Phone: 720-***-****) Email: email@example.com
Education & Certifications:
****-**** ************ ***** ********** of Denver – Denver, CO
Bachelor’s Degree – Healthcare Management Minor: General Finance
Graduated: 05/2018 Cumulative Grade point average: 3.5
Related Coursework: Financial management in health care, Human Resource Management, Management Principals in Healthcare, Health Information Systems, Healthcare Economics, Strategic Management, Managerial Finance, Financial Markets, Marketing, Accounting, Medical Terminology, Health Disparities, Global Health Systems, Real Estate Law, Investments, Financial Planning
2016-2017 Basic Certificate in Quality & Safety – Institute for Healthcare Improvement Open School
Related Coursework: Improvement Capability, Patient Safety, Healthcare Leadership, Person-and–Family Centered Care, Triple Aim for Populations, Teamwork & Communication
2017 Adult CPR, AED, & First Aid Certified – Expires 09/2019
2018 Administrative Admissions Coordinator, Therapy Assistant, & Facility Aide, The Villas At Sunny Acres Skilled Nursing Facility & Retirement Community – Thornton, CO
Responsibilities & Tasks:
1.Utilized Navihealth and Allscripts referral systems to gather new residents.
2.Toured potential residents and their families throughout the facility.
3.Logged and Tracked admissions metrics such as census, EHR pictures, referral volumes, and numbers of admissions and discharges.
4.Conducted patient feedback surveys to acquire development ideas and identify areas for improvement.
5.Completed nursing consent and communication forms with residents and families for medical records.
6.Communicated with Power of Attorneys to coordinate care and admission of residents.
7.Prepared and tested nursing rooms and their equipment for new admissions.
8.Utilized TELS system to communicate work orders and building needs to maintenance staff.
9.Reviewed patient hospital referrals with nursing staff to determine placement.
10.Conducted weekly therapy service order audits for skilled Medicare patients to ensure accuracy in reporting.
11.Attended skilled therapy meetings to discuss and review resident PT, OT, and ST improvement and set last covered days.
12.Stored and organized therapy equipment and wheelchairs.
13.Assisted Business office manager with collecting private pay and outstanding accounts receivable balances.
14.Mailed and processed CMS recertification and secondary payer forms for business office.
15.Filed various forms of protected health information within business office.
16.Oversaw and executed activities for residents to engage in.
17.Aided with dietary delivery of meals and dining services.
18.Utilized interdisciplinary team communication resources such as email, fax, Point click care, and formal meetings.
19.Answered phone calls pertaining to admissions, business office, and front desk call routing.
20.Utilized excel spreadsheets to track facility data such as referrals and CMS claims.
21.Aided nursing with answering call lights to assist residents with various needs.
2018 EHR Utilization Internship, The Peaks Care Center – Longmont, CO
Responsibilities & Outcomes:
1.Collaborated with a diverse team of leadership and clinical personnel within multiple departments.
2.Improved staff proficiency with EHR use, reduced paper usage extensively, and increased electronic documentation throughout the center.
3.Conducted interviews with clinical staff and gathered extensive information regarding workflow deficiencies and inefficiencies within the center’s overall use of their EHR system.
4.Researched center’s EHR system and department operations to outline opportunities for improvement, as well as determining and implementing multiple solutions in collaboration with the executive director.
5.Completed detailed SWOT analysis of the EHR system and it’s correlation with departmental operations and performance goals.
6.Created training manuals for clinical staff outlining how to use the EHR system including information on entering in new residents, uploading documents, entering in progress notes, and other various tasks within the EHR system.
7.Prepared computer operation reference sheet for staff outlining shortcuts and tips so that staff can learn ways to improve their workflow processes and efficiency.
8.Created electronic referral packet that collects patient information within PCC for easier & faster referral processes.
9.Produced nursing documentation spreadsheets for staff to reference to improve accuracy and in turn Medicare reimbursement rates.
10.Designed and improved documentation system access for external ancillary services including wound care, dermatology, vision services, and partnering physicians.
11.Formed anticoagulant monitoring handout for nursing staff in order to shift Coumadin test results to be entered into the system electronically.
1.Assistant Manager, Cold Stone Creamery, Thornton, CO
Providing excellent customer service
Managing and developing crew members
Opening and closing store, which includes counting cash drawers and making bank deposits
Answering customer’s questions and addressing problems and grievances in person and via phone
Balancing the needs of multiple customers simultaneously in a fast-paced retail environment
Hiring and training new employees
Managing inventory resources and orders
Maintaining high standards of cleanliness
2.Shift Leader, Subway, Brighton, CO
Providing customer service in person and via phone
Managing crew members and cash registers
Taking inventory counts and placing orders
Resolving customer complaints
Knowledgeable about referral based nursing admissions processes
Familiar with CMS document processing and Accounts receivable collections
Technically proficient with Rehab Optima care system
Understanding of protected health information and confidential filing importance
Comfortable in an interdisciplinary team environment
Proficient with email, fax, and copy machine operations
Experience Communicating with residents and their families
High level of self-management skills
Highly energetic and action oriented work style
Collaborative and supportive leadership style
Knowledgeable about EHR operation and creating efficiency in staff workflow
Familiar with long term care documents and documentation processes
Experienced with conducting patient quality surveys and engaging with residents
Skilled in communicating with various clinical staff and leadership teams in a professional manner
Proficient at creating clinical training materials and reference tools
High level of staff management experience
Experienced with team leadership and creating a positive atmosphere
Strong customer service and problem solving skills from over 8 years of customer service experience
Highly organized work ethic and attention to detail
Cash register and money management skills
Experience training and developing employees
Proficient with computers and Microsoft office software
Capable with inventory management and organization
Experienced with phone based customer service
High school National Honor Society member
1.Name: Jerusha Siegel
Title: Executive Director, Peaks Care Center
Relation: Internship supervisor
2.Name: Brian Rupert
Title: Executive Director, Villas at Sunny Acres
Relation: Most Recent Employer
3.Name: Judy DeCew
Title: Medical Surgical Sales Specialist, McKesson
4.Name: Tina Donahue
Title: District Market Manager, Scott’s Miracle Grow Company