Customer Service Representative

Delmy S. Alvayero

*** ****** ******, ***. #*, Central Falls, RI 02863

401-***-**** (Cell)

**************@*****.***

Customer Service Representative with over 6 years of experience in various customer service settings, including medical, retail, sales, administrative and client care. Familiar with major customer service practices, passionate about serving others and eager to take on new responsibilities and leadership roles.

WORK EXPERIENCE

TUNSTALL Pawtucket, RI

Customer Service Representative June 2016-December 2016

Placed phone calls to patient to confirm and cancel appointments

Managed inbound and outbound calls

Provided interpretation to Spanish speaking patients

WENDY’S North Attleboro, MA

Crew Person December 2014 – March 2016

Provided outstanding customer service and adhered to company high standards of services

Operated efficiently cash register and reconciled cash drawer at the beginning and end of shifts

Processed customers’ orders inside restaurant and via drive-thru expeditiously and accurately

Maintained clean and safe environment according to health and safety regulations

JOE’S MEAT MARKET Providence, RI

Administrative Assistant/Receptionist September 2005 – May 2006

Maintained the front desk and reception area in a neat and organized fashion

Answered telephones, filed and handled office correspondence

Assisted with payroll preparation

Checked figures, postings and documents for accuracy of numbers and proper coding

Matched order forms with invoices and recorded necessary information to secure payments

QUEENS LONG ISLAND MEDICAL GROUP Farmingdale, NY

Customer Service Representative/Medical Assistant February 2002 – March 2004

Conducted administrative support to Pediatric Medical Center and Internal Medicine Clinic

Delivered initial medical vital signs support such as drawing blood, blood pressure, EKG’s, urine and drug testing procedures for physicians prior to patient examinations

Developed and maintained strong relations with clients

EDUCATION

PinPoint Translation Services Providence, RI

Interpreter English/Spanish Certificate March 2017 – April 2017

Rhode Island College Providence, RI

Bookkeeping & Accounting Clerk September 2004 – March 2005

Completed/Certificate

Branford Hall Career Institute Bohemia, NY

Medical Assistant/Phlebotomy Certificate July 2001 – February 2002

ADDITIONAL SKILLS

Microsoft Office; Word and Excel

Bilingual: English & Spanish; Some understanding of Portuguese

Cash Handling

Food Handling Regulations

Customer Service Representative

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