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Support Software

Sarasota, FL
September 27, 2018

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Dee Ann

Core Competencies

Microsoft Office Suite (Word, Excel, Access, VISIO, KRONOS SaasHR (EWS, Workforce Ready), SharePoint and PowerPoint) • InView Benefit System (Ceridian Software) • IT Process Improvement • Client Collaboration • Microsoft Dynamics CRM • Cost Reduction • SQL Server • Cognos • Lotus Notes • SnagIT • IBM AS/400-I5: RPGIII, RPGIV, RPGILE, CL, DBU• EDI software: Gentran • Infinium software: AR, GL, PL; BPCS • Kronos • Email Iseries software: RJS • JDE World, JDE One World • Cognos software: FrameWork 8.1, Report Studio 8.1, Query Studio 8.1, Impromptu 7.3, PowerPlay 7.3


HRIS Business Analyst – Payroll Office of America Lakewood Ranch, FL

4/20/2015 - Present

Performs varied and complex tasks associated with the support of Kronos SaasHR system. Serves as a Subject Matter Expert and provides support to the HRIS function with a focus on business processes and application support activities including benefits, configuration, EDI implementation and incident & problem resolution.

Responsibilities: Develop multiple documentation for the implementation and ongoing process. All including gathering documents, user guides, statement of work (SOW), service agreements (SLA), etc Develops and modify reports, metrics for EDI and data extracts for carriers, GL systems and others, Configures Kronos SaasHR benefits and Workers Comp., Manage communication between clients and EDI vendors, Provides analysis of options, risks and impacts on related processes or systems, Provides SME knowledge on Kronos SaasHR system, Build positive business relationships and influence collaboratively with key stakeholders; work closely with business partners to understand business processes, goals and gaps, Suggest areas of improvement with Kronos support.

Service Delivery Analyst – Ceridian St. Petersburg, FL

9/4/2012 – 04/17/2015

Detailed client specific knowledge and supported the business and client, to determine and communicate any issues, priorities, and constraints as applicable to Annual Enrollment, ongoing steady state processes, releases and/or maintenance items.

Responsibilities: Ongoing client support, requirements management, testing, reporting and deployment of products and services for the H&W, COBRA, Payroll and FSA organizations. Manage the workflow for incoming client inquiries. Reporting: Develop queries, organize and extract data using MS Access. Provide customer support responding to escalations in a timely manner. Creates and maintains phase documentation of product development life cycle. Troubleshoots and corrects discrepancies of Carrier files. Created documentation procedures and promoted to SharePoint. Instead of manual processes that were in place worked to develop key reports that benefited business (corporate responsibility and cost savings).

Sr. Business Analyst – Pierce Manufacturing Bradenton, FL

10/20/2008 – 08/30/2012

Suggest different areas of improvement and cost savings. Supported business client processes, procedures and improvements through many different business areas and technologies. JD Edward support.

Responsibilities: Ongoing client support, requirements management, testing, reporting on various cost savings projects. Identify any new business practices that would save on time and money. Conduct Business Studies, prepare results. Perform first level analysis of projection issues and forward to appropriate team members for resolution. Reporting: run queries on multiple databases. Application Support including JDEwards (World and OneWorld). Create and manage documentation for multiple applications where then loaded into SharePoint for management Cell phones: Manage and maintain 2 locations (200+ cell phones and contract(s)) Partner with business personal to identify and implement change(s). Communicate needed changes to corporate IT team. Assist in IT budget development and maintenance. IT Inventory/Supply Management. Extract multiple data sets from different sources to perform analysis of the business conditions. Kronos hardware maintenance and software support TLM (updating system and running reports).

Programmer Analyst – Advanced Food Products .llc Zausner Foods – New Holland, PA

10/20/2000 – 08/15/2008

Gathered ideas through observation and communication of the needs and requirements for the various departments then developed and implemented them.

Responsibilities: Ongoing client support, requirements management, and testing. Cognos administrator, database design, report writer (COGNOS: Created new and maintained reports using Cognos and Microsoft SQL Server, Upgraded Cognos from 7.3 to 8.1 to 8.3: Impromptu (Client ) to ReportWriter (Web), Developed Frame Work packages for P&L [Budget and Actual – data conversion from AS/400 database to SQL Server 2005 database- including mapping to all tables from files]). Analyze and programming (RPG) for custom based systems and Infinium software. Perform first level analysis of projection issues and forward to appropriate team members for resolution. Reporting: run queries on multiple databases. Documentation for multiple application processes. Was support for printing of all payroll documents (checks, W2, etc…). EDI support, Kronos support.


•Conversion of Equipment to pressure sealer over 5 years would yield around $40K+ savings

•Analysis of monthly billing had built revenue of reduced defecate of thousands in delivery charges and found billing services that were not working.

•Audit to reduce liability on life insurance for a bank (millions of dollars)

•On standardization team for best practices for QC template. Reduced errors and liability.

•Created best practices with SOP(s) along with BRD to gather documentation that could be used to reference back to if questions arose at a later date and for others to be able to QC work. This reduced the rework along with errors in liability.

•Reduction cell phone charges with full audit of use. After the audit negotiation of new service with new phones reduced time of employees waiting for equipment to be fixed.


Thompson Institute Harrisburg, PA

01/1999– 07/2000

Associate Degree – Specialized Business, Computer Programming

Additional Training

Cognos: Cognos Series 7 Building with Impromptu, Cognos Series 7 Advanced Impromptu, Reporting, Cognos Series 7 PowerPlay Transformer OLAP Modeling, Cognos Series 7 PowerPlay Exploration & Report Building, Cognos 8 BI Metadata Modeling Part 1, Cognos 8 BI Metadata Modeling Part 2, Cognos 8 BI Report Authoring Part 1, Cognos 8 BI Report Authoring Part 2

Cognos Forum: Cognos Planning 7.3-8.1 Technical Administration (Cognos Forum Pre-Class)

AS/400 DevCon Seminar 2007: WDSC Classes, RPG /Free Classes

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