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Customer Service Manager

Kennett Square, PA
September 25, 2018

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*** **** ****** ****

Kennett Square



Tacy Martelli

Restaurant Manager/Bartender

I am an experienced nanny, teacher, and mother of four. I am excited to find a family who wants to make me part of their children's care and development. My degree and background are rooted in the field of education. My current position in the restaurant industry has allowed me to be home with my children while they were young. As they have grown older, I am ready to find a career in the field of education and child care. I am hard working, reliable, and so excited to meet a family that is looking for a professional caregiver who is passionate about teaching. Experience Nanny

The Young Family

1996 - Present

I was hired in 1996 as a nanny for the Young's 16 month old twins. I was responsible for their care, as well as enrichment activities and daily schedules to include nature and outdoor activities, reading and reading readiness, preparation for school with practice of learning pre school concepts, teaching good manners and reinforcing positive and kind behaviors in the children. I also provided light housekeeping, light duty pet care, and occasional transportation. In 1998, the Young's had another child, and I took on the responsibilities for her as well. I continue to perform some duties for this family even though the children have grown. Mrs. Young will provide excellent references for me. Reading Instructor

Independent Consultant

1995 - 2000

I was responsible for the instruction of home schooled students in the subjects of reading, spelling, handwriting, and creative writing. My students ranged in age from 5 to 14. These students had a history of being unable to learn to read through conventional schooling. I also assisted parents in creating portfolios for their homeschooling records fir the state. This resume is made with Free Resume App

Lead Teacher

Fairville Schoolhouse

1991 - 1995

I was responsible for the planning and implementation of a curriculum for a preschool classroom. I carried out the daily lessons and activities with the children as well as overseeing the duties of the assistant teachers. Manager/Bartender

2 Fat Guys

May 2007 - Now

I am responsible for overseeing the staff in a busy restaurant while attending to the needs of our customers. I provide ongoing training for the staff and respond to problems that may arise for both staff and customers. I assist in the hiring process and the training of new employees. I am responsible for inventory and ordering of supplies, income and expense records, and the securing of money. I am responsible for the scheduling of employees to meet the needs of both staff members and the business. Most importantly I am responsible for providing excellent customer service to our guests to make them feel valued and satisfied. Education Bachelor's Of Science of Education

West Chester University

1991 - 1995

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