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Office Customer Service

Location:
Beckley, WV
Posted:
September 25, 2018

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Resume:

Naomi Bowles

*** ******** ****** **** ● Beckley WV 25801

304-***-**** ● ac66bc@r.postjobfree.com ● linkedin/in/naomi.bowles

OBJECTIVE

Energetic self-motivated individual with extensive knowledge in office management seeking a position to utilize exemplary organizational, problem solving and interpersonal skills.

EDUCATION

Associate of Applied Science, A.A.S., 2016, Valley College, Beckley, WV

Business Administration, GPA 3.86

CORE STRENGTHS

Highly organized and self-directed

Impeccable work ethic

Extensive supervision and leadership

Human Resource Management

Purchasing and budget experience

Customer Service Specialist

Paralegal

Effective communication skills

PROFESSIONAL SKILLS

Document Preparation. Proficient with Microsoft Word programs 7, 8 and 10. Enter text at 65 words per minute. Integrate data and graphics into documents utilizing Excel. Compose, format, and proofread printed and electronic business correspondence.

Clerical support for Office Director and Division Directors.

Freedom of Information Requests (FOIA).

Travel requests.

Hospitality and conference scheduling.

Preparation of training material.

Workers’ Compensation experience.

Spreadsheet and Database Management. Develop and maintain Excel Spreadsheets and Access database.

FOIA receipt requests, status updates, keep track of mandated response times.

Various spreadsheets regarding Human Resource Management.

Fleet management database.

Monthly and yearly reports.

Employee related spreadsheets.

Bookkeeping. Perform manual bookkeeping functions from journal entry to end-of-period reports.

Monitor and reporting of yearly purchasing budget.

Purchasing agent.

Reconciliation of purchases utilizing OASIS system.

Monthly and yearly reports.

Human Resource Relations and Management. Successfully cooperate with various state and federal governmental agencies, lawyers, employees, and general public. Management of staff providing information, following mandated policies and procedures.

Assistant to the Human Resource Manager.

Office Manager.

Supervision and leadership of employees.

Employee evaluations.

Conduct interviews for new employees.

Development of and implementation of policies and procedures.

Employee Handbook.

Coordinate training classes.

Contact for Governor/Senator Referrals.

EXPERIENCE

West Virginia University Institute of Technology October 2016 to present

Environmental Health Services, Charleston WV August 2014 to October 2016

Division of Motor Vehicles, Beckley, WV April 2013 to August 2014

Office of Administrative Hearings, Charleston, WV October 2011 to April 2013

Naomi Bowles

278 Brethren Church Road

Beckley WV 25801

Daytime: 304-***-**** Cell: 304-***-****

Employment:

October 2016 to Present West Virginia University Institute of Technology

410 Neville Street

Beckley, WV 25801

Supervisor: Dr. Stephen Goodman

304-***-****

ac66bc@r.postjobfree.com

Job Title: Program Assistant II

Duties: Responsible for the day to day operations of an office servicing two academic units including all budgetary matters with respect to multiple departmental accounts. Ensure accuracy of departmental accounts. Maintain and track grant project funds. Purchase supplies and equipment. Reconcile purchasing card. Facilitate paperwork for faculty and for student assistants and management of electronic resources. Maintain inventory of all office equipment and supplies. Typing, filing, scanning, screening of visitors and telephone calls. Ensure that the departments run smoothly daily as well as assisting other administrative staff in the college with their departments and covering the Dean’s office as needed and/or required. Data entry into the various programs, take minutes in meetings and transcribing the minutes. Obtain quotes for equipment and supplies needed for the college. Schedule meeting, travel and hotel arrangements and rental vehicle arrangements. Participate in training and professional development sessions.

August 16, 2014 to September Present Office of Environmental Health Services

Administrative Services

350 Capitol Street, Room 313

Charleston WV 25301-3713

Supervisor: Walter M. Ivey

304-***-****

ac66bc@r.postjobfree.com

Job Title: Administrative Secretary

Duties: Provide direct support to the Office Director III. Supervise two OAII positions and one OAIII position. Receive telephone calls, process incoming mail, track referrals, plan and schedule meetings and hospitality requests as needed. Type a variety of documents; coordinate any building maintenance, housekeeping, telephone or computer needs and order supplies and/or equipment for our central office and our six district offices. Monitor Legislative activities. Attend meetings as required. Contact for requests and/or modifications for building access cards, parking cards, and computer access requests. Keep employee information updated on all lists and in the employee manual. Coordinate any hospitality needs for the office as needed. Prepare monthly report and weekly Decision Points report. Backup for all human resources management functions. Timekeeper for office utilizing KRONOS. Responsible for Freedom of Information Act requests for our office and six district offices. Purchasing coordinator for the Agency. Reconcile purchases utilizing OASIS program and fleet coordinator for the Agency. Assist Readiness Coordinator on any projects as requested and/or needed. Serve as support staff for the Division Directors and for all employees of the Central office and six district offices throughout the state as needed.

