SUMMARY

A results-driven Senior Technical Recruiter and Account manager with solid skills in building and maintaining relationships with Information Technology Consultants. Experience in bringing creativity when sourcing niche skill sets and have provided excellent communication and great follow up skills when working with Consultants and Clients throughout the recruiting life cycle.

Also, an accomplished IT leader with experience of leading teams, resolving conflict and developing customer relationships with proven track record of delivering quantitative results by qualitative approach in IT Support Industry.

SKILLS SUMMARY

Applicant Tracking System (ATS): Jobdiva, Ceipal,

Using Social Media as a Sourcing tool: LinkedIn, Linked-In Recruiter.

Job Advertisements: Posted new jobs on the company website and external job boards/sites like Dice, Monster, Techfetch, Indeed,

Sourcing Tools: Job Search Engines: Dice, Monster, LinkedIn Recruiter, Career-Builder, Dice, Monster, Career Builder,

General Office/VoIP: Microsoft Office (Excel, Outlook, PowerPoint, Word). Messaging Services: Skype

Ability to handle multiple positions simultaneously.

Customer Relationship Management

Incident, Problem and Change Management

Vendor Management

Security and Administration Services

IT Skills Gap Analysis & Performance Optimization

Report Preparation

Staffing & Scheduling

Project Coordination and Management

TRAINING AND CERTIFICATIONS

Microsoft Certified Professional – Windows Server 2003

Microsoft Certified System Administrator - Messaging

ITIL Foundation

WORK EXPERIENCE

Yugady Technologies and Services Jan’18 – Till Date

Account manager and Accounts Head :

Responsible for screening and recruiting Technical Professionals for mid and high level IT for contract, contract to hire and direct placement

Playing a role of sourcing the profiles, leading the recruitment teams and managing the accounts of the company.

Responsible for gathering requirement from the client and understanding the priority of the requirements

Understanding the requirement and allocating the same to the team.

Assigning the requirements to the recruiters depending on their skill sets, technology, and domain capabilities.

Performing a full life cycle technical recruiter; recruiting candidates through in house database, LinkedIn, Job boards; employee referral programs.

Work through social network, LinkedIn, Dice, Monster, reference building, handle login details for job boards

Assisting the team with search strings and screening questions

Responsible for approving all resumes submitted by the team after doing a functional evaluation

Co-ordinate interviews with hiring managers and candidate regarding interview preparedness, client on-site and telephone/Skype interviews schedules, sending Outlook calendar invites and total package negotiations

Co-ordinating with the client to get a feedback on the submitted candidates

Making sure to keep the candidate warm and follow up till Joining date.

Cultivated relationships with existing clients and candidates to ensure that their expectations were fully met.

Assisting team in preparing weekly reports on total jobs received, submitted and closed

Regular calls with client managers to asses hiring needs

Responsible for maintaining good relationship with existing clients/candidates of the organization.

Mentoring all the new account managers and recruiters.

Ceipal and Job diva is our internal software to work on the new open requirements and resumes uploading

Leading a team of 2 account managers and 6 recruiters

Effective handling of employee concerns / questions & raises them to management with recommendations, if appropriate

Responsible for the productivity, performance, growth and mentoring of the team

Communicate/cascade organizational goals, messages & decisions

Make sure all contracts are reviewed and signed with 3rd party vendors

Submit weekly reports to requested hiring managers

Managing the accounts team on checking their daily activities.

Doing the payouts for the day

Managing the escalation in invoices

Co-ordinating with the external payroll vendor on any queries with the taxes or other concerns on payroll

Maintaining the records of profit loss for the company on monthly basis

Assisting and proving information to the CPA in filing of the Taxes .

Yugady Technologies and Services Jul ’13 – Dec ‘17

Sr. Technical Recruiter :

Understanding requirements as per client needs. Checking for available candidates in internal database and various portals.

Reaching out to the right candidates to seek their interest in position

Strong Experience in Jobdiva and Ciepel.

Creating jobs,sourcing candidates, doing submissions, uploading documents, etc.

Source candidates via complex Boolean seaches, job boards,vendor network, social media and personal networking.

Prescreen the shortlisted candidates enquiring about the project, skill requirement, job description, company profile, location and rates negotiating rates with consultants and employers

Working experience with C2C and W2 (US Citizens, GC, TN, EAD and H1B).

Proficiency with MS Outlook, Office, MS Word and Excel software.

HCL, India May’06 – Nov’12

HCL is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services

Lead the planning and implementation of process migrations including coordination and transition of internal - includes process mapping and documentation, estimation of staffing needs, training timeframes, IT specifications, escalation procedures, disaster recovery planning, etc.

Implemented the project for smooth Go-live and with adherence to complete compliance policies. Played an integral part in the decision making on Service SLA, OLA and KPI.

Working on the Operational Efficiency and Service Improvement on daily basis.

Managing client servicing and handling over all client satisfaction.

Working closely with the onshore teams in making the project grow and getting 100% productivity.

Handling performance charts and targets on a close level.

Taking performance meeting of the Team Members to make sure their performance is meeting the expectations.

Coaching and mentoring the teams Onsite and Offshore regularly

Sole point of contact for our clients on support and making sure the deliverables are on time and SLA met.

Has experience of working on Proposals and Solutions to the Customer. Generated multiple value ads and played a crucial part in materializing it to our potential business.

Has worked on Security Administration on various platforms – Active Directory, Novell, Mainframe, Lotus Notes, Mobile Handheld Terminals, Blackberry, ePO, CA Unicenter Asset Manager, RSA & Citrix.

Coordination with Vendors and Procurement of Software and Hardwares.

Has worked with Vendors and Support Teams on effective management of Data Center resources and maintenance.

Was as Team Manager handling Dixons Stores Group International plc, a leading retail chain in UK.

Achieved Process Improvement for Optimal Utilization of Resources and SLA Compliance,100% SLA Compliance, Process Streamlining and Fine Tuning, Awarded for the exemplary performance and the extra mile, delivered to the company.Multiple recognitions from Customers and Senior Leadership.

TIS Pvt Ltd May ’05 – April’06

TIS Pvt Ltd is a technology solutions provider for Motilal Oswal Securities Ltd, Kerala – a leading Stock Brokerage House in India. TIS manages technology, infrastructure, platforms and applications for companies, and provides support solutions.

Support Engineer

Providing support for all computer peripherals like Desktops, Laptops, Printers, and Scanners for offices across Trivandrum.

Configure Email Clients,

Coordinate with Vendors for Hardware Support and Issues

EDUCATIONAL QUALIFICATION

Bachelor of Technology in Bio Technology Jun ’01 – Apr’05

St. Peters Engineering College, Chennai, Tamil Nadu, India

Higher Secondary Jun ’99 – May’01

Hyderabad Public School, Hyderabad, India

High School Jun ’88 – Mar ‘99

Gitanjali, Hyderabad, India

Jyothi Ramalakshmi Sanam

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