture, administration, installation, optimization, problem isolation & resolution for over 8500 users.

Technical Project Manager (Acelity) KForce San Antonio, TX Apr 2015 – Nov 2015

Managed multiple medium sized projects; organizing internal teams, third party suppliers & outsourced partners in excess of 25 personnel for the daily operations of IT infrastructure, line of business applications & multiple medical information systems within a globally dispersed organization. Directed project team members in the creation of build & configuration documentation; completion of validation tasks, operational acceptance actions, migration plans & cutover actions; manages project budget in excess of $1M. Leveraged the expertise of development teams utilizing Agile/SCRUM Project Management techniques & SDLC processes to ensure project scopes were defined, documented & managed properly throughout the delivery cycle of the project. Provided an updated & detailed service transition management plan for infrastructure & line of business applications to be migrated. Developed sound processes, policies & standards as necessary to support project & organizational success.

Coordinated the migration of multiple medical information systems; which encompassed a mixture of IT Infrastructure, virtualized environments & business applications into a new data center &/or into an outsourced organization.

Led the day to day organization, planning sessions & execution of internal teams, third party suppliers & outsourced organizations in the migration of Microsoft Active Directory Federated Services (ADFS) & Office 365 services between two (2) data centers.

Assisted in the implementation of new ERP systems and upgrades if existing systems

Analyzed service/support requirements for their effects to critical cores systems to gain a deeper understanding & operational awareness of their complex support needs while using outsourced suppliers.

Project Manager Network Security (Rackspace) Y& L Consulting San Antonio, TX Nov 2014 – Apr 2015

Led planning sessions to develop program goals for enterprise level technical solutions & provided direction to multi-functional project teams; ensuring collaboration, prioritization & team accountability was a priority. As a part of the newly formed Security PMO, led the program effort to upgrade existing hardware & software to overall increase network protection & defense against advanced persistent threats, to include ERP & CISCO technology upgrades. Proven communication skills at all levels from end users to sponsors to executive stakeholders. Used Agile Project Management methodologies to prioritized project actions & synchronized efforts across departments. Maintained program & project documentation for organizational relevance, content & technical accuracy. Effectively worked with business partners, technology teams & senior management to provide maintain & communicate the escalation of project critical path actions when appropriate.

Oversaw a project team of 20 development & engineering resources that designed & implemented in two (2) weeks an enterprise level security solution within eight (8) data centers worldwide for the secure “check out” of administrative credentials.

Managed the resources to build out a separate secure administration domain, helping to mitigate zero-day attacks, increasing the organization’s security posture; defending over $10M in business information assets against possible compromise & lateral movement.

Oversaw the design & implementation of a role-based access solution installed in each data center to provide RSA security, 2factor authentication, single sign-on (SSO), centralized logging & increased auditing for PCI compliance.

Project Management Consultant (USAA) Strategic Staffing Solutions San Antonio, TX Jan 2014 – Nov 2014

Oversaw a team of 45 personnel performing complex, highly sensitive administrative, analytical & technical duties directly relative to the enterprise-level management of infrastructure & SDLC projects in excess of $2M. Achieved project results on schedule, below budget & above quality within a multifaceted, resource-constrained environment; expert in handling competing & conflicting business & technical priorities. Defined project scope, charter, goals & deliverables in support of business goals; worked with senior leadership & stakeholders for approvals. Collaborated with cross-functional teams including architects, software engineers, developers & technical leads within an Agile/SCRUM Project Management environment to ensure timely delivery of projects. Developed technical solutions to automate repeatable tasks & alleviate security vulnerabilities. Routinely performed risk management, identification & mitigation planning for large & small scale projects.

Coordinated the use of existing database & warehousing platforms with emerging technologies such as video chat, biometric authentication & e-sign enabling improved capabilities & functionality for eSignature actions.

Utilizing CRM data; managed the project management resources to design an interactive rental car comparison application; allowing users the ability to search, compare & select cars from several vendors; generating over $3M in revenue.

Oversaw actions that would enable users to communicate via texting using their registered device phone number as a level of authentication, to answer financial questions in that channel or seamlessly guide them to other channel options as needed.

IT Specialist SYSANALYSIS (Defense Health Agency) Department of Defense San Antonio, TX Sep 2013 – Jan 2014

Coordinated program resources across several multi-functional business departments; provided guidance in structuring, implementing, & monitoring projects & information systems worth over $25M. Created, managed & executed program roadmaps to support ongoing client needs; overseeing the project that upgraded, standardized the integration of network systems, information databases, their interconnectivity & their practical applications. Provided technical & project leadership throughout the program’s lifecycle; expertly applied experience & judgment where needed to accomplish organizational goals. Developed detailed roadmaps that illustrated “Current State” & “Future State” of program actions to be shared with internal & external stakeholders.

Managed a 15 person team tasked to implement the technical solution to capture, record & report all Army installations medical facilities usage of electricity, water, steam, & gas.

