Customer Service Sales
Resume:
Tomas Paddack
Proven Sales & Customer Service Specialist Helping Companies Translate Their Business Goals to Reality
Sunnyvale, CA 94089
*******@*****.***
Work Experience
Patient Account Specialist
Sherloq Solutions - Traverse City, MI
April 2017 to April 2018
Assisted patients to help resolve medical bills and offer customer service over the telephone in Spanish and English.
Mitigated differences in insurance policies and negotiated payment plans to help reduce balances. Listened and notated patients conversations while maintaining HIPAA confidentiality. Supported Norwalk Hospital, Stamford Hospital and White Plains Hospital in Connecticut and New York. Manager, Guest Services
The Homestead - America's Freshwater Resort - Glen Arbor, MI May 2016 to October 2016
Managed the Front Desk operations and Guest Service Agents Ensured proper guest room flow and mitigated issues as they arose Recruited Guest Services Agents as demand required Guest Service Manager
Good Hospitality Services, Inc - Traverse City, MI December 2015 to May 2016
Promoted to Front Desk Manager & Guest Service Manager at the Hampton by Hilton Traverse City and managed the Room Receptionists
Assisted the General Manager in recruiting Guest Service Agents to ensure proper staff levels that met the requirements
Responded to Hilton surveys and online surveys with a sense of urgency and problem solved related issues
Guest Service Associate
Good Hospitality Services, Inc - Traverse City, MI August 2015 to December 2015
Sold transient rooms
Increased reservations year over year and improved the online reputation of the hotel Developed relationships with hotel guests at the Baymont Inn & Suites in Traverse City, MI Director of Sales
West Bay Beach, a Holiday Inn Resort - Traverse City, MI October 2012 to February 2014
Recruited a new sales team that grew revenue by $120,000 from 2012 to 2013 Assisted the VP of Sales and VP of Operations in repositioning West Bay Beach Resort as the first Holiday Inn Resort in the Midwest
Developed marketing campaigns that yielded additional advertising revenue through traditional and emerging channels using web based tools
Director of Sales & Marketing
DoubleTree by Hilton San Francisco Airport - Burlingame, CA May 2007 to February 2011
Promoted to Director of Sales and Marketing by the General Manager Collaborated with the GM and the Area Revenue and Business Travel teams to grow market share year- over-year, implement sales strategy and position rates Coached the Sales & Catering Team through new account development from solicitation through closing
Assisted the Director of Human Resourses in recruiting new team members and translating and representing Spanish speaking team members with their needs Assisted the Director of Front Office Operations with the Front Desk & Customer Service Team Connected with clients to develop sustainable relationships, created strategic business plans, developed forecasts and mediated team member issues Accountable for the overall revenue for the Group Sales and Catering Department Assistant Director of Sales
DoubleTree by Hilton San Francisco Airport - Burlingame, CA October 2005 to May 2007
Promoted to Assistant Director of Sales and assisted the Director of Sales and Marketing in the administration and management of the Group Sales Team Accountable for Group Sales revenue
Corporate Sales Manager
DoubleTree by Hilton San Francisco Airport - Burlingame, CA June 2004 to October 2005
Developed and captured corporate business and grew market share Worked with Hilton National Sales, Hilton Direct and other property-based Hilton sales managers to achieve revenue and property goals
Education
Master's in Communications
American University - Washington, DC
Bachelor's in Modern Languages
The Catholic University of America - Washington, DC Skills
Customer Service Experience, RETAIL SALES, Bilingual-Spanish, Opening
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