Customer Service Administrative Assistant

**** ***** ******** ****, ********, SC *****, 803-***-****, ********@*****.***

OBJECTIVE

A result-driven, dependable professional seeking that brings strong clerical abilities and excellent customer service skills to keep the office organized and efficient.

Experience

Jan. 2016 – August 2018 Exela Technolgy Columbia, SC

Data Entry Clerk

Key SC state tax returns for IRS (Internal Revenue Service)

Responsible for keying personal and corporate returns throughout the state of South Carolina

Required to maintain keystrokes of 8,500 keystrokes per hour; Personal keystrokes 11,200 per hour

In addition to keying tax documents, responsible for keying personal and corporate checks ( amounts and memo lines).

Also key medical billing for the state of Texas and tax documents for Kentucky as well

Oct. 2014 – July 2015 Global Employment Services Columbia, SC

Administrative Assistant

Employed with GES to work in conjunction with American General Insurance Company.

Duties included working with insurance agents to maintain customer insurance policies by keying in payments and mailing important documents and billing statements.

Speak with customers concerning insurance policies and making sure they stay in contact with agents handling policy.

Required to accept payment for policies and make daily deposits to bank if any money taken at office.

Other duties included answering multi line phone, filing, faxing, emailing, creating reports and memos, and mailing packages using UPS services.

Used data entry skills to key and update policy information for clients. Keyed in clients personal information such as full name, addresses, email addresses, etc.

April 2014 – Oct. 2014 Recruiting Solutions Columbia, SC

Insurance Clerk

Employed with Recruiting Solutions to work in conjunction with Price Waterhouse Insurance Company.

Required to make sure agents correctly billed company for business meals they attended.

Ability to professionally communicate with agents. Communication was done by e-mail and telephone.

Heavy data entry and basic reporting in MS Excel and Word.

Capable to handle confidential and sensitive information with complete discretion

Sept. 2009 – Apr. 2014 Browns Tree Service Columbia, SC

Administrative Assistant

Duties included setting appointments, keeping track of payroll and timecards for employees and to maintain records on computer for employer.

Other duties included faxing, copying, emailing, running errands and making sure employees stayed aware of any changes made within the company.

Feb. 2003 – Sept. 2007 SC Department of Motor Vehicles Columbia, SC

Customer Service Representative

Answered inbound calls for the department concerning questions in regards to accidents and diver license/registration suspensions.

During the call, made sure customers are aware of the legal requirements to maintain valid driver’s license within the state of South Carolina.

Other duties included extensive knowledge of SC driving laws, filing, data entry, keying information into the Access Database, retrieving documentation from microfilm and researching information through the departments DOCS OPEN database.

Heavy data entry skills to key traffic tickets/suspensions onto driver’s records.

EDUCATION

University of Phoenix (2009 -2011)

Majored in Information Technology (IT)

Received Associates Degree

Eau Claire High School (1990 – 1994)

General Education

Diploma obtained

REFERENCES

References are available upon request

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