April 16, 2013 to August 15, 2014 Division of Motor Vehicles

Beckley Regional Office

107 Pinecrest Drive

Beckley WV 25801 Manager: Rhonda McKinney

304-***-****

ac66bc@r.postjobfree.com

Job Title: Supervisor III

Duties: Responsible for daily supervision and direction for thirteen employees which includes one Lead Customer Service Representative and twelve Customer Service Representatives (CSR). Training employees and assigning daily work. Ensuring coverage and coordinating work responsibility and work flow on a daily basis. Discuss personnel issues with employees, answer grievance issues within mandated time frames. Complete employee evaluations for staff. Responsible for problem solving for staff and general public. Coordinate and ensure that subordinate employees maintain current and updated certificates on all mandated training as required by the Division of Transportation. Answer three incoming telephone lines daily. Responsible for opening and/or closing of the Regional Office daily (7:00 a.m. to 7:00 p.m.). Preparation of multiple reports required by the Charleston office daily including cash out reports for each CSR and preparing deposit. Receive telephone calls and handle complaints on a daily basis. Preparation of the daily work report/timesheets for the regional office. Tracking and data entry in Excel daily basis. Responsible for daily inventory count and preparation of inventory reports. Type a variety of documents and letters as needed and/or required. Hold meetings with staff as needed and/or required.

October 1, 2011 to April 15, 2013 Office of Administrative Hearings

300 Capitol Street, 10th Floor

Charleston WV 25301

Supervisor: Wanda Casto

304-***-****

ac66bc@r.postjobfree.com

Job Title: Supervisor III

Duties: Responsible for daily supervision and direction for the DUI Docketing Department. Responsible for supervising four OAIII docketing clerk positions and one CSR position. Training employees and assigning daily work. Responsible for training, assigning, managing and modifying agency and office policies and procedures. Coordinate work flow such as the handling of notice, orders and other time sensitive legal documents that are received and/or issued. Discuss personnel issues with employees, answer grievance issues within mandated time frames. Complete employee evaluations for staff. Responsible for problem solving for staff, attorneys and general public. Coordinate and ensure that subordinate employees maintain current and updated certificates on all mandated training as required by the Division of Transportation. Coordinate the work of the OAIII Docketing Clerks to provide front office coverage daily. Member of the interview team for all positions within the office which includes scheduling, conducting interviews and providing feedback as to the best applicant for the position. Receive telephone calls, process incoming hearing requests, hearing continuance requests on a daily basis. Tracking and data entry of timely hearing requests data into Access database. Print off scheduling sheets, made file folders for each timely request and provide information to the proper OAIII Docketing Clerk for processing. Keep track of the time frame for scheduling hearings. Type a variety of documents and letters to petitioners and attorneys. Hold monthly staff meetings with staff.

December 15, 2009 to September 30, 2011 Office of Environmental Health Services

Administrative Services

350 Capitol Street, Room 313

Charleston WV 25301-3713

Supervisor: Barbara S. Taylor

304-***-****

ac66bc@r.postjobfree.com

Job Title: Administrative Secretary

Duties: Provide direct support to the Office Director III. Receive telephone calls, process incoming mail, track referrals, plan and schedule meetings and hospitality requests as needed. Supervise the Central Office file room/mailroom employees and receptionist position and assign duties as required. Type a variety of documents, coordinate any building maintenance, housekeeping, telephone or computer needs and order supplies and/or equipment as needed. Monitor Legislative activities. Attend meetings as required. Primary contact for requests and/or modifications for building access cards, parking cards, and computer access requests. Keep employee information updated on all lists and in the employee manual. Coordinate any hospitality needs for the office as needed. Prepare monthly report. Backup for human resources management functions. Backup for FOIA requests and Fleet Services. Work with Readiness Coordinator on any projects as requested and/or needed. Serve as support staff for the Division Directors and for all employees of the Central office and six district offices throughout the state as needed.

