Customer Services and Secretary Skills and People Person

M W

St. Louis, Missouri ***** 314-***-**** ********@*****.***

Dedicated Unit Secretary adept at collaborating with nurses and physicians to facilitate seamless healthcare operations demonstrated over 4 years and 9 month in related roles. Eager to contribute value to the Barnes Jewish Hospital through an excellent work ethic and strong knowledge of patient records management. Administrative functions, clerical, communication

skills, interpersonal, make copies, database

management, e-mail, fax machines, fax,

inventory, listening, materials, mail, office

equipment, personnel, phone systems, copiers,

problem-solving, speaking, spreadsheet, take

messages, teamwork, telephones, word processing

Unit secretary training

Patient data confidentiality

Patient database updates

Patient records maintenance

Incoming call reception

Microsoft Word expertise

Attention to detail

Critical thinking

Record-keeper

Customer-service oriented

Unit Secretary, 01/2014 to Current

Barnes Jewish Hospital,Transplant, Kidney,Liver, Trauma – Saint Louis, MO Answer telephones and direct calls to appropriate staff. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Transmit correspondence or medical records by mail, e-mail, or fax. Maintain medical records, technical library, or correspondence files. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to P S

S

W H

their needs.

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. Make copies of correspondence or other printed material. Protect the security of medical records to ensure that confidentiality is maintained. Retrieve patient medical records for physicians, technicians, or other medical personnel. Process patient admission or discharge documents.

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs. Carry messages or documents between departments.

Customer Services Server, 04/2011 to 04/2014

Brentmoor Retirement Community. – Saint Louis, MO

Addressed diner complaints with kitchen staff and served replacement menu items promptly. Quickly set up and cleared tables and stocked all service stations. Consistently provided professional, friendly and engaging service. Provided friendly and attentive service.

Maintained clean dining room, lobby and service areas at all times. Bussed and reset tables and kept dining room and work areas clean. Maintained high standards of cleanliness and sanitation. Bachelor of Science: Business Science Administration Management, 2019 Columbia College - Saint Louis

Bachelor of Arts: Communication, 2019

Columbia College - Saint Louis

Associate of Applied Science: Business Administration, July 2018 Columbia College - Saint Louis

Associate of Arts: General Studies, Aug 2017

Columbia College - Saint Louis

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