IT Technical Lead

IT Manager Technical Lead Position

Qualifications Profile

Solutions-oriented and hands-on IT professional, with experience in all facets of computer network and system maintenance. Expert at troubleshooting wide range of hardware and software problems; complemented with adeptness in installing various PC applications. Effective leader and concept-to-execution driver; effective at managing highly complex projects toward successful completion. Equipped with excellent communication and presentation aptitudes, along with expertise in project coordination, technical reporting, and code review documentation. Articulate communicator; bilingual in English and Greek.

Core Competencies

Computer Applications Networking Technology Software Systems Configuration

Installation and Troubleshooting Maintenance and Repair Conflict Assessment and Resolution

Professional Experience

Corserva Inc. for ESPN Inc. Bristol, Connecticut

Remote Team Technical Lead Sep 2016–Sep 2018

úSupervised eight network remote technicians and provide support to the first personal of concept for Network Technicians within the Entertainment Sports and Programming Network (ESPN) Remote Team.

úServe as SME for the following:

oESPN Remote Team network security, infrastructure, equipment, and deployment;

oRemote wireless infrastructure, equipment, and deployment;

oRemote machine build, quality assurance, and deployment;

oRemote managed print services and equipment; and

oRemote equipment shipping responsibilities.

úPresided over training of all new employees and monitored their work on remote events.

úEffectively managed remote team network technicians in Bristol, Connecticut or at remote event projects.

úGained in-depth knowledge of new technologies within ESPN while training network technicians.

Remote Events IT Support Engineer Sep 2014–Sep 2016

úFormulated and disseminated a remote corporate network in stadiums, offices, hotels, trailers, and trucks including college football game day season, Monday night football season, super bowl, Australian Open, US Open, Wimbledon, Summer & Winter X-Games and more events worldwide.

úWorked in collaboration with ESPN Operations and Production teams regarding all IT onsite needs.

úMaintained active communication with the local IT contact for the local ISP connection to set up corporate network.

úDeployed a corporate network, which include CAT5 cabling, fiber connections with usage of single and dual mode fiber transceivers, TCP/IP addressing, DHCP & DNS troubleshooting.

úRendered assistance to users regarding all technical issues or difficulties.

úMade substantial contribution as part of the ART and prompter equipment for studio shows.

úOffered effectual support to the graphics servers and playout machines for graphics operators.

úKeenly monitored assets and generated documents for all events and preparations.

DIAKOS N Inc. Karpathos, Greece

PC and Network Technician Sep 2011–Mar 2014

úProvided computer maintenance and technical services to customers, comprised of accounting offices, retail stores, and supermarkets.

úSpearheaded retail store operations in relation to computer hardware and parts sales, problem diagnostics, as well as troubleshooting and repairs.

úUtilized operating systems, executed diagnostics, and prepared PCs for resale by overseeing the selection of subsystems.

úEstablished peer-to-peer networks in Windows environment and integrated PCs and peripherals.

úAssisted customers in addressing concerns and difficulties over the phone.

úTook charge of executing and maintaining hardware software equipment, such as computer networking and wi-fi systems.

úSpearheaded a small company which sold, installed, and repaired various computer systems and networks

úFunctioned as subcontractor, in charge of offering wide range of services to local government offices, such as police stations, post office, and banks.

úAdministered user accounts and wireless networks that extend and distribute internet through indoor and outdoor access points, encompassing hotels, public areas, groups, and individual users.

úGuaranteed full satisfaction of key customers, which include various hotels such as Astron Princess, Almyra, Amoopi Bay, Aegean Village, and Kyra Panagia.

Education

Bachelor’s Degree in Computer Science: 2012

Roehampton University London, England

Associate’s Degree in Computer Networking and Computer Maintenance: 2008

Vocational Training Institute Athens, Greece

Activities

Chairman of Carpathian, Greek Youth

Vice Chairman of Carpathian, Youth Club Carpathians

Professional Greek Musician and Teacher, Greek Community in the United States

Technical Acumen

Cisco ASA 5500 Series, Cisco Meraki MX65 & Palo Alto Networks VPN-Firewall appliances Cisco Meraki Wireless Access Points Aero hive Wireless Access Points Cisco 2960/3750/SG-300/Meraki managed switches VLAN’s VOIP HP Servers Active Directory SharePoint Windows Operating Systems LAN/WAN/WLAN Networking TCP/IP DNS DHCP Network Designing & Troubleshooting Network Administration CAT 5 Cabling Fiber Optics

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