Business professional with experience in the clinical drug development industry, information technology and project management. Adept at leading project teams in global IT deployments. Results-oriented communicator with excellent interpersonal skills. Looking to build on analytical and project management skills.
Siebel 7.5 and 8.0
Lean Six Sigma
PHARMACEUTICAL PRODUCT DEVELOPMENT, LLC.
2003 - 2018
APPLICATION ADMINISTRATOR / IT PROJECT MANAGEMENT
2016 – 2018
Lead global IT deployments. Provided implementation, operational and maintenance analysis and support for enterprise applications. Developed and executed strategies to maintain stable system environments with minimal downtime and maximum performance.
Provided Tier 3 Technical Support for Clinical applications.
Lead customer side on project that transfered in-house clinical applications to the IBM Cloud (PaaS/SaaS).
IT team lead for project that replaced the paper validation documentation system with an electronic system.
IT team member for audit compliance and SOX preparedness project.
SME for Disaster Recovery including creation, testing and validation of DR environments.
SME for Change Control and Qualification documentation process and cross-trained departmental personnel.
IT BUSINESS SYSTEM ANALYST
2007 – 2016
Supported web-based, Oracle and Siebel databases and administered BusinessObjects Enterprise. Researched and implemented solutions for system-wide issues. Project team representative for IT initiatives.
Provided Tier 2 support for Clinical applications as SME for Clinical Trial Management Systems and reporting.
Application team representative for data center consolidation project.
Project team member that brought the company into regulatory compliance with Sunshine Act.
Team lead on decommissioning of extinct applications and servers.
Owner and SME for sponsor-facing interfaces and reports repositories.
CLINICAL SYSTEM COORDINATOR
2003 – 2007
Supported Oracle databases, BusinessObjects Enterprise, Crystal Reports and Microsoft Access. Technical liaison between users and the development group to resolve database and reporting issues.
Provided end user support as SME for Oracle and Access based Clinical Trial Management Systems and Business Objects reporting.
Documented Crystal Reports publication process.
Held weekly meetings with business to identify, prioritize and more quickly resolve system issues.
Primary end user support for clinical database and reports issues.
BACHELOR OF BUSINESS ADMINISTRATION
Texas Tech University
CERTIFICATIONS / TRAINING
CAPM Certification expected Sept 2018
Member - Project Management Institute
Dale Carnegie Course Graduate