March 1, 2006 to December 14, 2009 Office of Environmental Health Services

Beckley District Office

100 East Prince Street

Beckley WV 25801

Supervisor: John Stafford

304-***-****

ac66bc@r.postjobfree.com

Job Title: Office Assistant III

Duties: Provide a variety of clerical office assistance to the Environmental Engineering and Public Health Sanitation staff members in the district office. Typing, filing answering multi line telephone and open and distribute mail. File monthly sanitary survey reports, time diaries, attendance reports, leave slips, expense accounts, automobile logs, mileage sheets, credit card invoices with central office staff. Fleet management for four state vehicles used by the district office staff. Coordination of any maintenance needs for the vehicles. Issue and rescind boil water advisories, notify public using various media, health department and central office contact information. Proctor for various exams for both the Public Health Sanitation division and the Environmental Engineering division at the district and other locations. Purchase and organize office supplies. Account for yearly budget spending for the office.

June 16, 2005 to February 28, 2006 Office of the Attorney General

Workers’ Compensation Defense Division

One Players Club Drive

Charleston WV 25311

Supervising Attorney: Rich McGervey

(no longer employed)

Job Title: Paralegal

Duties: Responsible for time management and work on all files assigned to attorney which included compensability, permanent total disability, permanent partial disability, temporary total disability, and various treatment issues. Responsible for entering daily mail into Access database. Responsible for managing attorney’s schedule on a daily basis. Prepare all files for hearing, conference or mediation. Take all incoming calls for the attorney. Prepare various types of legal documents on a daily basis. Scheduling mediations and hearings and travel arrangements. Responsible for preparation of monthly report for the attorney.

October 20, 2003 to June 10, 2005 Don M. Stacey, Attorney at Law

600 Neville Street

Suite 200

Beckley WV 25801-5352

Supervising Attorney: Reginald Henry

Job Title: Paralegal – Accounting Clerk

Duties: Responsible for Workers’ Compensation files. Responsible for processing of all incoming checks received from Workers’ Compensation, employers and clients, researching the file to determine if an attorney fee was to be paid or if medical fees needed to be cut from the check. Processed checks for clients and/or facilities and prepared monthly invoices to clients and/or facilities. Entered attorney fee or medical fees withheld from checks into accounting program. Took all incoming calls regarding attorney fees, payment for services. Prepared daily deposit. Submission of monthly report to the accountant and meetings with the accountant as necessary. Responsible for preparing letters to the SSA concerning awards and payment of attorney fees. Responsible for one Workers’ Compensation client’s files (total of about 10 injury files). The above description of job duties were during the time the accounting responsibilities were also given to me as part of my job.

Previous to my work with accounting, I was responsible for reviewing files, review of case law, dictation, preparation and typing of legal briefs to the Workers Compensation Board of Review. I scheduled hearings with the Office of Judges and Social Security Administration. I was responsible for management of all clients’ files with their last name being within the He-L alphabet. Received calls from clients, attorneys regarding claims and met with clients on a daily basis. Typing various documents and prepared letters as needed from transcription. I was the backup for multiple positions in the office as needed.

May 8, 2002 to October 17, 2003 Glade Springs Property Owners Association

P O Box 90

Daniels, WV 25832

Supervisor : Amy Grace

Job Title: Administrative Assistant

Duties: Answering telephone and taking care of property owner’s questions and concerns and meeting with owners as needed. Responsible for accounts payable and accounts receivable and daily deposit to the bank. Input of date from payments from the property owners into the workbooks. Secretary for the Architectural Control Committee where I prepared the agenda prepared the reports/booklets for each committee member. Sat in Architectural Control Committee meetings and recorded and prepared minutes for the meetings. Responsible for entry in database for payroll for all employees. Prepared billing statement for all property owners (over 700) each month. Responsible on a daily basis for filing and preparation for the contract book for all contracts written for property owners. Prepared letters, took photographs, and printed identification cards for association members. Prepared quarterly newsletter to property owners. Responsible for preparation for various types of filings with the Raleigh County Court House.

August 30, 1998 to April 30, 2002 Tom Truman, Attorney at Law

109 Second Avenue

Beckley WV 25801-5352

Job Title: Secretary – Paralegal – Office Manager

Duties: Responsible for work and time management on all files which included, bankruptcy, civil action, guardian ad litem, deeds, wills, and Workers’ Compensation files. Answered telephone and met with current clients and prospective clients as needed. Prepared letters from dictation and handwritten notes. Kept schedule for attorney and kept track of all CLE’s. Prepared and made deposits to bank. Processed checks for clients and/or facilities and prepared monthly invoices.

References available upon request



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