Sales Training
Resume:
Matthew Brooks
Belleville, IL 62236
****************@*****.***
Profile
Over five years of work experience in the IT field, with a focus on end user satisfaction.
Skills
Design and execution of network systems
Training of both staff and clients on new systems
Diagnosis and troubleshooting of software and hardware
Excels at communication with clients of all skill levels
Experience
2017-2018
Spectrum– Belleville, IL 866-***-****
High customer satisfaction ratings consistent across all quarters.
Troubleshoot and assess client’s needs in both hardware and software products. With a strong emphasis on client relations and communications.
2014-2017
Staples – Burton, MI 810-***-****
IT Supervisor, Opening and closing store, cash management, training of new hires, in both sales and repair, loss prevention.
Troubleshoot and assess client’s needs in both hardware and software products. With a strong emphasis on client relations and communications
Client satisfaction has increased annually with direct referrals by satisfied clients.
2013-2014
Magna Electronics – Holly MI 810-***-****
Line leader in charge of training, production, scheduling, and target goal acquisitions.
Hourly production increased due to efficient cross training within my team. This allowed flexibility and accountability during the shifts I supervised.
2009-2013
Glenn Baker Golf – San Diego, CA 858-***-****
IT for online sales, which included design and implementation of the network infrastructure, training on software, scheduling, account management, coordination with vendors and client relations.
Sales doubled in the first year, and in each subsequent year with customer satisfaction remained over 99%.
Education
1999 Silicon Valley College, San Jose, CA, Networking Engineering and Administration
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