Matthew Brooks

**** **** **** **

Belleville, IL 62236

810-***-****

ac66c4@r.postjobfree.com

Profile

Over five years of work experience in the IT field, with a focus on end user satisfaction.

Skills

Design and execution of network systems

Training of both staff and clients on new systems

Diagnosis and troubleshooting of software and hardware

Excels at communication with clients of all skill levels

Experience

2017-2018

Spectrum– Belleville, IL 866-***-****

High customer satisfaction ratings consistent across all quarters.

Troubleshoot and assess client’s needs in both hardware and software products. With a strong emphasis on client relations and communications.

2014-2017

Staples – Burton, MI 810-***-****

IT Supervisor, Opening and closing store, cash management, training of new hires, in both sales and repair, loss prevention.

Troubleshoot and assess client’s needs in both hardware and software products. With a strong emphasis on client relations and communications

Client satisfaction has increased annually with direct referrals by satisfied clients.

2013-2014

Magna Electronics – Holly MI 810-***-****

Line leader in charge of training, production, scheduling, and target goal acquisitions.

Hourly production increased due to efficient cross training within my team. This allowed flexibility and accountability during the shifts I supervised.

2009-2013

Glenn Baker Golf – San Diego, CA 858-***-****

IT for online sales, which included design and implementation of the network infrastructure, training on software, scheduling, account management, coordination with vendors and client relations.

Sales doubled in the first year, and in each subsequent year with customer satisfaction remained over 99%.

Education

1999 Silicon Valley College, San Jose, CA, Networking Engineering and Administration

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