Coordinated the installation & configuration of secure servers for Fort Sam Houston, TX & Fort Detrick, MD data centers that monitored & managed system configurations in an estimated 240 facilities covering Alaska, Hawaii & the continental US.

Developed Disaster Recovery training for regional & local teams to ensure that critical information was effectively spread across the enterprise.

Technical Project Manager (US Air Force) ANC Research & Development San Antonio, TX Dec 2012 – Sep 2013

Managed the actions of multi-functional US Air Force departments; established program roadmaps, generated status reports, led project meetings & resolved technical issues. Lead technical & business teams that spanned multiple disciplines & agencies. Ensured that projects were completed on time, meeting all business & system requirements. Worked closely with senior leadership on program strategic planning, configuration management systems management & timelines. Managed multiple projects as a cohesive program; creating marked efficiencies & within the Agency. Provided status reports to senior management on multiple independent concurrent projects to include: additional project manager & team actions, project milestones; current progress of projects & future project actions. Evaluated the workforce in relation to current &/or projected activities; made recommendations to senior staff regarding current &/or long-range programs & resource requirements.

Utilized ITIL knowledge to manage the installation of virtualized computing environments for data storage, back-up & warehousing across multiple secured networks supporting cyber tactical training exercises & operational deployments.

Responsible for managing over $60M of Enterprise data components (LAN, SAN, Security, VOIP & VM environments) associated with active projects.

Performed long-term planning to align projects with strategic goals & objectives; involving the total cost of ownership over a 5/10/15 year strategic planning period to include equipment refresh cycles.

Project Manager (Clear Channel Communications) Capricorn Systems San Antonio, TX Feb 2012 – Aug 2012

Directed multi-functional project teams in supporting the company's strategic business plan by coordinating their efforts across various business departments to meet anticipated information needs & requirements. Provided oversight for business strategy & the implementation of infrastructure & SDLC projects. Provided expert inputs to project actions including systems & application development, Configuration Management, vendor management & legacy systems integration. Maintained project documentation for the organization, relevance, content & technical accuracy. Provided guidance in implementing, & monitoring of multiple projects. Performed risk management, identification & mitigation planning for all assigned projects.

Created a Disaster Recovery solution for a media entertainment firm generating over $300M in annual revenue, ensuring critical services (phone, email, file share/data storage & off-site communications) were maintained

Moved & hosted a traffic navigation service application; application generates $10M annually; is installed in & supports an auto manufacturer’s current (and future) fleet of vehicles.

Implemented a new Change Management processing system to differentiate between process/application changes to production systems & routine/emergency request for services; eliminating operational conflicts across multiple business areas.

Signal Support Systems Chief (IT Director/Program-Project Manager) US Army Various Aug 1987- Dec 2011

Oversaw the 24/7 daily actions of five (5) sections (Help Desk, Automation Services, Information Assurance/Security, Network Operations, & Infrastructure Services) into a coordinated effort to support ongoing tactical & training operations. Utilized broad knowledge of Windows environments (Active Directory, DNS, DHCP, Hyper-V & VMware), Windows applications (SCCM, SCOM, SQL, & SharePoint), ITIL concepts, principles & methods to develop & execute plans; performed analysis & provided solutions for the organization’s IT needs. Provided Program & Project Management in support three (3) secured networks, over 12,000 devices & 8500 users. Ensured compliance with regulatory & standards agencies (ISO, Sarbanes-Oxley, etc.) as it applied throughout the organization & its needs. Ensured adherence to organizational system delivery process guidelines; provides timely feedback to stakeholders & project teams to initiate proactive actions to resolve the issues. Aligned the teams to meet businesses performance objectives; created processes to define, track & record performance metrics. Identified & assessed needs across the enterprise to determine strategies for meeting business objectives. Ensured an up to date database of malware threats & countermeasures was maintained. Successfully managed multiple mission-critical initiatives, projects & programs having a widespread impact within the organization.

Oversaw organizational & attached contractor operations; facilitated the continuous operations of $25M in mixed media servers, High Availability data Bases, routers, switches, & over 94 transmission devices at a 90% & better operational efficiency.

Led a 50 person team providing Project Management, data operations, telecommunications & data support to over 11,000 personnel across 17 remote sites.

Supervised the installation, maintenance & troubleshooting of three separate digitally secured networks & over 6000 automated terminal devices supporting DoD sponsored Command, Control, Communications & Computer Information (C4I) systems.

Oversaw organizational & attached contractor operations; facilitated the continuous operations of $25M in mixed media servers, High Availability databases, routers, switches, & over 94 transmission devices at a 90% & better operational efficiency.

Planned & led the phased swap-out of personnel & telecommunications networking equipment supporting over 8500 personnel; successfully limited downtime to under eight (8) hours over 10 days.

Created a support matrix that optimized the personnel & physical resources of technical contact teams to support training organizations; Reducing training costs by more than 20% saving over 9,600 man hours which translated into annual savings in excess of $375K.

Directed $250K in system & software upgrades within two (2) weeks; increased network operations & user productivity by 15%

Managed contracting resources to complete the installation of over $2.5M in fiber optic cable.

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